# Continuing FTP hell (Solved w 8.1.7!)

**URL:** <https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116>\
**Category:** RapidWeaver Classic\
**Created:** [February 8, 2019, 3:12pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116 "2019-02-08T15:12:26Z")\
**Posts on this page:** 20\
**Page:** 2

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**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 12, 2019, 9:09am UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/21 "2019-02-12T09:09:18Z")

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Yes, it’s an odd one. I’ve sent logs, and had followed some instructions to reset local permissions, but no joy. I’ve resent new logs, and keeping my fingers crossed.

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**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\
**Post date:** [February 12, 2019, 9:33am UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/22 "2019-02-12T09:33:51Z")

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Try removing the `/` from the beginning of your publishing path and see if that makes a difference

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<div class="post-metadata">

**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 12, 2019, 10:07am UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/23 "2019-02-12T10:07:14Z")

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No difference, sadly.

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**Author:** ![JonSnell](https://avatars.discourse-cdn.com/v4/letter/j/71e660/32.png) [@JonSnell](https://forums.realmacsoftware.com/u/JonSnell)\
**Post date:** [February 13, 2019, 8:56am UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/24 "2019-02-13T08:56:12Z")

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I would check to see if there is enough free space on your site to upload your updates to your site. I had a similar experience to find I only had 654Mb of space free and my new site upload was 671Mb in size! There was no specifics given and found out by pure accident as I check my site size.

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**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 13, 2019, 9:20am UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/25 "2019-02-13T09:20:04Z")

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Good call, but space is plentiful. It connects, but it won’t accept data, which made me thinks it could be permissions, but they’ve been reset on both server and Mac, and no joy. Such a shame, as crunch time is looming, so I may have to go for another solution.

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<div class="post-metadata">

**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 15, 2019, 9:16am UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/26 "2019-02-15T09:16:12Z")

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The problem has gotten worse; now I can’t publish any projects to my server in Rapidweaver. Other apps work fine. Just Rapidweaver.

Never mind my clients: I think I’d better look for another solution, as I’m losing hours over this!

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<div class="post-metadata">

**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\
**Post date:** [February 15, 2019, 9:35am UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/27 "2019-02-15T09:35:28Z")

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Could you export locally and use an ftp app to upload?

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<div class="post-metadata">

**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 15, 2019, 11:27am UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/28 "2019-02-15T11:27:21Z")

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Yes, that’s what I’m doing as a stop-gap. But it adds another process and other admin/access requirements to what should be a single-point process. With RW selling itself as a one-stop solution, having to resort to a separate FTP client, and a separate file repository for RW exports, is hardly slick.

I _would_ say that a modular FTP system may be useful, enabling a different client/engine to be use should one not work – but if RW is the issue, all or any FTP engine that’s chosen could be affected, so that’s not necessarily a solution.

I read another post that this exact issue happened to another user after the lates update (8.1.4), but this issue started for me on 8.1.3, so it may not be the same problem.

Interestingly, this is only occurring with a specific host (Krystal), but they’ve found nothing amiss.

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<div class="post-metadata">

**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [February 15, 2019, 12:08pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/29 "2019-02-15T12:08:33Z")

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I think without more specific information it’s going to be difficult to get help on the forum.  
Perhaps some screenshots of the publishing settings, a link to the hosting companies help area and a screenshot of the error message your getting when you publish would be a starting point.

You’ve indicated that it’s a single host company, is it a single site? If so what’s different about that site? Does it use a different “plugin” that other sites don’t use?

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<div class="post-metadata">

**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 15, 2019, 1:13pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/30 "2019-02-15T13:13:07Z")

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Yes, you’re right. There are so many variable, but only a few have changed, but to post all these here would be too lengthy. It may well be something on my iMac, so I may try from another Mac (although I’ve tried that previously, without success). I’ve contacted Realmac support again, with a few updates, and the hoster is almost permanently on call! As they can’t find anything at their end, and other apps work, it may have to be chalked-up to ‘one of those things’, sadly.

I can workaround for now (for myself); my clients won’t be so keen to do this, going forward.

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<div class="post-metadata">

**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\
**Post date:** [February 15, 2019, 1:29pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/31 "2019-02-15T13:29:21Z")

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You are not using any software which can influence traffic like LittleSnitch by any chance?

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<div class="post-metadata">

**Author:** ![davidfreels](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/davidfreels/32/5807_2.png) [@davidfreels](https://forums.realmacsoftware.com/u/davidfreels)\
**Post date:** [February 15, 2019, 1:37pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/32 "2019-02-15T13:37:38Z")

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For all those having 8.1 issues, what OS X are you using?

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<div class="post-metadata">

**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [February 15, 2019, 1:38pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/33 "2019-02-15T13:38:00Z")

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At this point everyone trying to help you are throwing out guesses.

1. A screenshot of publishing settings
2. A screenshot of the error message
3. A link to the hosting company

Not that many things to ask for if you want help.

You also indicated above that you produced log files and sent them to Realmac Software Support @Aaron. Did you have a look at them? I know they may look difficult to interpret but perhaps you can post at least a parcel of what they have logged.

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<div class="post-metadata">

**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 15, 2019, 1:43pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/34 "2019-02-15T13:43:55Z")

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I’m on 10.14.3. It was also an issue on 10.14.2.

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<div class="post-metadata">

**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 15, 2019, 1:44pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/35 "2019-02-15T13:44:35Z")

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Nothing specific, but pretty much every web-enabled app will influence traffic in some way, and with a full CC suite too, I’d have no way of telling!

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<div class="post-metadata">

**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 15, 2019, 1:57pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/36 "2019-02-15T13:57:14Z")

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Good advice: here’s what I have.

First, my publishing settings:

 ![01](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/f/f47a0087b91dd19637d75a2a1ae3f8505e2c1716.png)

Second; error message:

Uploading: Screenshot 2019-02-15 at 13.50.25.png…

Third, hosting company is:

> **[UK Web Hosting that’s fair to you & the planet | Krystal Hosting](https://krystal.io/)**
>
> UK based cloud web hosting with NVMe SSD storage, cPanel control panel & unlimited bandwidth, running on 100% renewable energy. Join today.

I’ve read a few of the log files, and there is an error that (I believe) triggered RW Support’s idea that there was a local permission issue:

```
2019-02-15 13:46:00.367 RapidWeaver 8[2491:30101] Starting Project Save
2019-02-15 13:46:00.368 RapidWeaver 8[2491:349237] Saving project file to 'file:///var/folders/z1/w41t0kld17g_ps46ry6t3t1w0000gn/T/com.realmacsoftware.rapidweaver8/TemporaryItems/(A%20Document%20Being%20Saved%20By%20RapidWeaver%208)/%20Drive%20Guide%20Guru%202019.rw8' original contents url 'file:///Users/KevinAtkins/Documents/K@s%20Garage/%20Web/DriveGuide.Guru/%20Drive%20Guide%20Guru%202019.rw8/'
2019-02-15 13:46:00.522 RapidWeaver 8[2491:349237] Error saving sandwich, Error Domain=NSCocoaErrorDomain Code=256 "Item URL disallowed by security policy" UserInfo={NSDebugDescription=Item URL disallowed by security policy}
2019-02-15 13:46:01.552 RapidWeaver 8[2491:30101] Finished Project Save error:(null)
2019-02-15 13:46:01.552 RapidWeaver 8[2491:30101] Continuing Site Publish

```

I’m just discussing a potential SSL issue with my host, so I’ll see if something comes from that.

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<div class="post-metadata">

**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 15, 2019, 2:06pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/37 "2019-02-15T14:06:01Z")

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Missing screenshot:

 ![25](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/f/fffd0dedf4a6803add96b87772b56d5208416ed1.png)

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<div class="post-metadata">

**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [February 15, 2019, 2:22pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/38 "2019-02-15T14:22:53Z")

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Is there any reason you using FTPS? That’s a much more difficult setup than using SFTP and really doesn’t provide any additional advantages.

[From realmac’s kb article on ftp](https://help.realmacsoftware.com/rapidweaver-7/publishing/publishing-to-an-ftp-server)

> **FTPS Connection Settings**  
> When publishing using FTPS, there are several different modes that web hosts can use to authenticate you. As apps cannot reliably detect the necessary FTPS settings when publishing, you may need to try the Use SSL for menu options before you can successfully publish.

I would try

1. changing your publishing to SFTP
2. On the ftp server add a colon `:722` to the end of the server name(that adds the [port number required by the hosting company](https://krystal.co.uk/guides/web-hosting/how-to-upload-files-using-cyberduck-with-ftps-and-sftp)
3. Keep the connection the same
4. Try a test connection first
5. Clear the path and select browse choose the directory (this ensures the proper path with needed `/`'s)
6. Then try a publishing

Server name should look something like

```auto
ares.krystal.co.uk:722

```

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<div class="post-metadata">

**Author:** ![Kevin\_Atkins](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/kevin_atkins/32/14438_2.png) [@Kevin\_Atkins](https://forums.realmacsoftware.com/u/Kevin_Atkins)\
**Post date:** [February 15, 2019, 4:12pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/39 "2019-02-15T16:12:57Z")

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No particular reason: I’ve tried them all in desperation.

The error I get with the above is as follows when testing:

 ![13](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/6/66caa045814aedec6f45a546f5bbcfd4bc38d4ac.png)

… and this, when trying to browse directory:

 ![15](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/0/05f42a33d4518c041a8b7e961a4c3bbdbae06baa.png)

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<div class="post-metadata">

**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [February 15, 2019, 4:33pm UTC](https://forums.realmacsoftware.com/t/continuing-ftp-hell-solved-w-8-1-7/25116/40 "2019-02-15T16:33:46Z")

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Yes,  
You need to get the credentials squared away first. Browse will or anything else won’t work if you can’t do a “test” connect first.

Make sure the login information (user name and password) are correct first. Also make sure the host didn’t suspend your login due to to many failed attempts.

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