# Advice re contacting support

**URL:** <https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494>\
**Category:** RapidWeaver Classic\
**Created:** [November 25, 2021, 12:46pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494 "2021-11-25T12:46:31Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![MarkofManc](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@MarkofManc](https://forums.realmacsoftware.com/u/MarkofManc)\
**Post date:** [November 25, 2021, 12:46pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/1 "2021-11-25T12:46:31Z")

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Hi, can anyone advise me re customer technical support for RapidWeaver? I am simply getting no response to emails sent to [support@realmacsoftware.com](mailto:support@realmacsoftware.com)

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**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\
**Post date:** [November 25, 2021, 12:52pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/2 "2021-11-25T12:52:05Z")

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Tagging @dan

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**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/aaron/32/12210_2.png) [@Aaron](https://forums.realmacsoftware.com/u/Aaron)\
**Post date:** [November 27, 2021, 7:20pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/3 "2021-11-27T19:20:29Z")

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Hey Mark! Sorry to hear about this.

I can’t find any emails for you in our inbox? Can you resend your email and I’ll personally take a look?

Apologies for the inconvenience.

-Aaron

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<div class="post-metadata">

**Author:** ![MarkofManc](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@MarkofManc](https://forums.realmacsoftware.com/u/MarkofManc)\
**Post date:** [November 29, 2021, 6:44pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/4 "2021-11-29T18:44:53Z")

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Hi Aaron, thanks so much for this. I resent my email yesterday. I’m hoping it was received ok. Not heard anything back yet.  
Mark

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**Author:** ![MarkofManc](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@MarkofManc](https://forums.realmacsoftware.com/u/MarkofManc)\
**Post date:** [December 8, 2021, 4:56pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/5 "2021-12-08T16:56:55Z")

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Well, I am now beyond disappointed. I cannot believe that support cannot be reached. I have heard nothing apart from the above.  
Mark

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**Author:** ![thang](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/thang/32/303_2.png) [@thang](https://forums.realmacsoftware.com/u/thang)\
**Post date:** [December 8, 2021, 5:19pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/6 "2021-12-08T17:19:08Z")

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Tagging @Aaron

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**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/aaron/32/12210_2.png) [@Aaron](https://forums.realmacsoftware.com/u/Aaron)\
**Post date:** [December 8, 2021, 6:03pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/7 "2021-12-08T18:03:22Z")

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Hi Mark,

I have not seen any emails from you. I’m not sure what’s up.

I’ve private messaged you my personal email so I can assist.

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<div class="post-metadata">

**Author:** ![MarkofManc](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@MarkofManc](https://forums.realmacsoftware.com/u/MarkofManc)\
**Post date:** [December 10, 2021, 12:59pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/8 "2021-12-10T12:59:55Z")

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Thanks for this, Aaron. I emailed you directly yesterday.

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<div class="post-metadata">

**Author:** ![MarkofManc](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@MarkofManc](https://forums.realmacsoftware.com/u/MarkofManc)\
**Post date:** [December 15, 2021, 2:23pm UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/9 "2021-12-15T14:23:42Z")

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Hi Arron,

Our direct email trail has curtailed, are my responses still going to spam?

Mark

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**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [January 15, 2022, 12:24am UTC](https://forums.realmacsoftware.com/t/advice-re-contacting-support/41494/10 "2022-01-15T00:24:18Z")

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