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RW Crashing my Mac = Bye Bye RW
loridori4
TexasPosts: 128Members
After a year of our mac crashing randomly, our Apple support case has been elevated all the way to engineering, who's determined that Rapidweaver is causing the crashes, even when it's not open!
Hence we are rebuilding our site and abandoning RW altogether. This is after we have had our hard drive replaced, doubled our RAM, and had our Mac wiped clean, which was very inconvenient as a business owner.
RW is also the ONLY mac program that I have had to continually force quite.
Hence we are rebuilding our site and abandoning RW altogether. This is after we have had our hard drive replaced, doubled our RAM, and had our Mac wiped clean, which was very inconvenient as a business owner.
RW is also the ONLY mac program that I have had to continually force quite.
Comments
I'm sorry you've had a far-from-great experience with RapidWeaver. It should be noted that, when RapidWeaver isn't running, nothing from the app continues running in the back. We don't have any background processes running once you close RapidWeaver so I'm surprised that Apple would suggest that.
Do you have any crash logs for RapidWeaver, any diagnostic information or contact details so that we can investigate this ourselves? Any further details you may have would be much appreciated. Version numbers, the plugins you were using on the pages and more would be useful - particularly given that any third-party plugins you're using will appear as sub-modules of RapidWeaver in any crash logs.
Right now, we don't have much information to go on - no OS X version, RW version, or much. If you've got that information, and would prefer to contact us directly please shoot us an email - support at realmacsoftware dot com - and mark the email FAO Nik so that I can look into it myself.
Kind Regards,
Nik
Twitter ~ Blog
However, it would be extremely helpful to RMS to get whatever info they can from the user. I hope she replies because the kind of info she can supply could help make RW a better product for more people in the future.
Having worked for the 3rd party company that holds the Apple Support contract. And got to spend a month in one of their sites located in Montana as they were looking for iPod Support Supervisors. Having worked for this 3rd Party for 3 years I've been to numerous sites around the world. They all have the same setup no matter what the contract - Apple, Cellular Service, Electricity, etc.
"Base agents", at the customer support level, have not real "technical skill". They are provided basic "trouble shooting" steps to resolve the customer's issue. If those steps don't work, then, the "base level" agent escalates the call/issue to a "technical support group", typically in the same location/site as they are. Those "technical support" agents are just "base agents", who based on time and issue resolution stats are "promoted" to the "technical support group". If the "technical support group" can't resolve the issue then they escalate a "ticket" to Apple, and they "review" the issue. Then, Apple responds back to a small team of "agents" that call customer's back with "what Apple says the overall issue is".
I would also be interested to know how Apple determined that RapidWeaver is the cause of the issue. Only because, we all use Mac's. But we all haven't experienced this.
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Just to clarify: I've posted above, and I have no desire to remove the original post. I (and the Realmac team) are here to help, find out more, and discover what we can about the issues so that we can improve RapidWeaver in the future.
Thanks!
Nik
Twitter ~ Blog
well... my experience with Apple's... cough-cough... "engineers" has taught me that their *final verdicts* are nothing more than a dice roll! ask the very same question to a different... cough-cough... "engineer" and the answer... only god (maybe) knows what he will come-up to! :-p
anyway... if from this roll you got two "6"... then fine: just be happy
bye-bye loridori4 :-p
paolosavonuzzi.org
right! but you forgot to mention that, to get your issue escalated, you need first to exchange dozen of mails with a base agent who, most of the times, does not even speak a fluent english and in each answer you get you have to dig two or three lines (usually nothing else than links to some *very obvious* KB article) among a ton of pre-compiled greetings, salutations and statements that you are Apple's most valuable and cherished customer *ever*! =:-p
then when, a month later later, you finally get escalated... the real *nightmare* begins! =
Edit: the very same is happening, lately, with AppleCare "support" too, so... it has actually become only worthy for hardware issues, should any arise
paolosavonuzzi.org
Rusty
@loridori4
If you want to clean up your mac run this free utility IceClean http://www.macdentro.com/MacDentro/Home.html (making sure everything is closed first) and let it reboot your system. IceClean>Maintenance>All Tasks(Reboot)
Like post #10, my guess is corrupted permissions that were carried over when a clean OS install was done, and the back up re-installed. Too bad she's leaving RW as things are just now getting interesting. Hope this helps the rest of you knuckleheads also.