# Contact Form **URL:** \ **Category:** Elements\ **Created:** [July 21, 2025, 10:07am UTC](https://forums.realmacsoftware.com/t/contact-form/49027 "2025-07-21T10:07:15Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 23, 2025, 8:01pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/21 "2025-07-23T20:01:49Z")
Ok, then PHPMailer is complaining about the certificates not matching. Try using an email account you’ve set up on your Chillidog hosting account, not your Apple mail account. Enter your Chillidog SMTP server details in the form, publish, and test again. Let us know what happens, and if you need to send those logs again you can send a private DM to me here or you can send them to [support@realmacsoftware.com](mailto:support@realmacsoftware.com) so I can take a look. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 23, 2025, 8:07pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/22 "2025-07-23T20:07:26Z")
> [@Ulrich](#): > > Please post you logfile from `/rw/elements/com.realmac.corepack/api/logs` this could help. > > If there ist no `logs` directory, then it won’t work. Create it. Ok, can you log into your web hosting panel \>\> File Manager and find the log file per the above post? If the logs folder doesn’t exist, create the folder and then try sending the form again on your website so it will generate a log file. Send those logs files to me in a private DM here or you can send them to [support@realmacsoftware.com](mailto:support@realmacsoftware.com) so I can take a look. ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 23, 2025, 8:15pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/23 "2025-07-23T20:15:19Z")
did all that and theres nothing in the logs folder I created Hang on ill try again I altered something nope big fat zip ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 23, 2025, 8:26pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/24 "2025-07-23T20:26:14Z")
The api check isn’t returning a successful message on your contact page. Perhaps not everything is getting uploaded/published from Elements to your web hosting account. Just guessing though. Here’s some details I found for your web host about the SMTP settings you should be using [https://help.one.com/hc/en-us/articles/115005594345-Can-I-send-emails-from-my-website](https://help.one.com/hc/en-us/articles/115005594345-Can-I-send-emails-from-my-website) Still available for a Zoom call if you want to go that route. ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [July 23, 2025, 8:31pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/25 "2025-07-23T20:31:03Z")
I don’t have a chilldog email account! ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 23, 2025, 8:32pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/26 "2025-07-23T20:32:10Z")
Sooo, create one. It’s free. 🙂 ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 23, 2025, 8:45pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/27 "2025-07-23T20:45:37Z")
ny host settings were just fine till you had an update…the only thing is I didnt spot it when it happened…and guess what…they still work if I use RW Classic!!! ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 23, 2025, 8:46pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/28 "2025-07-23T20:46:17Z")
[ ben ](https://forums.realmacsoftware.com/u/ben)Developer, Realmac Software [2d](https://forums.realmacsoftware.com/t/contact-form/49027/3?u=godber) Yes, there is currently an issue with the Form component, it’s not a hosting issue. We are working on a fix for the Form component as I type. We hope to have an update that fixes the form this week. Apologies for the inconvenience! ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 23, 2025, 8:52pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/29 "2025-07-23T20:52:40Z")
Yep I believe he pushed out those updates in 1.0.9 today as mentioned in this post [Elements 1.0.9 (23745 )](https://forums.realmacsoftware.com/t/elements-1-0-9-23745/49097) > [@Godber](#): > > they still work if I use RW Classic!!! Hmm, how about creating a test email account in your [one.com](http://one.com) hosting panel, and sending me your project file and those test email account details so I can test the form on my server? 🙂 ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [July 23, 2025, 8:54pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/30 "2025-07-23T20:54:11Z")
So I created a chillidog email account and it still didn’t work… ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 23, 2025, 8:54pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/31 "2025-07-23T20:54:42Z")
Send me them log files 🙂 ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [July 23, 2025, 9:22pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/32 "2025-07-23T21:22:35Z")
Hi attached log files. Dave (Attachment app.log is missing) (Attachment form\_rw8F18D216\_58B2\_4904\_A05B\_251F1ACEC969-2025-07-23.log is missing) ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [July 23, 2025, 9:25pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/33 "2025-07-23T21:25:44Z")
How am I supposed to do this! I tried via the forum and it denied the upload, I tried via direct email and that denied me to, how exactly do I send the log files to you? ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [July 23, 2025, 9:28pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/34 "2025-07-23T21:28:44Z")
email it over to [support@realmacsoftware.com](mailto:support@realmacsoftware.com) 🙂 ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 23, 2025, 9:37pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/35 "2025-07-23T21:37:36Z")
how about me giving up…im done… ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [July 23, 2025, 9:41pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/36 "2025-07-23T21:41:39Z")
Hang in there, me and @ben are going to dig into the form a little more tomorrow, but it seems most people have managed to figure it out, it’s often just a config issue… Can you email @differentdan with your email account details, he’s a whizz at email and server side issues 👌 Send it to [support@realmacsoftware.com](mailto:support@realmacsoftware.com) Oh, and it might be an idea to include an Elements cloud link to your project in the email too 👍 ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 23, 2025, 10:22pm UTC](https://forums.realmacsoftware.com/t/contact-form/49027/37 "2025-07-23T22:22:33Z")
looked at this and the one they recommend was…whoosh that was the sound of php and coding going over my head!!! when I add an email account the smtp has always been [send.one.com](http://send.one.com) and was here in my first forms that worked. this info says [mailout.one.com](http://mailout.one.com). never used that before but didnt make a blind bit of difference. now im really giving up…I will delete the form and leave a button that will email me via their on email program. ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [July 24, 2025, 6:02am UTC](https://forums.realmacsoftware.com/t/contact-form/49027/38 "2025-07-24T06:02:37Z")
Hi I don’t use ‘one’ I have tried gmail, apple mail and the latest is Chillidoghosting mail. None of these work. Dave ---
**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\ **Post date:** [July 24, 2025, 6:32am UTC](https://forums.realmacsoftware.com/t/contact-form/49027/39 "2025-07-24T06:32:00Z")
Hi, in general you will have to use the SMTP settings from the Hosting provider. Due to security reasons and SPAM protection, most Hosting providers do not allow to use any other Mail provider in Forms other than their own. ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [July 24, 2025, 6:48am UTC](https://forums.realmacsoftware.com/t/contact-form/49027/40 "2025-07-24T06:48:07Z")
Rapidweaver classic never had this issue! Anyhow my site is hosted by chillidog as well as my email. [Previous page](https://forums.realmacsoftware.com/t/contact-form/49027.md?page=1) [Next page](https://forums.realmacsoftware.com/t/contact-form/49027.md?page=3)