# 1.3.1 Forms have stopped sending **URL:** \ **Category:** Elements\ **Created:** [September 18, 2025, 6:53am UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115 "2025-09-18T06:53:48Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![inet24](https://avatars.discourse-cdn.com/v4/letter/i/85f322/32.png) [@inet24](https://forums.realmacsoftware.com/u/inet24)\ **Post date:** [September 18, 2025, 6:53am UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/1 "2025-09-18T06:53:49Z")
Hi, I updated the other day to **Elements 1.3.0 (23861)** and since this my forms have now stopped working when they worked fine before. Help please. ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [September 18, 2025, 5:01pm UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/2 "2025-09-18T17:01:42Z")
Please update to Elements 1.3.1, that should solve the issue for you 🤞 Let me know how you get on! ---
**Author:** ![inet24](https://avatars.discourse-cdn.com/v4/letter/i/85f322/32.png) [@inet24](https://forums.realmacsoftware.com/u/inet24)\ **Post date:** [September 18, 2025, 7:26pm UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/3 "2025-09-18T19:26:38Z")
Hi Dan, Have upgraded with no joy. Have checked and no IP blocked, removed all files from server and reloaded website and for still doesn’t send. No logs in logs folder. ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [September 18, 2025, 8:20pm UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/4 "2025-09-18T20:20:11Z")
Who are you hosting with? and can you share the URL of the page with the form on it so we can take a quick look? ---
**Author:** ![inet24](https://avatars.discourse-cdn.com/v4/letter/i/85f322/32.png) [@inet24](https://forums.realmacsoftware.com/u/inet24)\ **Post date:** [September 18, 2025, 8:35pm UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/5 "2025-09-18T20:35:36Z")
Hi, I have a reseller account with Verpex. [https://test.inet24.nz/Contact/](https://test.inet24.nz/Contact/) I have taken the form down on my clients website but this one worked fine (used to). ---
**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\ **Post date:** [September 19, 2025, 7:13am UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/6 "2025-09-19T07:13:59Z")
I’m thinking this is likely an htaccess issue — the Form API code is returning a 404, which means the request when submitting the form is not being routed to the correct code. Is there any chance I could get a login to your server to test a couple of things? You can email it privately to ben (at) Realmac software. ---
**Author:** ![inet24](https://avatars.discourse-cdn.com/v4/letter/i/85f322/32.png) [@inet24](https://forums.realmacsoftware.com/u/inet24)\ **Post date:** [September 19, 2025, 7:39am UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/7 "2025-09-19T07:39:38Z")
Thanks, Have sent details Kind Regards | ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/6/c/6ca8254ace702f743e9efe6f3d9b61d2007aadf6.png) | ## Steven Lindsay## _Director_ iNet24 | | | | | | | ![mobilePhone](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/d/f/df8ab0b76490437a0abf747fa46bfe096cf763c9.png) | +64 21 334 333 | ![emailAddress](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/9/9/992ff01c4147f751a8a53f26652ceccd4d6469c6.png) | [steve@inet24.nz](mailto:steve@inet24.nz) | ![website](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/5/2/520394ca2408f265ba1533bc5831a595c1d8670a.png) | www.inet24.nz | | ---
**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\ **Post date:** [September 22, 2025, 8:26am UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/8 "2025-09-22T08:26:47Z")
Hi @inet24 I’ve identified the issue, and I believe I’ve found an alternative approach that should solve this problem across all shared hosting providers. Supporting the wide range of server configurations out there can be tricky, but this new method should be much more robust. I’m aiming to have this solution included in Elements within the next week or so. If you need to get things working sooner, I can provide a temporary workaround specific to your hosting setup, it would involve manually editing a couple of files on your server. Let me know if you’d like to go down that route. ---
**Author:** ![inet24](https://avatars.discourse-cdn.com/v4/letter/i/85f322/32.png) [@inet24](https://forums.realmacsoftware.com/u/inet24)\ **Post date:** [September 22, 2025, 8:44am UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/9 "2025-09-22T08:44:12Z")
Hi Ben, That’s fantastic news. I appreciate your effort on this. Look forward to when the update comes through. Kind Regards | ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/6/c/6ca8254ace702f743e9efe6f3d9b61d2007aadf6.png) | ## Steven Lindsay## _Director_ iNet24 | | | | | | | ![mobilePhone](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/d/f/df8ab0b76490437a0abf747fa46bfe096cf763c9.png) | +64 21 334 333 | ![emailAddress](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/9/9/992ff01c4147f751a8a53f26652ceccd4d6469c6.png) | [steve@inet24.nz](mailto:steve@inet24.nz) | ![website](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/5/2/520394ca2408f265ba1533bc5831a595c1d8670a.png) | www.inet24.nz | | ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [September 23, 2025, 8:22pm UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/10 "2025-09-23T20:22:29Z")
Update is now available, let us know how you get on! > [@Elements 1.3.2 (23869)](https://forums.realmacsoftware.com/t/elements-1-3-2-23869/51233/): > > Hello again, Today’s update brings a slew of fixes and additions to the built-in components, all of these additions are based on user feedback from the forum. Enjoy smiling_faceWhat’s New in Elements 1.3.2? Added option to “Remove Recovered Nodes” in Help menu Added support for text colour change on hover to the text Component Tree Component now supports active/selected pages Tree Component now supports setting the depth level Added support displaying up to 12 slides at one time on the Ima… ---
**Author:** ![inet24](https://avatars.discourse-cdn.com/v4/letter/i/85f322/32.png) [@inet24](https://forums.realmacsoftware.com/u/inet24)\ **Post date:** [September 23, 2025, 9:08pm UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/11 "2025-09-23T21:08:04Z")
Hi Dan, That is fantastic thank you. Can I ask when you have the paid remove branding option you get this branding at the bottom of the form that was sent "This email was sent from your website’s contact form. Built with [Elements](https://elementsapp.io/).” Kind Regards | ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/6/c/6ca8254ace702f743e9efe6f3d9b61d2007aadf6.png) | ## Steven Lindsay## _Director_ iNet24 | | | | | | | ![mobilePhone](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/d/f/df8ab0b76490437a0abf747fa46bfe096cf763c9.png) | +64 21 334 333 | ![emailAddress](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/9/9/992ff01c4147f751a8a53f26652ceccd4d6469c6.png) | [steve@inet24.nz](mailto:steve@inet24.nz) | ![website](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/5/2/520394ca2408f265ba1533bc5831a595c1d8670a.png) | www.inet24.nz | | ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [September 24, 2025, 12:40pm UTC](https://forums.realmacsoftware.com/t/1-3-1-forms-have-stopped-sending/51115/12 "2025-09-24T12:40:41Z")
> [@inet24](#): > > That is fantastic thank you. Can I ask when you have the paid remove branding option you get this branding at the bottom of the form that was sent "This email was sent from your website’s contact form. Built with [Elements](https://elementsapp.io/).” Ah yes, sorry, we’ll get that removed in the next build!