# Cannot access the Inspector in RW 6.3.4 **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [September 14, 2015, 2:48pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537 "2015-09-14T14:48:40Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Powderkeg](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@Powderkeg](https://forums.realmacsoftware.com/u/Powderkeg)\ **Post date:** [September 14, 2015, 2:48pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/1 "2015-09-14T14:48:40Z")
Quite suddenly, RW is unusable as I cannot see the Inspector. I have tried clicking the button at top right and selecting View \> Page Inspector. Nothing. Restarted the app; restarted the computer; reinstalled the app; deleted pref files (or at least the ones in ~/Library/Preferences that start com.realmacsoftware.rapidweaver… This is either something deadly serious or incredibly stupid, but either way I am stumped and unable to use Rapidweaver. Help!! ---
**Author:** ![Rovertek](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rovertek/32/223_2.png) [@Rovertek](https://forums.realmacsoftware.com/u/Rovertek)\ **Post date:** [September 14, 2015, 3:19pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/2 "2015-09-14T15:19:43Z")
That is strange. Which button did you try to click? It should be the white one that says “ **Info** ”. Did you try keyboard command: “ **Command+Shift+I** ”? ---
**Author:** ![Powderkeg](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@Powderkeg](https://forums.realmacsoftware.com/u/Powderkeg)\ **Post date:** [September 14, 2015, 3:35pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/3 "2015-09-14T15:35:44Z")
I have been clicking ‘Info’, ‘Inspector’, the Page Inspector item in the View menu, cmd-shift-i … nada! ---
**Author:** ![Rovertek](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rovertek/32/223_2.png) [@Rovertek](https://forums.realmacsoftware.com/u/Rovertek)\ **Post date:** [September 14, 2015, 4:00pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/4 "2015-09-14T16:00:01Z")
I would open a ticket at RMS… ---
**Author:** ![Powderkeg](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@Powderkeg](https://forums.realmacsoftware.com/u/Powderkeg)\ **Post date:** [September 16, 2015, 7:52pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/5 "2015-09-16T19:52:53Z")
Thanks - I did but RW tech support proved unable to help beyond repeatedly suggesting that I delete the app and download a fresh copy - which I had done many times, to no avail. I finally solved it by recreating a fresh set of preference files (installing RW6 into a new user account) and copying them to my user folder. In doing this I discovered that RW6 does not put its preference files in ~/Library/Preferences but in ~/Library/Containers/com.realmacsoftware.rapidweaver6. That was where I assume some file had gone rogue and fouled up the RW Inspector. I think it should be clear to users where to look if they ever need to trash preference files in order to reset a misbehaving application. ---
**Author:** ![isaiah](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/isaiah/32/93_2.png) [@isaiah](https://forums.realmacsoftware.com/u/isaiah)\ **Post date:** [September 16, 2015, 11:49pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/6 "2015-09-16T23:49:29Z")
The Containers folder is the standard location for any Mac App Store sandboxed application. ---
**Author:** ![Powderkeg](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@Powderkeg](https://forums.realmacsoftware.com/u/Powderkeg)\ **Post date:** [September 17, 2015, 7:07am UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/7 "2015-09-17T07:07:47Z")
Common knowledge for developers, but evidently not so much for the rest of us! ---
**Author:** ![isaiah](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/isaiah/32/93_2.png) [@isaiah](https://forums.realmacsoftware.com/u/isaiah)\ **Post date:** [September 17, 2015, 5:50pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/8 "2015-09-17T17:50:26Z")
Yes, apple now considers everything in the Library folder (also now hidden). Kind of a bummer if you ask me but the point is that RW is following the rules of the MAS since Mac OS X 10.7 when sandboxing was introduced. And while I don’t like this particular rule very much myself, I’d rather RW follow the rules than not. 😛 Isaiah ---
**Author:** ![Nystrand](https://avatars.discourse-cdn.com/v4/letter/n/4da419/32.png) [@Nystrand](https://forums.realmacsoftware.com/u/Nystrand)\ **Post date:** [October 17, 2015, 2:06pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/9 "2015-10-17T14:06:47Z")
I have the same problem. Need help to get this resolved ---
**Author:** ![Powderkeg](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@Powderkeg](https://forums.realmacsoftware.com/u/Powderkeg)\ **Post date:** [October 17, 2015, 3:30pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/10 "2015-10-17T15:30:58Z")
It happened to me a second time and I dealt with it by deleting the Container.plist file - but you then have to re-register the software and the Stacks plugin. It would be far preferable if it didn’t happen at all! ---
**Author:** ![instacks](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/instacks/32/23339_2.png) [@instacks](https://forums.realmacsoftware.com/u/instacks)\ **Post date:** [October 17, 2015, 3:51pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/11 "2015-10-17T15:51:09Z")
Try to change the screen resolution: E.g. If you have a Retina display, try to pump it up to the largest screen resolution available. Try to open the inspector, and if it does not show up, restart Rapidweaver (maybe two to three times). That always helps me. ---
**Author:** ![Powderkeg](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@Powderkeg](https://forums.realmacsoftware.com/u/Powderkeg)\ **Post date:** [October 17, 2015, 4:03pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/12 "2015-10-17T16:03:42Z")
It is not that sort of issue. It is a bug - the inspector not opening, not merely being hidden or otherwise invisible. ---
**Author:** ![instacks](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/instacks/32/23339_2.png) [@instacks](https://forums.realmacsoftware.com/u/instacks)\ **Post date:** [October 17, 2015, 4:14pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/13 "2015-10-17T16:14:20Z")
Well, still what I have written does help. Give it a try. Select a high screen resolution, enlarge RW also, and see what happens… ---
**Author:** ![LaPan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/lapan/32/92_2.png) [@LaPan](https://forums.realmacsoftware.com/u/LaPan)\ **Post date:** [October 18, 2015, 6:29am UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/14 "2015-10-18T06:29:47Z")
Simplified instructions that usually do the trick: - Open Terminal.app - Copy/paste: defaults delete com.realmacsoftware.rapidweaver6 “NSSplitView Subview Frames Main Document SplitView” - Press Enter - Restart RapidWeaver. It may also do good to restart your computer. ---
**Author:** ![bmcush](https://avatars.discourse-cdn.com/v4/letter/b/ce7236/32.png) [@bmcush](https://forums.realmacsoftware.com/u/bmcush)\ **Post date:** [October 27, 2015, 5:06pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/15 "2015-10-27T17:06:06Z")
My project has suddenly developed this today. It isn’t a big or complex project, has a lot of content, but it has now ground to a halt without any obvious reason why. Tried the above suggestions but I’m not prepared to delete and re-install without knowing that this will fix this critical issue. Done this before and lost several days trying to re-install everything (I’m not a developer). I’ve closed and re-opened RW many times and with no projects and variations of projects. Same result. I’ve got all the latest versions of everything and running a dual-screen setup - with everything at maximum settings. I’ve now opened a blank project and added a few pages to that and the Inspector does work for that. I’m going to try and transfer all the stacks and content over to that to see if I can get the project going again. ---
**Author:** ![bmcush](https://avatars.discourse-cdn.com/v4/letter/b/ce7236/32.png) [@bmcush](https://forums.realmacsoftware.com/u/bmcush)\ **Post date:** [October 27, 2015, 5:08pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/16 "2015-10-27T17:08:04Z")
Hi. What does this command do? Sorry for the lack of good knowledge! ---
**Author:** ![Powderkeg](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@Powderkeg](https://forums.realmacsoftware.com/u/Powderkeg)\ **Post date:** [October 27, 2015, 6:08pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/17 "2015-10-27T18:08:03Z")
One thing that did fix it for me (as described above) is to delete Containers.plist in ~/Library/Containers/com.realmacsoftware.rapidweaver6, You will have to re-register RW and some other items such as Stacks. It’s inconvenient but not as bad as what you’ve just proposed doing. ---
**Author:** ![bmcush](https://avatars.discourse-cdn.com/v4/letter/b/ce7236/32.png) [@bmcush](https://forums.realmacsoftware.com/u/bmcush)\ **Post date:** [October 31, 2015, 1:16pm UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/18 "2015-10-31T13:16:17Z")
The Terminal command works - many thanks ---
**Author:** ![brian73](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/brian73/32/1416_2.png) [@brian73](https://forums.realmacsoftware.com/u/brian73)\ **Post date:** [November 6, 2015, 3:06am UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/19 "2015-11-06T03:06:57Z")
I had this same issue. It was extremely frustrating. The terminal command worked to resolve it but I feel like its something RW should have done officially. e.g Notifying customers of this problem. ---
**Author:** ![nikf](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/nikf/32/10_2.png) [@nikf](https://forums.realmacsoftware.com/u/nikf)\ **Post date:** [November 6, 2015, 9:09am UTC](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537/20 "2015-11-06T09:09:27Z")
It’s due to a quirk in the OS X Autolayout feature. We’re investigating (and have reported the issue to Apple)! [Next page](https://forums.realmacsoftware.com/t/cannot-access-the-inspector-in-rw-6-3-4/2537.md?page=2)