I’m not sure how you can honestly say that the cases are already closed! You haven’t addressed ANY of them.
In my case, at the start of THIS YEAR, you auto-renewed my subscription despite me using your portal a month before to cancel (as your own T&Cs suggest to do). I contacted you, as soon as I saw it, through the support email, billing email and forum. I still have not had a response.
If you are serious about people trusting you, perhaps address the cases like mine (and others on this thread) with an appropriate and honourable response. Either it is:
- a genuine error caused by a bug in your portal - in which case, make it right with a refund
- your business practice and you are underlining the contributors to this thread, who have had a poor experience, points.
I look forward to your response