# Asking for BackSnap information

**URL:** <https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503>\
**Category:** RapidWeaver Classic\
**Created:** [August 30, 2021, 6:34pm UTC](https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503 "2021-08-30T18:34:43Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![peppermint](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/peppermint/32/218_2.png) [@peppermint](https://forums.realmacsoftware.com/u/peppermint)\
**Post date:** [August 30, 2021, 6:34pm UTC](https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503/1 "2021-08-30T18:34:43Z")

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A couple of years ago I used BackSnap with excellent results.  
Could any of you inform me if it is discontinued? It no longer works on my site.

I’m aware of CommentsStack, but BackSnap somehow allowed “two-way” communication.

Thanks

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**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [August 30, 2021, 6:56pm UTC](https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503/2 "2021-08-30T18:56:29Z")

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As far as I know, they have discontinued it for a while. I know @yabdab has the manual for it under the archive area of his Zendesk.  
[BACKSNAP Manual – Yabdab Inc. Support (zendesk.com)](https://yabdab.zendesk.com/hc/en-us/articles/201412666-BACKSNAP-Manual)

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**Author:** ![peppermint](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/peppermint/32/218_2.png) [@peppermint](https://forums.realmacsoftware.com/u/peppermint)\
**Post date:** [August 30, 2021, 8:49pm UTC](https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503/3 "2021-08-30T20:49:27Z")

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@teefers Thank you very much for your kind response.  
I recently upgraded PHP on my server. I wonder if the BackSnap glitch has something to do with it?

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**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [August 30, 2021, 8:59pm UTC](https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503/4 "2021-08-30T20:59:10Z")

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Good chance that that’s what caused the issue.

Don’t know what old version of PHP you had and what you upgraded to. There have been quite a lot change with PHP since this product was out (goes back to version 2.1.6 of Stacks).

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**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [August 30, 2021, 9:00pm UTC](https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503/5 "2021-08-30T21:00:48Z")

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I never had this product but the manual mentions

> Debug Mode  
> Enabling Debug mode will allow detailed PHP errors to be displayed. This should be enabled during troubleshooting/setup and disabled when site is in production usage.

Might give a clue.

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**Author:** ![peppermint](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/peppermint/32/218_2.png) [@peppermint](https://forums.realmacsoftware.com/u/peppermint)\
**Post date:** [August 30, 2021, 9:03pm UTC](https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503/6 "2021-08-30T21:03:21Z")

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Great advice.  
Thanks

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<div class="post-metadata">

**Author:** ![peppermint](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/peppermint/32/218_2.png) [@peppermint](https://forums.realmacsoftware.com/u/peppermint)\
**Post date:** [August 31, 2021, 4:34pm UTC](https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503/7 "2021-08-31T16:34:54Z")

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Solved. After a detailed search I finally found the flaw. The database got corrupted.

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**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [October 1, 2021, 2:35am UTC](https://forums.realmacsoftware.com/t/asking-for-backsnap-information/40503/8 "2021-10-01T02:35:18Z")

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