# Bought elements but didnt get activation code?

**URL:** <https://forums.realmacsoftware.com/t/bought-elements-but-didnt-get-activation-code/47712>\
**Category:** Elements\
**Created:** [May 23, 2025, 10:41am UTC](https://forums.realmacsoftware.com/t/bought-elements-but-didnt-get-activation-code/47712 "2025-05-23T10:41:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dtracing](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@dtracing](https://forums.realmacsoftware.com/u/dtracing)\
**Post date:** [May 23, 2025, 10:41am UTC](https://forums.realmacsoftware.com/t/bought-elements-but-didnt-get-activation-code/47712/1 "2025-05-23T10:41:25Z")

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Hi, i bought [Elements](https://elementsapp.io/) Pro last night, and i still have not received an activation code. do i need to use the one from RapidWeaver Classic?

Thanks.

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**Author:** ![SteveG](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/steveg/32/29054_2.png) [@SteveG](https://forums.realmacsoftware.com/u/SteveG)\
**Post date:** [May 23, 2025, 10:48am UTC](https://forums.realmacsoftware.com/t/bought-elements-but-didnt-get-activation-code/47712/2 "2025-05-23T10:48:07Z")

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If I remember correctly, they send TWO emails. The activation code is in one of those.

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**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\
**Post date:** [May 23, 2025, 11:23am UTC](https://forums.realmacsoftware.com/t/bought-elements-but-didnt-get-activation-code/47712/3 "2025-05-23T11:23:06Z")

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Hi @dtracing

I’m not seeing any purchases under your email address, or name from last night. Did you purchase [Elements](https://elementsapp.io/) using a different name or email address?

Send us a ticket at support@realmacsoftware.com so we can check on that for you.