# Contact Form error - what is JSON? & how to fix? **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [February 22, 2019, 8:26pm UTC](https://forums.realmacsoftware.com/t/contact-form-error-what-is-json-how-to-fix/25401 "2019-02-22T20:26:36Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![PWP](https://avatars.discourse-cdn.com/v4/letter/p/b4bc9f/32.png) [@PWP](https://forums.realmacsoftware.com/u/PWP)\ **Post date:** [February 22, 2019, 8:26pm UTC](https://forums.realmacsoftware.com/t/contact-form-error-what-is-json-how-to-fix/25401/1 "2019-02-22T20:26:36Z")
Hi! I lurk on this forum & have learned a lot since my 1st site created about 2008 - RW3 perhaps? I’m on Mojave RW Version 8.1 (20541b) Foundation, stacks, a few plug-ins. Using FORMLOOM 4 for contacts. In simulate mode - there are no errors, but online, I get a JSON error when the form is submitted (also not redirected to home page) I do not think it is a Formloom issue as I have tried every methodical configuration/option there is with the plug-in and nothing changes online. Yes, purged cache, etc… Problem is that “Submit ONCE” is ignored, one fellow did 13 tries!!! (I got all the e-mails!) I’ve scoured the .php file but do not find where this error is coming from. Any ideas what is wrong & how to fix it? Thanks for helping Host is MACDOCK Site is: https://diamondgunsmithing.com/Contact.php SCREENSHOTS: ![42%20PM](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/4/406186b9bb5f9240592280793fb9eac5432c3dec.png) ![13%20PM](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/1/14c240f282bc11c7755c6e8a20027aea1e1004b6.png) ---
**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\ **Post date:** [February 22, 2019, 9:05pm UTC](https://forums.realmacsoftware.com/t/contact-form-error-what-is-json-how-to-fix/25401/2 "2019-02-22T21:05:37Z")
> [@PWP](#): > > RW Version 8.1 (20541b) You appear to be running a beta version of RW The latest version is:Version 8.1.5 (20654) Also what version of Foomloom 4 are you running? Make sure its current. I’m also seeing a 500 (Internal Server Error) on pinned\_tab\_icon.png, although I don’t think that’s the problem your having. ---
**Author:** ![PWP](https://avatars.discourse-cdn.com/v4/letter/p/b4bc9f/32.png) [@PWP](https://forums.realmacsoftware.com/u/PWP)\ **Post date:** [February 22, 2019, 11:07pm UTC](https://forums.realmacsoftware.com/t/contact-form-error-what-is-json-how-to-fix/25401/3 "2019-02-22T23:07:10Z")
I upgraded to 8.1.5 but no change. This has been going on thru several beta versions. FL4 is not outdated. Thanks! ---
**Author:** ![yabdab](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/yabdab/32/26154_2.png) [@yabdab](https://forums.realmacsoftware.com/u/yabdab)\ **Post date:** [February 24, 2019, 11:35am UTC](https://forums.realmacsoftware.com/t/contact-form-error-what-is-json-how-to-fix/25401/4 "2019-02-24T11:35:24Z")
@PWP Have you sent in a support ticket to either Yabdab or Macdock or both yet? The fastest and preferred way to get support is to contact the developer / host directly. ---
**Author:** ![yabdab](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/yabdab/32/26154_2.png) [@yabdab](https://forums.realmacsoftware.com/u/yabdab)\ **Post date:** [February 24, 2019, 11:40am UTC](https://forums.realmacsoftware.com/t/contact-form-error-what-is-json-how-to-fix/25401/5 "2019-02-24T11:40:40Z")
@PWP Please get the latest beta, I think that will fix your issue. [https://www.yabdab.com/beta](https://www.yabdab.com/beta) ---
**Author:** ![PWP](https://avatars.discourse-cdn.com/v4/letter/p/b4bc9f/32.png) [@PWP](https://forums.realmacsoftware.com/u/PWP)\ **Post date:** [February 24, 2019, 5:39pm UTC](https://forums.realmacsoftware.com/t/contact-form-error-what-is-json-how-to-fix/25401/6 "2019-02-24T17:39:12Z")
I have done the beta install. All good!! ((I did not contact anyone because I thought it was my dumb mistake, not the software)) Thanks for the prompt response & dedication to customers. ---
**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\ **Post date:** [March 27, 2019, 3:39am UTC](https://forums.realmacsoftware.com/t/contact-form-error-what-is-json-how-to-fix/25401/7 "2019-03-27T03:39:20Z")
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