# ECWID - Commerce Platform issues **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [January 15, 2025, 12:06pm UTC](https://forums.realmacsoftware.com/t/ecwid-commerce-platform-issues/45939 "2025-01-15T12:06:06Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![42Abbeville](https://avatars.discourse-cdn.com/v4/letter/4/ee59a6/32.png) [@42Abbeville](https://forums.realmacsoftware.com/u/42Abbeville)\ **Post date:** [January 15, 2025, 12:06pm UTC](https://forums.realmacsoftware.com/t/ecwid-commerce-platform-issues/45939/1 "2025-01-15T12:06:06Z")
Hi All Apologies if in wrong section. Am evaluating ECWID for an upcoming project. Plugin installed in RW Classic 9.3.4 All seems easy enough… however, the pop up to proceed payment only appears / works sporadically. Safari and Firefox - Caches cleared etc - Different themes applied to no difference. Do we have any others here that have run into the same issue? Thanks ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [January 15, 2025, 12:40pm UTC](https://forums.realmacsoftware.com/t/ecwid-commerce-platform-issues/45939/2 "2025-01-15T12:40:01Z")
Wondering if that’s a local issue, have you tried uploading it to your server and giving it a test from there? ---
**Author:** ![42Abbeville](https://avatars.discourse-cdn.com/v4/letter/4/ee59a6/32.png) [@42Abbeville](https://forums.realmacsoftware.com/u/42Abbeville)\ **Post date:** [January 15, 2025, 12:44pm UTC](https://forums.realmacsoftware.com/t/ecwid-commerce-platform-issues/45939/3 "2025-01-15T12:44:34Z")
Hi Dan Yes, all up and on the server in its own subdomain - and naturally, when I contact Ecwid - they see the pages display perfectly… You can tell I’m desperate, I even downloaded Chrome to take a look ( same issue ) ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [January 15, 2025, 12:45pm UTC](https://forums.realmacsoftware.com/t/ecwid-commerce-platform-issues/45939/4 "2025-01-15T12:45:55Z")
Do you want to post the URL here so others (and us) can test it for you? ---
**Author:** ![42Abbeville](https://avatars.discourse-cdn.com/v4/letter/4/ee59a6/32.png) [@42Abbeville](https://forums.realmacsoftware.com/u/42Abbeville)\ **Post date:** [January 15, 2025, 12:52pm UTC](https://forums.realmacsoftware.com/t/ecwid-commerce-platform-issues/45939/5 "2025-01-15T12:52:02Z")
Sure > **[18ct Yellow Gold](https://www.42abbeville.com/store/18yellow/)** > > Your guide to Diamond Colour Hit the Buy Now button and a popup will appear, select options Its the Go To Checkout - that’s causing the issue, it pops up but is empty with what appears to be image placeholders. Thanks ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [January 15, 2025, 1:05pm UTC](https://forums.realmacsoftware.com/t/ecwid-commerce-platform-issues/45939/6 "2025-01-15T13:05:27Z")
It does indeed work here just fine ![CleanShot 2025-01-15 at 1 .04.25@2x](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/b/3/b3206dde31060bbad04faa637eb38b5e09062e37.jpeg)… Could it be an issue with your network? Have you tried on 4G, or on you iPhone? do you still see the same issue? ---
**Author:** ![42Abbeville](https://avatars.discourse-cdn.com/v4/letter/4/ee59a6/32.png) [@42Abbeville](https://forums.realmacsoftware.com/u/42Abbeville)\ **Post date:** [January 15, 2025, 1:48pm UTC](https://forums.realmacsoftware.com/t/ecwid-commerce-platform-issues/45939/7 "2025-01-15T13:48:58Z")
Ahhhh - Well, I reset the router - iPhone and iPad working fine - M2 Mac, not so much… Time for a reboot and give it a go - thanks for your time Dan ---
**Author:** ![manofdogz](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/manofdogz/32/26314_2.png) [@manofdogz](https://forums.realmacsoftware.com/u/manofdogz)\ **Post date:** [January 16, 2025, 6:34pm UTC](https://forums.realmacsoftware.com/t/ecwid-commerce-platform-issues/45939/8 "2025-01-16T18:34:34Z")
Working for me in both Safari and Chrome on macOS 15.2