# Card Flip cannot be installed on Intel iMac **URL:** \ **Category:** Elements\ **Created:** [February 25, 2026, 9:01am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709 "2026-02-25T09:01:09Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![CyberFredje](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@CyberFredje](https://forums.realmacsoftware.com/u/CyberFredje)\ **Post date:** [February 25, 2026, 9:01am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709/1 "2026-02-25T09:01:09Z")
I’m posting this here because my previous support requests have remained unanswered, and I’m hoping someone (team or community) can finally provide clarity or a solution. **Background (brief):** About six months ago I moved from RapidWeaver Classic to RapidWeaver Elements. Since then, I’ve purchased **all available Elements expansions, and extras** , including Card Flip. **The issue:** I can no longer install **Card Flip** on my **iMac with an Intel processor**. When I try to review the receipt during installation, I consistently get the following error: “Receipt URL Expired” , ![image](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/7/e/7e2cb562094f6558241bf0caa58a104294022927.png) **Important details:** - The issue occurs in both Elements 1 and Elements 2 - The same license and element work perfectly on my MacBook with an M1 processor **At this point, I’d really appreciate:** - Confirmation that this issue is known, **or** - Clear guidance on how to resolve it, **or** Any help from the developers or other users would be greatly appreciated, as I’d like to continue supporting this project, but I do need a working solution. Thank you in advance. Freddy ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [February 25, 2026, 10:23am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709/2 "2026-02-25T10:23:06Z")
Hi @CyberFredje, The receipt should have been sent to your email address… perhaps check your junk folder. However, you don’t need a receipt to install your addons. Simple sign into your Elements Cloud account on your Mac and go to the store window. Under Purchases you should see an install button 🙂 ![CleanShot 2026-02-25 at 10 .21.26@2x](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/d/4/d4ebcb57bf37899db6d007ec6eecf27155d7356a.jpeg) Hope that helps and let me know if you’re still having issues! ---
**Author:** ![CyberFredje](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@CyberFredje](https://forums.realmacsoftware.com/u/CyberFredje)\ **Post date:** [February 25, 2026, 10:50am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709/3 "2026-02-25T10:50:14Z")
Hi Dan, The receipt is not in my junk folder. When I do this with another purchase, e.g. “Random Content”, it opens with the receipt immediately in my browser: ![image](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/e/c/ecb8c298537b27e647e7ed5a4d2a16f29b000e3c.jpeg) However, not receiving the receipt is not my first concern. I was mentioning this so it might help you find the course to the issue. My first concern is that I can not install Card Flip on my iMac anymore. When I try to install the Card Flip, it starts saying downloading, and then it stops, and nothing happens. Perhaps the attached video makes it clearer ---
**Author:** ![CyberFredje](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@CyberFredje](https://forums.realmacsoftware.com/u/CyberFredje)\ **Post date:** [February 25, 2026, 11:00am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709/4 "2026-02-25T11:00:35Z")
Hi Dan, I just tried to update Marquee Pro, and the same happens here. It starts, and then the installation is suddenly aborted. ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [February 25, 2026, 11:15am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709/5 "2026-02-25T11:15:10Z")
Can you log out of your Elements Cloud account, and log back in? You can sign-out via the Account tab in the Preferences: ![CleanShot 2026-02-25 at 11 .14.19@2x](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/9/4/94a8dcedad0e09cf82f3d039dc4d214c7a26819e.jpeg) I’m hoping this will fix the issue for you. Let me know how you get on. ---
**Author:** ![CyberFredje](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@CyberFredje](https://forums.realmacsoftware.com/u/CyberFredje)\ **Post date:** [February 25, 2026, 11:28am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709/6 "2026-02-25T11:28:08Z")
Hi Dan, I’ve already tried this before and tried it again, but unfortunately, this didn’t help. Regarding the Marquee Pro, I started Elements 1 and tried to install it from there, and that worked. When I started Elements 2 again, it showed install as well. However, this trick does not work with Card Flip so far. ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [February 25, 2026, 11:33am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709/7 "2026-02-25T11:33:05Z")
First of all I’d recommend removing Elements 1.x from your system. There’s no need to run both. After doing that, re-launch Elements 2.x and log-out and log back in again to Elements Cloud, just try one more time to see if it resolves the issue for you. Let me know how you get on. _I’m cc’ing in @tpbradley who will be able to help diagnose the issue further and resolve it for you if it’s still a problem_. ---
**Author:** ![CyberFredje](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@CyberFredje](https://forums.realmacsoftware.com/u/CyberFredje)\ **Post date:** [February 25, 2026, 11:46am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709/8 "2026-02-25T11:46:52Z")
Hi Dan, Sorry, but that didn’t help either. The good news is that I could get it working by removing Elements from my applications, downloading a fresh copy from the site, and installing it again. ![image](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/7/7/77d0fa7c332c97e5519c1295b5d065e9c51d6612.png) So it seems to work fine so far. Thanks. ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [February 25, 2026, 11:56am UTC](https://forums.realmacsoftware.com/t/card-flip-cannot-be-installed-on-intel-imac/54709/9 "2026-02-25T11:56:40Z")
Glad it’s working now. Please ensure you’re just using Elements 2.x going forward, you should remove v 1.x from your system.