# Contact form e-mail **URL:** \ **Category:** Elements\ **Created:** [August 25, 2025, 2:07pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178 "2025-08-25T14:07:26Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![bobsimoneau](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bobsimoneau/32/31608_2.png) [@bobsimoneau](https://forums.realmacsoftware.com/u/bobsimoneau)\ **Post date:** [September 9, 2025, 11:26am UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/103 "2025-09-09T11:26:58Z")
I am sorry that you have not been well, and hope you are feeling better. This is the last page in my transfer to Elements for this site. I still have plenty to test, so I can keep busy. Thank you for your time and understanding. Bob ---
**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\ **Post date:** [September 10, 2025, 5:28pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/104 "2025-09-10T17:28:37Z")
I’ve been doing some more testing and fixing today, and I’m hopeful that we have a fix for shared hosting service (like IONOS). This fix should be released later this week or early next week. The issue is due to some Apache and PHP settings on certain shared hosting services, which made it difficult to track down. Once this update has been released you should see your forms start to work as expected (so long as your SMTP mail settings are correct). @Fuellemann I tested this update on directly on your server, and the form is submitting data as expected (we no longer receive a 404 when submitting the form), however, I was getting an error from your SMTP server. So I think your form settings are incorrect — either the username/password, server port, or the server name. You might want to check those settings with your provider to ensure they are correct! ---
**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\ **Post date:** [September 10, 2025, 5:57pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/105 "2025-09-10T17:57:56Z")
Thank you, I will double check this once the update is available. ---
**Author:** ![bobsimoneau](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bobsimoneau/32/31608_2.png) [@bobsimoneau](https://forums.realmacsoftware.com/u/bobsimoneau)\ **Post date:** [September 16, 2025, 1:15pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/106 "2025-09-16T13:15:35Z")
Thanks Dan and Ben. The contact form is now working on IONOS as well as my MAMP Pro on my computer. I would also like to thank Jan Fuellemann, who put in much time trying to help me. ---
**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\ **Post date:** [September 16, 2025, 1:36pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/107 "2025-09-16T13:36:45Z")
So glad to hear the contact form is now working for you 😃 ---
**Author:** ![bobsimoneau](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bobsimoneau/32/31608_2.png) [@bobsimoneau](https://forums.realmacsoftware.com/u/bobsimoneau)\ **Post date:** [September 16, 2025, 3:10pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/108 "2025-09-16T15:10:48Z")
I can relate to the work you and Dan put in the make it work on IONOS. I created an upload form the sends an email notification of the upload. It took me and ChatGPT above 4 hours to get it working on IONOS and MAMP Pro, and that is not even 1/10 of complexity of the Contact form. ---
**Author:** ![Bart-Jan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bart-jan/32/5719_2.png) [@Bart-Jan](https://forums.realmacsoftware.com/u/Bart-Jan)\ **Post date:** [September 20, 2025, 12:09pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/109 "2025-09-20T12:09:00Z")
Hi Ben, I also gave 1.3 and 1.3.1. a try ☹ some things now work, not all … The road I took : I tried Publishing, Publish All, nuked all content, Published All again, etc. The error I am getting at that point : “Failed to load resource: the server responded with a status of 400 ()”. [https://www.vps13.org/rw/elements/com.realmac.corepack/api/email](https://www.vps13.org/rw/elements/com.realmac.corepack/api/email)" So reading through some of the messages in this forum I revisited the form settings, played around with Encryption None/TLS/SSL, change the port, … Nuked again, Publish All, … now the form Says “Your mail has been send” YEAH ! The browser console says : [Log] {response: Response} (contact, line 667), 200, OK, … The log in …/VPS13/rw/elements/com.realmac.corepack/api/logs/form\_rw79375A3D\_66C7\_4DB0\_9054\_E6DB9103468D-2025-09-20.log reads : ```auto [2025-09-20T12:47:35.378907+01:00] form_config.INFO: Processing email form submission {"config_path":"../../../../contact/./backend/rw79375A3D_66C7_4DB0_9054_E6DB9103468D/config.php","fields":["FirstName","LastName","EmailAddress","TheMessage","ContactMe","_metadata"],"attachments_count":0,"metadata":{"ip":"2a09:bac2:2961:1b4b::2b8:5c","user_agent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.6 Safari/605.1.15","timestamp":"2025-09-20T12:47:35+01:00"}} [] [2025-09-20T12:47:35.378998+01:00] form_config.DEBUG: Preparing to send email {"config_path":"../../../../contact/./backend/rw79375A3D_66C7_4DB0_9054_E6DB9103468D/config.php","to":"info@vps13.org","subject":"VPS13-Contact","attachments_count":0} [] [2025-09-20T12:47:35.383285+01:00] form_config.DEBUG: EmailService: PHPMailer ready to send {"recipients":[["info@vps13.org",""]],"subject":"VPS13-Contact","from":"info@vps13.org","attachments_count":0} [] [2025-09-20T12:47:35.469810+01:00] form_config.DEBUG: EmailService: PHPMailer send success {"to":"info@vps13.org","subject":"VPS13-Contact","message_id":"<1ThoSovLYZhIqzZXDVIaLlsqGfxGwguC2FzHj4sJI@vps13.org>"} [] [2025-09-20T12:47:35.469901+01:00] form_config.INFO: Email sent successfully {"config_path":"../../../../contact/./backend/rw79375A3D_66C7_4DB0_9054_E6DB9103468D/config.php","to":"info@vps13.org","subject":"VPS13-Contact","attachments_count":0} [] [2025-09-20T12:47:35.469932+01:00] form_config.INFO: Email sending attempt {"config_path":"../../../../contact/./backend/rw79375A3D_66C7_4DB0_9054_E6DB9103468D/config.php","success":true,"to":"info@vps13.org","subject":"VPS13-Contact","form_data_fields":["FirstName","LastName","EmailAddress","TheMessage","ContactMe","_metadata"]} [] [2025-09-20T12:47:35.469953+01:00] form_config.INFO: Email form submission completed successfully {"config_path":"../../../../contact/./backend/rw79375A3D_66C7_4DB0_9054_E6DB9103468D/config.php","email_sent":true} [] ``` Now **sent: true** that is a mighty hopeful thing, right? **to** looks good, **recipients** look good too, … **Email sent successfully** … However … no email shows up in the email inbox ☹ Anybody with more (IONOS) experience then I have know where to look for email/SMTP/IMAP logs, etc. 🤞🏻 🙏🏻 ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [September 20, 2025, 12:16pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/110 "2025-09-20T12:16:27Z")
Hey @Bart-Jan, At least we’re making progress, hang in there, I’m sure we’ll all get to the bottom of it! So, It now sounds like it’s a server side issue… Have you contacted IONOS again? Might also be worth giving ChatGPT your findings and see what he says, it might just point you in the right direction… Let me know how you get on! ---
**Author:** ![bobsimoneau](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bobsimoneau/32/31608_2.png) [@bobsimoneau](https://forums.realmacsoftware.com/u/bobsimoneau)\ **Post date:** [September 20, 2025, 1:22pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/111 "2025-09-20T13:22:14Z")
If you are using a subdomain for testing, ensure you have a SSL Starter Wildcard. I could not get mail form the contact form with just SSL Starter. There were so many things we were trying at the time I can not be 100% sure that helped with the cure. However now the Elements contact form works for me as does the mail on a upload form the ChatGPT helped me create [test-n1et.com](http://test-n1et.com). ---
**Author:** ![bobsimoneau](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bobsimoneau/32/31608_2.png) [@bobsimoneau](https://forums.realmacsoftware.com/u/bobsimoneau)\ **Post date:** [September 20, 2025, 1:25pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/112 "2025-09-20T13:25:59Z")
I forgot, prior to me getting IONOS elements form to work, I had it working on MAMP Pro server on my Mac. However all the emails were going to spam. I had to add my email to the allowed whitelist on my IONOS account. ---
**Author:** ![Bart-Jan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bart-jan/32/5719_2.png) [@Bart-Jan](https://forums.realmacsoftware.com/u/Bart-Jan)\ **Post date:** [September 21, 2025, 12:29pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/113 "2025-09-21T12:29:49Z")
Hi Robert, thanks for tip. Not using subdomain, on my first tests with Elements, all directly on [vps13.org](http://vps13.org). ---
**Author:** ![Bart-Jan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bart-jan/32/5719_2.png) [@Bart-Jan](https://forums.realmacsoftware.com/u/Bart-Jan)\ **Post date:** [September 21, 2025, 1:00pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/114 "2025-09-21T13:00:17Z")
YEAH ! That’s was it. My first “Form-eMail” arrived in the inbox 🙂 Thanks for the tip @bobsimoneau ! Thanks for all others who had helpful tips AND in particular thanks for all the work done on the Elements developer(s) side 🙂 😊 If you are using IONOS as your hosting solution : Elements 1.3.x Forms come highly recommended ! ---
**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\ **Post date:** [September 22, 2025, 6:32am UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/115 "2025-09-22T06:32:34Z")
Super happy to hear you managed to get the form working on your server 🙂 ---
**Author:** ![Bart-Jan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bart-jan/32/5719_2.png) [@Bart-Jan](https://forums.realmacsoftware.com/u/Bart-Jan)\ **Post date:** [September 22, 2025, 9:32am UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/116 "2025-09-22T09:32:11Z")
Same here, thanks for your continuous engagement and efforts ! v1.3 was the step I needed I think. Thanks again 🙂 😊 ---
**Author:** ![Gianluca73](https://avatars.discourse-cdn.com/v4/letter/g/f17d59/32.png) [@Gianluca73](https://forums.realmacsoftware.com/u/Gianluca73)\ **Post date:** [December 19, 2025, 8:56am UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/117 "2025-12-19T08:56:41Z")
Latest in line here, but… I have to configure a contact form and it worked very early in classic (I don’t even think I had to set smtp there) and I can’t make it work in elements. I’m using a google workspace account to send email, so I’m using the actual mail as user and the Password app (specifically generated for rapidweaver) in the password field. The smtp is [smtp.gmail.com](http://smtp.gmail.com) and I have tried any authentication method: none, TLS with port 587 or 465, SSL with port 465 or 587. The “from mail” in settings is the same mail I also used in the username field. the “to mail” is the mail where I want to receive emails. The php on the server where my site is hosted is set to version8.4 and Api confirms that it’s ok. Still the form keeps returning a failure message when I click “Submit”. What am I doing wrong? ---
**Author:** ![Legand\_Heroes](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/legand_heroes/32/33148_2.png) [@Legand\_Heroes](https://forums.realmacsoftware.com/u/Legand_Heroes)\ **Post date:** [January 2, 2026, 6:12pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/119 "2026-01-02T18:12:35Z")
> [@bobsimoneau](#): > > I have just started converting my site from classic to elements, and have not spent hours and hours trying to get e-mail sent from my contact form. I used the Contact us template. On the Classic foundry site, it appears all I set was my address and IONOS (1and1) was happy, Is there a video or other guidence that can help? > [@bobsimoneau](#): > > Several more days of trying to get the contact form e-mail to work with IONOS. I even installed a PHP 8.4 server on my windows machine to help troubleshoot. Here is what I got so far. > > If I take the form and preview in browser on the mac, I can use Port 465 with SSL or Port 587 with TLS and the e-mail WILL BE sent and received fine. > > If I publish to a local file, and then move it to the Windows 11 PHP server machine, it is the same result, it WORKS on either port. > > If I publish to the subdomain I created for test, it WILL NOT send. > > I thought there may be a problem using e-mail on the IONOS system subdomains, so I took my running Rapidweaver Classic project and put that on the test subdomain from happymod[](https://bit.ly/417fKqs)appstore, and e-mail was successfully sent and received. Of course the Classic contact form only appears to have a single setting which is my email address, so I do not know what else it set. > > I spoke with IONOS tech suport this morning and knew I was had from the start, when he told me my account only supported WordPress. I have not had or used Wordpress for the entire 15 years I’ve had this account. He claims there are no logs he can view to help. > > Any help or suggestions are welcome > [@MichaelDroste](#): > > Didn’t know it had to be set to php!!! > All of mine are html and are working - 20 forms or so on [DreamHost.com](http://DreamHost.com) > [@sbchasin](#): > > Is PHP active and running on the IONOS test site you are using, and is PHP the required version?? I think 8.3x version is enough, what do you think? ---
**Author:** ![bobsimoneau](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/bobsimoneau/32/31608_2.png) [@bobsimoneau](https://forums.realmacsoftware.com/u/bobsimoneau)\ **Post date:** [January 2, 2026, 6:42pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/120 "2026-01-02T18:42:20Z")
This was fixed by an update to Elements months ago. Bob N1ET 401-374-1379 ---
**Author:** ![gregs](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/gregs/32/34894_2.png) [@gregs](https://forums.realmacsoftware.com/u/gregs)\ **Post date:** [May 13, 2026, 7:05pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/121 "2026-05-13T19:05:01Z")
After several frustrating days of troubleshooting, I’m still having trouble getting the contact form to work using the North Eleven project as a starting point for my site. I used the Elements Form documentation ( [Form | RapidWeaver Elements Docs](https://docs.realmacsoftware.com/elements-docs/elements/components/form#php-server-check) ) to set up my Siteground email settings. I have gone through the checklist process, including updating the server to PHP 8.4, and appending the Contact page with index.php; however, when running the server check, the page simply shows a green horizontal bar with no text. ![Screenshot 2026-05-13 at 11.53.19 AM](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/9/f/9f08440693a7d9f1000da510836d91adb8da52ac.png) When sending a test submission, I get the form’s set text error message. The Siteground’s rw/elements/com.realmac.corepack does not show a log or email folder. Any assistance here would be greatly appreciated. ---
**Author:** ![iMac](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/imac/32/110_2.png) [@iMac](https://forums.realmacsoftware.com/u/iMac)\ **Post date:** [May 13, 2026, 8:05pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/122 "2026-05-13T20:05:47Z")
Did you deleted the .html on the server? ---
**Author:** ![gregs](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/gregs/32/34894_2.png) [@gregs](https://forums.realmacsoftware.com/u/gregs)\ **Post date:** [May 13, 2026, 9:05pm UTC](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178/123 "2026-05-13T21:05:41Z")
This is the folder structure of the server. I deleted the old contact index.html folder. ![Screenshot 2026-05-13 at 2.01.24 PM](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/0/8/0809fd393dbffe38d2baffd90db271d775f83398.png) [Previous page](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178.md?page=5) [Next page](https://forums.realmacsoftware.com/t/contact-form-e-mail/50178.md?page=7)