# Doobox developer not responding

**URL:** <https://forums.realmacsoftware.com/t/doobox-developer-not-responding/30024>\
**Category:** RapidWeaver Classic\
**Created:** [December 3, 2019, 5:17pm UTC](https://forums.realmacsoftware.com/t/doobox-developer-not-responding/30024 "2019-12-03T17:17:41Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![nemens](https://avatars.discourse-cdn.com/v4/letter/n/3be4f8/32.png) [@nemens](https://forums.realmacsoftware.com/u/nemens)\
**Post date:** [December 3, 2019, 5:17pm UTC](https://forums.realmacsoftware.com/t/doobox-developer-not-responding/30024/1 "2019-12-03T17:17:42Z")

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Hi there, I can’t seem to get the Doobox developer to respond to my emails regarding past downloads. I pretty much purchased most if not almost all of his stacks, but wanted to download them again since I was silly enough to rename them - and that prevents them from being updated.

I have all the receipts, but somehow my past few requests go unanswered.

Have you guys had any luck in contacting the developer?

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**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [December 3, 2019, 5:24pm UTC](https://forums.realmacsoftware.com/t/doobox-developer-not-responding/30024/2 "2019-12-03T17:24:50Z")

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I got a sale email from him.  
We can try and tag him here : @Doobox

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**Author:** ![zr1bill](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/zr1bill/32/434_2.png) [@zr1bill](https://forums.realmacsoftware.com/u/zr1bill)\
**Post date:** [December 3, 2019, 6:09pm UTC](https://forums.realmacsoftware.com/t/doobox-developer-not-responding/30024/3 "2019-12-03T18:09:24Z")

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Hi, I just got an an almost instant reply. I asked about ImagePlus stack. Seems it’s dead with Stacks 4.

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**Author:** ![Doobox](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/doobox/32/32373_2.png) [@Doobox](https://forums.realmacsoftware.com/u/Doobox)\
**Post date:** [December 3, 2019, 6:19pm UTC](https://forums.realmacsoftware.com/t/doobox-developer-not-responding/30024/4 "2019-12-03T18:19:24Z")

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@nemens Sorry if missed your email. Can I ask you to contact support at [doobox.co.uk](http://doobox.co.uk) again, and let us have the email address you used at PayPal to trace your orders, and we’ll sort you out with download links.

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**Author:** ![nemens](https://avatars.discourse-cdn.com/v4/letter/n/3be4f8/32.png) [@nemens](https://forums.realmacsoftware.com/u/nemens)\
**Post date:** [December 3, 2019, 7:14pm UTC](https://forums.realmacsoftware.com/t/doobox-developer-not-responding/30024/5 "2019-12-03T19:14:32Z")

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Hi, thanks! Appreciate the help and apologies for the trouble … like I said I stupidly renamed the downloaded stacks and that prevents them from updating.

I will be sending an email to your support right now.

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**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [January 3, 2020, 5:26am UTC](https://forums.realmacsoftware.com/t/doobox-developer-not-responding/30024/6 "2020-01-03T05:26:41Z")

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