# Contact Form not working

**URL:** <https://forums.realmacsoftware.com/t/contact-form-not-working/26673>\
**Category:** RapidWeaver Classic\
**Created:** [May 6, 2019, 9:14am UTC](https://forums.realmacsoftware.com/t/contact-form-not-working/26673 "2019-05-06T09:14:21Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![stathisaska](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/stathisaska/32/23301_2.png) [@stathisaska](https://forums.realmacsoftware.com/u/stathisaska)\
**Post date:** [May 6, 2019, 9:14am UTC](https://forums.realmacsoftware.com/t/contact-form-not-working/26673/1 "2019-05-06T09:14:21Z")

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Hello,

I have created a website using RapidWeaver and my problem is that the contact form doesn’t work.

The e-mail is hosted in Office 365, the server is Linux and allows to send from another e-mail, I have checked the box “Send from my e-mail”. The e-mail though is from the same domain as the website

What am I missing ?

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**Author:** ![JohnJ](https://avatars.discourse-cdn.com/v4/letter/j/c0e974/32.png) [@JohnJ](https://forums.realmacsoftware.com/u/JohnJ)\
**Post date:** [May 6, 2019, 3:16pm UTC](https://forums.realmacsoftware.com/t/contact-form-not-working/26673/2 "2019-05-06T15:16:21Z")

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Include a link so be people can help you.

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**Author:** ![stathisaska](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/stathisaska/32/23301_2.png) [@stathisaska](https://forums.realmacsoftware.com/u/stathisaska)\
**Post date:** [May 6, 2019, 3:42pm UTC](https://forums.realmacsoftware.com/t/contact-form-not-working/26673/3 "2019-05-06T15:42:47Z")

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Hello JohnJ, thank you for participating in my problem.

[This](http://pineapple.com.gr/contact-form) is my the contact form I am trying to make it work.

Thanks

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**Author:** ![stathisaska](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/stathisaska/32/23301_2.png) [@stathisaska](https://forums.realmacsoftware.com/u/stathisaska)\
**Post date:** [May 7, 2019, 8:10am UTC](https://forums.realmacsoftware.com/t/contact-form-not-working/26673/4 "2019-05-07T08:10:01Z")

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An update guys, after spending some time with my host provider and office 365 (hosts my e-mail) I was in a dead end because one service blamed another.

So I dug into Plesk documentation and found out that in order to send an e-mail to an e-mail hosted in external provider I needed to do the following:

1. Check the checkbox in RW contact form settings “Send mail using your email address”
2. Clear all email settings in hosting Plesk
3. Add MX record in Plesk pointing to your e-mail provider (in my case office)

Last but not least don’t forget that the e-mail will most likely go to your junk folder.

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**Author:** ![JohnJ](https://avatars.discourse-cdn.com/v4/letter/j/c0e974/32.png) [@JohnJ](https://forums.realmacsoftware.com/u/JohnJ)\
**Post date:** [May 7, 2019, 2:05pm UTC](https://forums.realmacsoftware.com/t/contact-form-not-working/26673/5 "2019-05-07T14:05:00Z")

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Great work! Thank you for sharing the fix with everyone… Nothing like fixing a problem yourself… very satisfying.

Remember to test your email periodically. I have had my contact form quit working on a few occasions. It happens when your host makes changes to the server. I don’t get many emails…

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**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [June 7, 2019, 12:05am UTC](https://forums.realmacsoftware.com/t/contact-form-not-working/26673/6 "2019-06-07T00:05:06Z")

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