# Connection issues / connection refused

**URL:** <https://forums.realmacsoftware.com/t/connection-issues-connection-refused/57125>\
**Category:** Elements Hosting\
**Created:** [July 27, 2026, 6:06pm UTC](https://forums.realmacsoftware.com/t/connection-issues-connection-refused/57125 "2026-07-27T18:06:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![multiplenoise](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/multiplenoise/32/36684_2.png) [@multiplenoise](https://forums.realmacsoftware.com/u/multiplenoise)\
**Post date:** [July 27, 2026, 6:06pm UTC](https://forums.realmacsoftware.com/t/connection-issues-connection-refused/57125/1 "2026-07-27T18:06:14Z")

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Hello, I’m having a hard time setting up an SFTP publishing setting in RW Elements. Checked my credentials a thousand times but still no connection when I push ‘Test’. Wrong credentials of simply no connection.

And although my FTP setup worked perfectly an hour ago, now I can’t even make a connection to the FTP server any more.

The same issues with Cyberduck.

On the other hand: the file manager at [reactor.elementshosting.io](http://reactor.elementshosting.io) gives me full access to everything without any problem.

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**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\
**Post date:** [July 27, 2026, 6:44pm UTC](https://forums.realmacsoftware.com/t/connection-issues-connection-refused/57125/2 "2026-07-27T18:44:07Z")

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Hi @multiplenoise

Apologies for any troubles, no worries though, we’ll get you back up and publishing.

Regarding your SFTP credentials, it looks like you were not using correct credentials as I see the below errors in the server logs:

`Failed password for invalid user`

`Invalid user`

So the SFTP credentials you are trying are not correct.

Since you had multiple failed login attempts, the server automatically blocked your IP address as a security measure.

I’ve gone ahead and unblocked your IP address, and I will follow up with you in a private email regarding your SFTP credentials as those shouldn’t be discussed on a public forum.

Apologies again for any troubles.

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**Author:** ![multiplenoise](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/multiplenoise/32/36684_2.png) [@multiplenoise](https://forums.realmacsoftware.com/u/multiplenoise)\
**Post date:** [July 27, 2026, 7:02pm UTC](https://forums.realmacsoftware.com/t/connection-issues-connection-refused/57125/3 "2026-07-27T19:02:50Z")

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Thank you so much, @differentdan. Also for your private email. Now I’m up and running again, with a working FTP and SFTP set-up. Thanks for your help and quick reply.

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**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\
**Post date:** [July 27, 2026, 7:11pm UTC](https://forums.realmacsoftware.com/t/connection-issues-connection-refused/57125/4 "2026-07-27T19:11:35Z")

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Awesome, happy to hear it!

Let me know if there’s anything else I can help with. 🙂