# Cannot recover license after 8.7 upgrade

**URL:** <https://forums.realmacsoftware.com/t/cannot-recover-license-after-8-7-upgrade/35693>\
**Category:** RapidWeaver Classic\
**Created:** [November 16, 2020, 12:51pm UTC](https://forums.realmacsoftware.com/t/cannot-recover-license-after-8-7-upgrade/35693 "2020-11-16T12:51:31Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![thitipat](https://avatars.discourse-cdn.com/v4/letter/t/cc9497/32.png) [@thitipat](https://forums.realmacsoftware.com/u/thitipat)\
**Post date:** [November 16, 2020, 12:51pm UTC](https://forums.realmacsoftware.com/t/cannot-recover-license-after-8-7-upgrade/35693/1 "2020-11-16T12:51:31Z")

</div>

Hi  
I had purchased rapidweaver and upgrade to 8 and it work fine. I just installed the 8.7, then the program popup to activate it. I enter the recover method and enter my email. The program return that it could not find my email. FYI formerly my apple ID is [removed@tpcad.com](mailto:removed@tpcad.com), but I was hacked and need to shut down this mail and also change my Apple ID to this mail ([removed@gmail.com](mailto:removed@gmail.com)). I think that my sn code is in the older mail and I cannot get it due to I closed that acc already. Please advise.  
Thankyou

---

<div class="post-metadata">

**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [November 16, 2020, 1:00pm UTC](https://forums.realmacsoftware.com/t/cannot-recover-license-after-8-7-upgrade/35693/2 "2020-11-16T13:00:13Z")

</div>

@Aaron @dan?

---

<div class="post-metadata">

**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [November 16, 2020, 2:04pm UTC](https://forums.realmacsoftware.com/t/cannot-recover-license-after-8-7-upgrade/35693/3 "2020-11-16T14:04:25Z")

</div>

Drop [support@realmacsoftware.com](mailto:support@realmacsoftware.com) and we’ll sort you out!

Cheers  
Dan

---

<div class="post-metadata">

**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [December 17, 2020, 12:04am UTC](https://forums.realmacsoftware.com/t/cannot-recover-license-after-8-7-upgrade/35693/4 "2020-12-17T00:04:35Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.