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**Category:** Elements\
**Created:** [September 20, 2026, 2:41pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672 "2026-09-20T14:41:36Z")\
**Posts on this page:** 16\
**Page:** 1
**Author:**  [@Jeffinn](https://forums.realmacsoftware.com/u/Jeffinn)\
**Post date:** [September 20, 2026, 2:41pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/1 "2026-09-20T14:41:36Z")
I have some Gumlet video links for each of my products, I made a custom HTML component where I insert the embed code for each video on each product page. Originally these html components showed up with their correct name shown in the app. However today when I opened the app and started editing a page for a new video I noticed that they are now being called “unknown”.
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**Author:**  [@Jeffinn](https://forums.realmacsoftware.com/u/Jeffinn)\
**Post date:** [September 20, 2026, 4:21pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/2 "2026-09-20T16:21:00Z")
I had Claude take a look at it returned the following information:
I found it. On each product page, the container that shows as “Unknown” in Elements holds one node whose `type` is `BDA5B99D-AED7-4A78-8C84-EDE5D2BC3576` — that’s not a built-in component keyword, it’s the ID of a **custom component** you built called **“Gumlet Video.”**
Custom components are referenced by their ID (not a name) in the page data, so this isn’t corruption — the instance is correctly wired to your Gumlet Video component. The “Unknown” label is Elements failing to resolve that ID to its title in the editor UI for some reason (possibly a stale index, or the app not finding the custom component definition at render time for that inspector view), even though the component itself still exists in your project (`listCustomComponents` finds it fine)
Maybe Dan or one of the high level thinkers in Elements can take a look?
Thanks.
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**Author:**  [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [September 20, 2026, 5:03pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/3 "2026-09-20T17:03:51Z")
I’ve seen this happen before, did you try restarting Elements? That usually fixes it.
@colinmac can you create a ticket for @tpbradley to look into?
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**Author:**  [@colinmac](https://forums.realmacsoftware.com/u/colinmac)\
**Post date:** [September 20, 2026, 5:10pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/4 "2026-09-20T17:10:21Z")
Hi Dan, hi Jeff,
I’ve flagged this for Tom to look into. Sounds like the custom component is still wired up correctly and the label is just failing to resolve in the editor. Restarting Elements is a good first try if you have not already.
Will keep an eye out once there is more to share.
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**Author:**  [@Jeffinn](https://forums.realmacsoftware.com/u/Jeffinn)\
**Post date:** [September 20, 2026, 6:31pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/5 "2026-09-20T18:31:04Z")
I logged out of Elements then logged back in and there was no change.
Thanks.
Jeff
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**Author:**  [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [September 20, 2026, 7:48pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/6 "2026-09-20T19:48:37Z")
> [@Jeffinn](#):
>
> I logged out of Elements then logged back in and there was no change.
Just to confirm, you restarted Elements? (not logged in and out of Elements Cloud)
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**Author:**  [@Jeffinn](https://forums.realmacsoftware.com/u/Jeffinn)\
**Post date:** [September 20, 2026, 7:57pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/7 "2026-09-20T19:57:19Z")
That’s correct.
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**Author:**  [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [September 20, 2026, 7:59pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/8 "2026-09-20T19:59:09Z")
Can you share the project via [Elements Cloud](https://docs.realmacsoftware.com/elements-docs/using-elements/elements-cloud) so we can take a look?
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**Author:**  [@thominator](https://forums.realmacsoftware.com/u/thominator)\
**Post date:** [September 20, 2026, 8:11pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/9 "2026-09-20T20:11:49Z")
Just to note I’ve seen this one, too. And restarting Elements didn’t help.
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**Author:**  [@Jeffinn](https://forums.realmacsoftware.com/u/Jeffinn)\
**Post date:** [September 20, 2026, 8:24pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/10 "2026-09-20T20:24:29Z")
I uploaded. it to the cloud. Do you need me to do anything else?
Thanks.
Jeff
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**Author:**  [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [September 21, 2026, 10:35am UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/11 "2026-09-21T10:35:46Z")
Yes, sorry I’ll need the link, can you post it here, or send it to [forumsupport@realmacsoftware.com](mailto:forumsupport@realmacsoftware.com) and I’ll take a look!
Oh, and do include a link to this thread so I know what it’s regarding 🙂
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**Author:**  [@Jeffinn](https://forums.realmacsoftware.com/u/Jeffinn)\
**Post date:** [September 21, 2026, 1:00pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/12 "2026-09-21T13:00:44Z")
Thanks.
The require links have been sent to your support email.
Jeff
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**Author:**  [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [September 21, 2026, 1:32pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/13 "2026-09-21T13:32:10Z")
Thanks, we’re looking into it now!
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**Author:**  [@Jeffinn](https://forums.realmacsoftware.com/u/Jeffinn)\
**Post date:** [September 23, 2026, 1:52pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/14 "2026-09-23T13:52:32Z")
Were you able to figure out why this happening?
Thanks
Jeff
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**Author:**  [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [September 23, 2026, 2:45pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/15 "2026-09-23T14:45:14Z")
We hope to have a fix out for this in the next release!
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**Author:**  [@Jeffinn](https://forums.realmacsoftware.com/u/Jeffinn)\
**Post date:** [September 23, 2026, 2:46pm UTC](https://forums.realmacsoftware.com/t/custom-html-component-lost-its-name/57672/16 "2026-09-23T14:46:28Z")
Thanks, Much appreciated!
Jeff