# Cannot Authorize Rapidweaver! **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [December 27, 2017, 5:27pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791 "2017-12-27T17:27:19Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![embertone](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@embertone](https://forums.realmacsoftware.com/u/embertone)\ **Post date:** [December 27, 2017, 5:27pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/1 "2017-12-27T17:27:19Z")
Hello all, Happy Rapidweaver user here. I’m having a strange issue… On my new machine, I can’t seem to authorize RW7. I enter the correct email and registration number, and no luck. I’m quadruple checked the number and the email, so I know that I’m entering the correct info. Any ideas why this might be happening? Any insight appreciated 🙂 Thanks! -Alex ---
**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\ **Post date:** [December 27, 2017, 5:29pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/2 "2017-12-27T17:29:55Z")
Hi, perhaps you have exceeded the number of allowed installations. Did you deauthorize the software on the old Mac? ---
**Author:** ![embertone](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@embertone](https://forums.realmacsoftware.com/u/embertone)\ **Post date:** [December 27, 2017, 6:19pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/3 "2017-12-27T18:19:05Z")
Thanks for the response Jan! I tried deauthorizing, no luck… although maybe I didn’t give it enough time? (a few hours) ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/6/677f06bdf711468707faf594c72c7993f90d2513.png) ---
**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\ **Post date:** [December 27, 2017, 6:19pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/4 "2017-12-27T18:19:57Z")
Then you should contact the realmac support. @dan ? ---
**Author:** ![zeebe](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/zeebe/32/22007_2.png) [@zeebe](https://forums.realmacsoftware.com/u/zeebe)\ **Post date:** [December 27, 2017, 7:13pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/5 "2017-12-27T19:13:27Z")
I would suggest contacting support directly > **[Support | We are Realmac Software](https://www.realmacsoftware.com/support/)** > > We’re always here to help. Browse the knowledge base, watch video tutorials, or visit the community forum. or [support@realmacsoftware.com](mailto:support@realmacsoftware.com) ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/aaron/32/12210_2.png) [@Aaron](https://forums.realmacsoftware.com/u/Aaron)\ **Post date:** [December 27, 2017, 7:29pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/6 "2017-12-27T19:29:52Z")
Hi @embertone - give us a shout at [support@realmacsoftware.com](mailto:support@realmacsoftware.com) and we’ll get you sorted in a jiffy! 🙂 ---
**Author:** ![embertone](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@embertone](https://forums.realmacsoftware.com/u/embertone)\ **Post date:** [December 27, 2017, 7:48pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/7 "2017-12-27T19:48:02Z")
Already did. Thanks! -Alex ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/aaron/32/12210_2.png) [@Aaron](https://forums.realmacsoftware.com/u/Aaron)\ **Post date:** [December 27, 2017, 8:25pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/8 "2017-12-27T20:25:23Z")
Alex - can you quit RW, re-open and try again? _By the way, I see your ticket is still pending approval (you’ll need to confirm your email before we receive the ticket)._ ---
**Author:** ![embertone](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@embertone](https://forums.realmacsoftware.com/u/embertone)\ **Post date:** [December 27, 2017, 8:42pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/9 "2017-12-27T20:42:58Z")
Tried that! And I will confirm thanks -Alex ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/aaron/32/12210_2.png) [@Aaron](https://forums.realmacsoftware.com/u/Aaron)\ **Post date:** [December 27, 2017, 8:53pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/10 "2017-12-27T20:53:28Z")
Sorry, should’ve clarified - I’ve made some changes to your license - can you try these steps once more (assuming you haven’t since I’ve made these updates)? ---
**Author:** ![embertone](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@embertone](https://forums.realmacsoftware.com/u/embertone)\ **Post date:** [December 28, 2017, 5:01pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/11 "2017-12-28T17:01:17Z")
All works now, thank you so much! Alex Davis Virtual Instrument Developer Composer/Orchestrator [alex@embertone.com](mailto:alex@embertone.com) 561-635-2311 M skype: alexdavismusic > **[Embertone Home](https://www.embertone.com)** > > Welcome to Embertone! Your place for sweet Virtual Instruments \<3 [www.alexdavismusic.com](http://www.alexdavismusic.com) ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/6/677f06bdf711468707faf594c72c7993f90d2513.png) ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/aaron/32/12210_2.png) [@Aaron](https://forums.realmacsoftware.com/u/Aaron)\ **Post date:** [December 28, 2017, 9:55pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/12 "2017-12-28T21:55:46Z")
Awesome, thanks for letting me know! Happy Weaving! 🙂 ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/aaron/32/12210_2.png) [@Aaron](https://forums.realmacsoftware.com/u/Aaron)\ **Post date:** [December 28, 2017, 9:55pm UTC](https://forums.realmacsoftware.com/t/cannot-authorize-rapidweaver/17791/13 "2017-12-28T21:55:52Z")