# E-mail Ionos somehow doesn't work **URL:** \ **Category:** Elements\ **Tags:** email\ **Created:** [August 10, 2026, 6:59am UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275 "2026-08-10T06:59:33Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Blumik](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/blumik/32/24405_2.png) [@Blumik](https://forums.realmacsoftware.com/u/Blumik)\ **Post date:** [August 10, 2026, 6:59am UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/1 "2026-08-10T06:59:33Z")
Good morning! šŸ˜Š I have a contact form here on the page, but somehow it doesnā€™t work - maybe I missed something? Everything worked great on the RW Classic. Unfortunately, nothing happens when I click ā€œSendā€. [jade-gymnasium.de](http://jade-gymnasium.de) Does the page need to have the ending php ( index.php ) ? At the moment it is on index.html Even if I click send, there is no error message or other information. ![Bildschirmfoto 2026-08-10 um 08.55.13](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/e/1/e1b8978f19bbbe463b9691ba051bbab869d01939.jpeg) ![Bildschirmfoto 2026-08-10 um 08.54.51](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/f/a/fa6f53d7ef33d8fd37898192a70dfce53b4d0d64.jpeg) ![Bildschirmfoto 2026-08-10 um 08.54.03](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/3/5/359f83c12a110bc93a54acf282ba8a45d17f0eae.jpeg) ---
**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\ **Post date:** [August 10, 2026, 7:22am UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/2 "2026-08-10T07:22:05Z")
Hi @Blumik The error coming back from the form is ā€œFailed to send emailā€. This suggests that your form settings are incorrect. Are you sure you have the correct details? Could you post a screenshot of your form settings (blocking out your password)? ---
**Author:** ![Blumik](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/blumik/32/24405_2.png) [@Blumik](https://forums.realmacsoftware.com/u/Blumik)\ **Post date:** [August 10, 2026, 7:33am UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/3 "2026-08-10T07:33:56Z")
![Bildschirmfoto 2026-08-10 um 09.32.55](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/f/d/fdf98be3c1a81340a728bb89ed35201ef73e5d1e.jpeg) ![Bildschirmfoto 2026-08-10 um 09.33.05](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/9/a/9ad04abc5558165d26aab69df5b2c93533795f73.jpeg) ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [August 10, 2026, 11:35am UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/4 "2026-08-10T11:35:24Z")
> [@Blumik](#): > > Does the page need to have the ending php ( index.php ) ? At the moment it is on index.html Yes, it should be `index.php`. Try changing it, republishing, and see if form submission works then. Let us know how you get on. ---
**Author:** ![Blumik](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/blumik/32/24405_2.png) [@Blumik](https://forums.realmacsoftware.com/u/Blumik)\ **Post date:** [August 10, 2026, 11:42am UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/5 "2026-08-10T11:42:36Z")
> [@Blumik](#): > > Even if I click send, there is no error message or other information. I have changed it to index.php now but nothing happens ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [August 10, 2026, 11:50am UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/6 "2026-08-10T11:50:23Z")
Can you send the project file to me via DM? ---
**Author:** ![Blumik](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/blumik/32/24405_2.png) [@Blumik](https://forums.realmacsoftware.com/u/Blumik)\ **Post date:** [August 10, 2026, 11:56am UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/7 "2026-08-10T11:56:15Z")
I sent you an email or rather a link @differentdan ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [August 10, 2026, 2:31pm UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/8 "2026-08-10T14:31:20Z")
Hi @Blumik Iā€™m seeing the below in the browser: ```auto error : "Failed to send email" success : false ``` Are you sure you are entering the correct SMTP details in the form settings that you got from IONOS? Can you send over your form log file per the guide here? [Form | RapidWeaver Elements Docs](https://docs.realmacsoftware.com/elements-docs/using-elements/components/form#finding-form-logs) ---
**Author:** ![Blumik](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/blumik/32/24405_2.png) [@Blumik](https://forums.realmacsoftware.com/u/Blumik)\ **Post date:** [August 10, 2026, 4:07pm UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/9 "2026-08-10T16:07:28Z")
Unfortunately I canā€™t find the file on the Ionos server ---
**Author:** ![troyweb](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/troyweb/32/28958_2.png) [@troyweb](https://forums.realmacsoftware.com/u/troyweb)\ **Post date:** [August 11, 2026, 4:14pm UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/10 "2026-08-11T16:14:33Z")
Did you try TLS instead of SSL? Also try port 587 and [smtp.ionos.com](http://smtp.ionos.com) ---
**Author:** ![Blumik](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/blumik/32/24405_2.png) [@Blumik](https://forums.realmacsoftware.com/u/Blumik)\ **Post date:** [August 12, 2026, 8:16am UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/11 "2026-08-12T08:16:30Z")
Hello again, I have now learned that the email address does come from Ionos but can be accessed at school via Microsoft Outlook 365. How do I deal with this in this case.? I myself am with Strato and that is how it works on my website with my email, for example. ---
**Author:** ![troyweb](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/troyweb/32/28958_2.png) [@troyweb](https://forums.realmacsoftware.com/u/troyweb)\ **Post date:** [August 14, 2026, 10:28pm UTC](https://forums.realmacsoftware.com/t/e-mail-ionos-somehow-doesnt-work/57275/12 "2026-08-14T22:28:58Z")
@Blumik , Have you been able to get this to work? I am moving all my domains to elements hosting just because, but will also need to get email from IONOS to work in a contact form.. @differentdan I put up the micro blog on IONOS and get a 403, which may be a file permission I need to set manually or a PHP issue. No reason to go in problem solving mode now. Iā€™m moving to Elements hosting and think that will fix it.