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RapidCart Coupon Code Problem
RapidCart appears to be having problems "finding" my coupon code. I have one code set up for a $4 discount. When I go to checkout and type in the coupon code, it briefly shows an hourglass searching for the code. The box flashes red briefly and the code is not applied. When I go to either PayPal or Google Checkout to complete the transaction, the discount still does not appear. I have changed the php script to PHP 5, so that should not be the issue and my site host has PHP 5.2.12 running. Coupons are enabled. I have had a coupon on this site before without any problems, but I cannot figure out why it is no longer working. My site is http://www.showmemissouri.net/showmeshop/store.html.
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RapidCart 3, RapidLink, RapidMaps 2, RapidViewer and RapidBot.
www.omnidea.it
Follow us on twitter.com/omnidea
Yes, both dates are set correctly. In fact, I originally had the expiration date set for April 30, 2012. Thinking that there might be a problem switching from one year to another, I changed it to Dec. 31, 2011. The coupon still cannot be found. While pages were uploading, I did notice that two GoLive CS2 files were uploading. I have never used GoLive, so I'm curious as to what those two files are and whether they could be part of the problem.
Also, in several other discussions, I have noticed reference to designating only one code per SKU. This is the only SKU with this code, so that is not the problem. Host server is using PHP 5.2.12.
We have already put together a promotion that goes live next week in which the coupon code will be used. Never expected to run into a problem with this since we have used the coupon code option before. Very desperate to get this problem fixed.
RapidCart 3, RapidLink, RapidMaps 2, RapidViewer and RapidBot.
www.omnidea.it
Follow us on twitter.com/omnidea
Thanks to Roberto, the problem has been resolved. I deleted all of my files from the host server and completely reloaded my site (which is something that should be done every now and then anyway to get rid of unused files.) The coupon code works perfectly. Apparently there was an older expired coupon code somewhere that was causing a conflict with the new one.
We deleted and republished the site - that brought the cart back to being visible and functional. But we just can't seem to get the coupons to work again ('course the requirements listed by Omnidea viz php5+ and RecursiveDirectoryIterative class are both present - everything worked fine before)
Multiple emails to support at Omnidea have yielded no response since yesterday. Would appreciate if anyone willing/able to help would care to take a look - www.mrBazaar.com first product coupon code is AppyLuv. We're holding off on a promo campaign and losing potential custom every hour that goes by this peak holiday season, without a fix.
Many thanks,
GJ
There's something wrong with PHP code RapidCart uses to check coupon's validity.
If it has been working in the past, this means that something is changed on server side.
RapidCart 3, RapidLink, RapidMaps 2, RapidViewer and RapidBot.
www.omnidea.it
Follow us on twitter.com/omnidea