Realmac Software

I have downloaded seydoggy Havnit, double clicked it and get the dialog box saying that it has been successfully installed.  But it doesn’t appear in the themes gallery - even when I quit and restart Rapidweaver.  I can’t find it in existing projects nor in new projects.
I have also tried some of the other installation processes recommended in this forum without luck.
I presume the themes gallery is the place to be looking for it.
Suggestion would be most welcome.
Thanks

1. Are you looking under “s” for “seyDoggy Havnit”?
2. Can you see the theme with Finder if you look in “~/Library/Application Support/RapidWeaver/”?
3. Have you verified disk permissions with DiskUtility lately?
4. Have you restarted your mac?

Please submit support claims and theme inquiries to the proper channels:
http://www.seydesign.com/support/

It helps us keep better track of our customers and the issues they may have. Support Tickets will be addressed on the next business day.

Thanks

Thanks for your reply Adam.
In answer to your questions:
]1. Are you looking under “s” for “seyDoggy Havnit”? - YES
2. Can you see the theme with Finder if you look in “~/Library/Application Support/RapidWeaver/”? -YES
3. Have you verified disk permissions with DiskUtility lately? - no,didn’t think it necessary just yet on my very new iMac
4. Have you restarted your mac? YES

Please submit support claims and theme inquiries to the proper channels:
I thought I was doing this.  Your support page sets out six steps users should take before contacting you.  I had tried the first three steps and with my post to this forum was complying with your fourth step.  As you say, most support queries you receive are to do with Rapidweaver rather than seydoggy, and I am still new enough to the Rapidweaver world that I wouldn’t know the difference.

Phloque - 09 July 2010 03:15 PM

Thanks for your reply Adam.
In answer to your questions:
]1. Are you looking under “s” for “seyDoggy Havnit”? - YES
2. Can you see the theme with Finder if you look in “~/Library/Application Support/RapidWeaver/”? -YES
3. Have you verified disk permissions with DiskUtility lately? - no,didn’t think it necessary just yet on my very new iMac
4. Have you restarted your mac? YES

Please submit support claims and theme inquiries to the proper channels:
I thought I was doing this.  Your support page sets out six steps users should take before contacting you.  I had tried the first three steps and with my post to this forum was complying with your fourth step.  As you say, most support queries you receive are to do with Rapidweaver rather than seydoggy, and I am still new enough to the Rapidweaver world that I wouldn’t know the difference.

Sorry the last bit was just a cut and paste quote, but it may come to #6 soon so I can get your purchase information.

The “download”, that was from E-junkie right? Not one of the update installers from the seydesign.com?

Hi again Adam
Thanks for the follow up.  I really don’t know the answer to your query about where the Havnit theme came from.  It wouldn’t have been an upgrade because I don’t have another version of the theme.  The file name is seyDoggy Havnit - ThemeStyle007 and it arrived on the 19th of May if that is any help.  I had wondered whether it was a trial version, because I couldn’t find any paperwork but when the dialog came up saying that Havnit was installed successfully, and given there have been no “please enter serial number” type dialogs I assumed that it was OK.

The “download”, that was from E-junkie right? Not one of the update installers from the seydesign.com?

Phloque - 10 July 2010 01:35 PM

...The file name is seyDoggy Havnit - ThemeStyle007 and it arrived on the 19th of May if that is any help…

Ahhhh… that’s not a theme. That’s a theme style. Have you purchased the actual theme yet?

Thanks again Adam.  Now knowing there are themes and there are theme styles, looks like I have Havnit theme style but not Havnit theme.  Will now purchase.
Again, seems like too little knowledge is a dangerous, and annoying thing.
Appreciate your efforts to clarify.

seyDoggy - 10 July 2010 03:28 PM

Phloque - 10 July 2010 01:35 PM

...The file name is seyDoggy Havnit - ThemeStyle007 and it arrived on the 19th of May if that is any help…

Ahhhh… that’s not a theme. That’s a theme style. Have you purchased the actual theme yet?