# Contact form on Ionos server **URL:** \ **Category:** Elements\ **Created:** [July 22, 2026, 10:35am UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086 "2026-07-22T10:35:11Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![tonywilks](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@tonywilks](https://forums.realmacsoftware.com/u/tonywilks)\ **Post date:** [July 22, 2026, 10:35am UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/1 "2026-07-22T10:35:11Z")
Hi, I switched to elements from rapid weaver and finished re-making my websites a couple of months ago. Everything was working perfectly and now my contact forms seem to have stopped working. I’m not sure how recently this happened. Have there been any changes in updates that might have caused this? I’m hosted with Ionos. Thanks for any help ---
**Author:** ![PMUK](https://avatars.discourse-cdn.com/v4/letter/p/7993a0/32.png) [@PMUK](https://forums.realmacsoftware.com/u/PMUK)\ **Post date:** [July 22, 2026, 1:23pm UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/2 "2026-07-22T13:23:57Z")
@differentdan is your expert ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 22, 2026, 2:38pm UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/3 "2026-07-22T14:38:32Z")
![Cute Cat Says Bye Bye](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/5/7/574d2eb82dfabac40a722f841131c830d4623530.gif) ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 22, 2026, 2:39pm UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/4 "2026-07-22T14:39:11Z")
Hi @tonywilks Can you post a link to your contact page so we can take a look? ---
**Author:** ![PMUK](https://avatars.discourse-cdn.com/v4/letter/p/7993a0/32.png) [@PMUK](https://forums.realmacsoftware.com/u/PMUK)\ **Post date:** [July 22, 2026, 4:43pm UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/5 "2026-07-22T16:43:29Z")
OH NO what a catastrophe! You going for a cat nap - must be warm there! or where you just pawsing for thought? 🙂 Take care my expert! ---
**Author:** ![tonywilks](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@tonywilks](https://forums.realmacsoftware.com/u/tonywilks)\ **Post date:** [July 22, 2026, 5:14pm UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/6 "2026-07-22T17:14:18Z")
Here’s the page. Thanks for taking a look!!! > **[Tony Wilkinson Photography](https://tonywilkinsonphotography.com/contact/)** > > Contact Wedding photographer in Malaga, Andalucia. I’ve used the same configuration on about 6 pages over different websites and all were working recently 🤷🏼‍♂️ ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 22, 2026, 5:41pm UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/7 "2026-07-22T17:41:19Z")
Might be misconfigured, or perhaps an issue with IONOS. ```auto "success": false, "error": "Failed to send email", "timestamp": "2026-07-22T19:37:15+02:00" ``` Can you send your project file to me via DM so I can take a look? You can send it via [Elements Cloud](https://docs.realmacsoftware.com/elements-docs/getting-started/elements-cloud). ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 22, 2026, 6:07pm UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/8 "2026-07-22T18:07:47Z")
Hey @tonywilks Thanks for sending the project file over. I’ve replied to your DM, please have a look and let me know if you have any troubles getting that corrected. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 22, 2026, 7:56pm UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/9 "2026-07-22T19:56:58Z")
Problem was solved, the SMTP settings needed correcting, and a duplicate form component on the page needed cleaning up. All seems to be good now. 🙂 ---
**Author:** ![PMUK](https://avatars.discourse-cdn.com/v4/letter/p/7993a0/32.png) [@PMUK](https://forums.realmacsoftware.com/u/PMUK)\ **Post date:** [July 22, 2026, 9:17pm UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/10 "2026-07-22T21:17:53Z")
See I told you you were the expert! 🙂 ---
**Author:** ![tonywilks](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@tonywilks](https://forums.realmacsoftware.com/u/tonywilks)\ **Post date:** [July 23, 2026, 7:37am UTC](https://forums.realmacsoftware.com/t/contact-form-on-ionos-server/57086/11 "2026-07-23T07:37:34Z")
Thanks so much for your help Dan. Very much appreciated!