Realmac Software

Since the arrival of PayLoom 2 I have been getting email from customers who are receiving this message during checkout;

‘Sorry - your last action could not be completed’

It looks like others around the net have been facing the same issue and I have come across this solution to the problem;

‘‘For those of you that are running your own online stores, and your Paypal payment page currently resides in a frame - you will need to add code to force the payment page to open in a new window when the user clicks on it. You want to add the following attribute to the anchor link that calls the payment page:

Buy Now

This will effectively bust the payments page out of the frame and open it in a new window’‘.

This does make sense as PayLoom 1 used to open the checkout page in a separate window where as PayLoom 2 uses the same page.

Can anyone help with the code itself? Where do I input the code?

Hoping this works as PayLoom is great apart from this important issue that I have been plagued with.

Cheers.

Bump!

Not sure if you got it figured out by now but I just had the same problem a few days ago, so I thought of mentioning what I’ve lean. Come to find out it was because my web site in question was within a frame. ... because I was forwarding my web site so as to keep the web site’s name in the address bar. I’ve changed it since and it now works perfectly.

Last but not least this is Yabdab Software Support’s reply;

“... That is correct, PayPal will reject forwarded/iframe embededd URL’s, this has to do with security measures. The old version of PayLoom added products in a new window to a PayPal cart, version2 uses an in-page cart so that users don’t have to leave your site until they’re ready to checkout.”

Hope it helps for others wondering.

Seriago - 09 March 2010 05:02 PM

Bump!

Not sure if you got it figured out by now but I just had the same problem a few days ago, so I thought of mentioning what I’ve lean. Come to find out it was because my web site in question was within a frame. ... because I was forwarding my web site so as to keep the web site’s name in the address bar. I’ve changed it since and it now works perfectly.

Last but not least this is Yabdab Software Support’s reply;

“... That is correct, PayPal will reject forwarded/iframe embededd URL’s, this has to do with security measures. The old version of PayLoom added products in a new window to a PayPal cart, version2 uses an in-page cart so that users don’t have to leave your site until they’re ready to checkout.”

Hope it helps for others wondering.

Hi,

Thanks for that.

How did you actually go about resolving the issue? I did find the same information but do not know how to solve the problem?

Thanks.

doubleA - 09 March 2010 07:35 PM

How did you actually go about resolving the issue? I did find the same information but do not know how to solve the problem?

Thanks.

Go into your web address account and find where your web address is being forwarded etc. Depending on your account’s wording make the changes and of course if you can’t find it call them directly. (that’s what I did ) 

Here’s a visual example; (see attachment)

Image Attachments

Click thumbnail to see full-size image

Seriago - 09 March 2010 08:11 PM

doubleA - 09 March 2010 07:35 PM

How did you actually go about resolving the issue? I did find the same information but do not know how to solve the problem?

Thanks.

Go into your web address account and find where your web address is being forwarded etc. Depending on your account’s wording make the changes and of course if you can’t find it call them directly. (that’s what I did ) 

Here’s a visual example; (see attachment)

Hi,

thanks for that, still unable to resolve even after working through it with my web hosts. they seem lost and can not help with the issue.

do you have a clearer way of explaining this (apologies for being a dumb ass!) so that they can help?

doubleA - 18 March 2010 01:42 PM

... do you have a clearer way of explaining this (apologies for being a dumb ass!) so that they can help?

Sorry for the late reply ‘doubleA’ but no I don’t at this time. Maybe someone else does?  What host are you with again?

PS. ....The other possible glitch… maybe your PayPal is within a frame of itself. (?) Like an iFrame for example. Feel free to post a link to your site it might help to pinpoint and resolve the problem.

All the best,