# Elements License Issues? **URL:** \ **Category:** Elements\ **Created:** [March 20, 2026, 3:01pm UTC](https://forums.realmacsoftware.com/t/elements-license-issues/55224 "2026-03-20T15:01:12Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![logrunner](https://avatars.discourse-cdn.com/v4/letter/l/59ef9b/32.png) [@logrunner](https://forums.realmacsoftware.com/u/logrunner)\ **Post date:** [March 20, 2026, 3:01pm UTC](https://forums.realmacsoftware.com/t/elements-license-issues/55224/1 "2026-03-20T15:01:12Z")
I have seen a lot of concerning forum posts recently about license activation problems, that suddenly appear out of nowhere. These appear to be related to RealMac server issues? I am just wondering how exposed I am with having ongoing access to software that I have paid for? How often does Elements “call home” and what happens if it can’t make contact? How exposed am I to being able to rely on ongoing access to products I have purchased through the Elements store - is access to these products (once installed) dependant on continued access to the RealMac servers? In a worst case scenario, what happens if RealMac goes out of business, will Elements continue to work (with the Elements Store products I have purchased) for websites I have built. It would be nice to have some reassurance on these points. 🙂 ---
**Author:** ![Thomas1234no](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/thomas1234no/32/29368_2.png) [@Thomas1234no](https://forums.realmacsoftware.com/u/Thomas1234no)\ **Post date:** [March 20, 2026, 3:16pm UTC](https://forums.realmacsoftware.com/t/elements-license-issues/55224/2 "2026-03-20T15:16:42Z")
Hi, there, I’m a software developer myself, and can not directly reply, but I want to say that I’m also a customer, and Elements is an incredible piece of software, both when it comes to quality and stability. We’ve never experienced a dropout before as users, and I don’t even know if it was many. Of course, I understand your questions, and I also wonder the details, so very good post. I just simultaneously have to say I was one that couldn’t log in that day - and the solution came very quick. It happened in the night, was fixed early morning. Just always remember, generally speaking, I mean: - a glitch can occur for any systems - quick solutions and solid support is not found everywhere I would rather have good support on a bad platform, than have bad support on a good one. The good thing with RealMac Software is that, luckily, us users don’t have to choose - we get fantastic of both. 🙂 Shootout to you fantastic team of RealMac Software! 🙂 ---
**Author:** ![hedplug](https://avatars.discourse-cdn.com/v4/letter/h/858c86/32.png) [@hedplug](https://forums.realmacsoftware.com/u/hedplug)\ **Post date:** [March 20, 2026, 5:18pm UTC](https://forums.realmacsoftware.com/t/elements-license-issues/55224/3 "2026-03-20T17:18:55Z")
So what is the process to get reactiva once one can not log into Elements again? I’m in that boat after just adding the latest templates module. ---
**Author:** ![hedplug](https://avatars.discourse-cdn.com/v4/letter/h/858c86/32.png) [@hedplug](https://forums.realmacsoftware.com/u/hedplug)\ **Post date:** [March 20, 2026, 5:22pm UTC](https://forums.realmacsoftware.com/t/elements-license-issues/55224/4 "2026-03-20T17:22:45Z")
Never mind. Found the process under the File Menu —\>Manage Subscription Whew……. ---
**Author:** ![logrunner](https://avatars.discourse-cdn.com/v4/letter/l/59ef9b/32.png) [@logrunner](https://forums.realmacsoftware.com/u/logrunner)\ **Post date:** [March 21, 2026, 11:44am UTC](https://forums.realmacsoftware.com/t/elements-license-issues/55224/5 "2026-03-21T11:44:58Z")
> [@Thomas1234no](#): > > I would rather have good support on a bad platform, than have bad support on a good one. The good thing with RealMac Software is that, luckily, us users don’t have to choose - we get fantastic of both. 🙂 > > Shootout to you fantastic team of RealMac Software! 🙂 I agree, the software is great and the team also. 🙂 However, that wasn’t the point of my questions. I have already been bitten by the demise of Rapid Weaver Classic / Stacks / Foundry 3 as a combo. @dan is often making a not unreasonable reference to ensuring the RealMac business is viable. I am just asking what happens to the software I have purchased if that doesn’t become the case or there is some sort of major outage on the servers. ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [March 21, 2026, 5:04pm UTC](https://forums.realmacsoftware.com/t/elements-license-issues/55224/6 "2026-03-21T17:04:29Z")
> [@logrunner](#): > > In a worst case scenario, what happens if RealMac goes out of business, will Elements continue to work (with the Elements Store products I have purchased) for websites I have built. Right now, Elements performs occasional server checks, but our goal is simple: everything you’ve purchased should continue to work offline, forever. We’re building Elements for the long term. We’re not going anywhere. That said, I also understand the concern. If Realmac were ever to shut down, my intention would be to open-source Elements, so it could continue to run and be supported by the community. We’ve been doing this for over 20 years. This isn’t just a business to me, it’s my life’s work, and I’m fully committed to continuing to build and improve Elements for many years to come. I hope that helps provide some reassurance. ---
**Author:** ![logrunner](https://avatars.discourse-cdn.com/v4/letter/l/59ef9b/32.png) [@logrunner](https://forums.realmacsoftware.com/u/logrunner)\ **Post date:** [March 21, 2026, 9:00pm UTC](https://forums.realmacsoftware.com/t/elements-license-issues/55224/7 "2026-03-21T21:00:03Z")
Thanks @dan - Yes, it does. 👍