# Contact Form fails to work

**URL:** <https://forums.realmacsoftware.com/t/contact-form-fails-to-work/2268>\
**Category:** RapidWeaver Classic\
**Created:** [September 6, 2015, 9:11pm UTC](https://forums.realmacsoftware.com/t/contact-form-fails-to-work/2268 "2015-09-06T21:11:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![PhilipM](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@PhilipM](https://forums.realmacsoftware.com/u/PhilipM)\
**Post date:** [September 6, 2015, 9:11pm UTC](https://forums.realmacsoftware.com/t/contact-form-fails-to-work/2268/1 "2015-09-06T21:11:00Z")

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Dear All

I’ve been battling with this problem for some time and it has me beat. I hope someone can shed some light onto a solution.

I’m using Rapidweaver Version 5.3.2 on a MacBook Pro.  
Hosting with: [one.com](http://one.com)

I’ve successfully designed and published a website including the Rapidweaver Contact Form. When someone completes the form correctly and hits the submit button, the email is never received and they are given this response:

_I’m sorry, there seems to have been an error trying to send your email. Please try again._

I’m at a total loss at to what to do. Any experts out there have any answers or ideas?

Thank you in advance.  
Regards  
Phil

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**Author:** ![peterdanckwerts](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/peterdanckwerts/32/22443_2.png) [@peterdanckwerts](https://forums.realmacsoftware.com/u/peterdanckwerts)\
**Post date:** [September 7, 2015, 12:28pm UTC](https://forums.realmacsoftware.com/t/contact-form-fails-to-work/2268/2 "2015-09-07T12:28:46Z")

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I’m afraid that the simple answer is that you must have entered something incorrectly.

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**Author:** ![RWtuts](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rwtuts/32/798_2.png) [@RWtuts](https://forums.realmacsoftware.com/u/RWtuts)\
**Post date:** [September 7, 2015, 2:12pm UTC](https://forums.realmacsoftware.com/t/contact-form-fails-to-work/2268/3 "2015-09-07T14:12:21Z")

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Take a second look at the configuration of the form, you may have missed an @ or something similar in the E-Mail you have specified.

Another option would be FormLoom, it’s an awesome plugin dedicated for contact forms - it’s easier and faster to setup in my opinion. There’s a free trial available too, simply google it.

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**Author:** ![Oscar](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/oscar/32/80_2.png) [@Oscar](https://forums.realmacsoftware.com/u/Oscar)\
**Post date:** [September 7, 2015, 2:59pm UTC](https://forums.realmacsoftware.com/t/contact-form-fails-to-work/2268/4 "2015-09-07T14:59:46Z")

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@PhilipM  
Perhaps this!  
This is a known issue with some hosters.  
Not all hosters can properly process the RW contact form plugin.  
Some hosters, there is no reaction, in others there is a misrepresentation of the mail form.  
Try it with FormLoom, how RWtuts already wrote.

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**Author:** ![PhilipM](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@PhilipM](https://forums.realmacsoftware.com/u/PhilipM)\
**Post date:** [September 7, 2015, 8:13pm UTC](https://forums.realmacsoftware.com/t/contact-form-fails-to-work/2268/5 "2015-09-07T20:13:43Z")

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Thanks for all of your suggestions.

I have double checked the email address and details entered in the settings and all appears to be correct. My Host says they support LAMP so I guess it should work.

I am unsure if the following need to be selected although I have tried and it’s made no difference:  
_Send email using your email address_  
_Define email address in PHP mail script_

I will give the free trial of Formloom a go as suggested. Thanks again.