# 1&1 is now 1&1 Ionos? Is this true? **URL:** \ **Category:** Lounge\ **Created:** [October 30, 2018, 9:55pm UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077 "2018-10-30T21:55:35Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Beeswaxthesecond](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@Beeswaxthesecond](https://forums.realmacsoftware.com/u/Beeswaxthesecond)\ **Post date:** [October 30, 2018, 9:55pm UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077/1 "2018-10-30T21:55:35Z")
Hello, Just logging into 1&1 but have been diverted to a new website: 1&1 Ionos. Is this legitimate? I can’t remember receiving anything to let me know this was the case? Thanks, ---
**Author:** ![willwood](https://avatars.discourse-cdn.com/v4/letter/w/bc8723/32.png) [@willwood](https://forums.realmacsoftware.com/u/willwood)\ **Post date:** [October 30, 2018, 11:11pm UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077/2 "2018-10-30T23:11:08Z")
According to a web search, 1&1 merged with a German company called ProfitBricks last year. It looks like 1&1 IONOS is their new combined name. ---
**Author:** ![Beeswaxthesecond](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@Beeswaxthesecond](https://forums.realmacsoftware.com/u/Beeswaxthesecond)\ **Post date:** [October 31, 2018, 7:13am UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077/3 "2018-10-31T07:13:22Z")
Thanks will, Is it normal for a company such as 1&1 that holds such sensitive information to suddenly change hands? And then expect its customers to just log in to an unfamiliar website without warning? Seems to undermine trust to me. ---
**Author:** ![willwood](https://avatars.discourse-cdn.com/v4/letter/w/bc8723/32.png) [@willwood](https://forums.realmacsoftware.com/u/willwood)\ **Post date:** [October 31, 2018, 9:24am UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077/4 "2018-10-31T09:24:29Z")
Yes I would have appreciated a letter or email to explain what was happening and the opportunity to cancel services penalty-free, if I was not happy. But the brutal truth is lots of these big multinationals don’t do customer service any more. It’s often left to the smaller guys like @barchard who still focus hard on the traditional values of customer support and running a successful hosting business. ---
**Author:** ![OldGreyThing](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/oldgreything/32/487_2.png) [@OldGreyThing](https://forums.realmacsoftware.com/u/OldGreyThing)\ **Post date:** [October 31, 2018, 11:35am UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077/5 "2018-10-31T11:35:37Z")
I’m with 1&1 and I did get an email from them notifying me of the change. ---
**Author:** ![instacks](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/instacks/32/23339_2.png) [@instacks](https://forums.realmacsoftware.com/u/instacks)\ **Post date:** [October 31, 2018, 12:08pm UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077/6 "2018-10-31T12:08:07Z")
> [@Beeswaxthesecond](#): > > Is it normal for a company such as 1&1 that holds such sensitive information to suddenly change hands? It did not change hands - it just rebranded. It’s the original company. > [@willwood](#): > > But the brutal truth is lots of these big multinationals don’t do customer service any more. 1und1 is one of the best providers in Germany - actually they have a very good customer service. ---
**Author:** ![Beeswaxthesecond](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@Beeswaxthesecond](https://forums.realmacsoftware.com/u/Beeswaxthesecond)\ **Post date:** [October 31, 2018, 12:25pm UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077/7 "2018-10-31T12:25:46Z")
So can I trust the new 1&1 Ionos website or not? ---
**Author:** ![apfelpuree](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/apfelpuree/32/21925_2.png) [@apfelpuree](https://forums.realmacsoftware.com/u/apfelpuree)\ **Post date:** [October 31, 2018, 12:36pm UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077/8 "2018-10-31T12:36:12Z")
Here is an article about 1 & 1 and Ionos (in German): > **[Ionos: 1&1 stellt Hosting-Sparte neu auf](https://t3n.de/news/ionos-1-und-1-stellt-hosting-sparte-neu-auf-1120783/)** > > Der Web-Hoster 1&1 hat für die Zukunft speziell das Kundenpotenzial der kleinen und mittleren Unternehmen ins Visier genommen. ---
**Author:** ![Beeswaxthesecond](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@Beeswaxthesecond](https://forums.realmacsoftware.com/u/Beeswaxthesecond)\ **Post date:** [November 5, 2018, 4:30pm UTC](https://forums.realmacsoftware.com/t/1-1-is-now-1-1-ionos-is-this-true/23077/9 "2018-11-05T16:30:37Z")
I received an email notification of the 1&1 and Ionos merger today at 15.58pm.