# Exact Hosting - what a mess **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [March 3, 2026, 1:36pm UTC](https://forums.realmacsoftware.com/t/exact-hosting-what-a-mess/54839 "2026-03-03T13:36:19Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![robbeattie](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/robbeattie/32/78_2.png) [@robbeattie](https://forums.realmacsoftware.com/u/robbeattie)\ **Post date:** [March 3, 2026, 1:36pm UTC](https://forums.realmacsoftware.com/t/exact-hosting-what-a-mess/54839/1 "2026-03-03T13:36:19Z")
Any Chillidog customers had any luck dealing with Exact Hosting which has taken over their customers? I’ve raised a support ticket, had responses to create an account from Tucows and Exact, can’t find any info on how to move from Chillidog to Exact, followed the suggestion to email them direct and got the attached response. (It doesn’t contain a virus). If I try and create an Exact account it tells me I have to buy a product first. My ‘customer journey’ has ended up in a ditch. If anyone from Exact is on this forum - and I’d hope they were - I’d like some simple instructions as to how I can get this sorted. ![Screenshot 2026-03-03 at 13.31.18](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/e/2/e2f5ccef2dde889a512f45af49096bbdeaad73f1.jpeg) ---
**Author:** ![Christ2RCulture](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/christ2rculture/32/14040_2.png) [@Christ2RCulture](https://forums.realmacsoftware.com/u/Christ2RCulture)\ **Post date:** [March 3, 2026, 1:49pm UTC](https://forums.realmacsoftware.com/t/exact-hosting-what-a-mess/54839/2 "2026-03-03T13:49:34Z")
It took a week to get my first reply from them. I also have not heard anything from them on my second ticket and it is four days. ---
**Author:** ![robbeattie](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/robbeattie/32/78_2.png) [@robbeattie](https://forums.realmacsoftware.com/u/robbeattie)\ **Post date:** [March 3, 2026, 2:01pm UTC](https://forums.realmacsoftware.com/t/exact-hosting-what-a-mess/54839/3 "2026-03-03T14:01:02Z")
Well, I’m sorry to hear that Kurt but relieved that it’s not just me. So far I’m deeply unimpressed. ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [March 3, 2026, 3:28pm UTC](https://forums.realmacsoftware.com/t/exact-hosting-what-a-mess/54839/4 "2026-03-03T15:28:57Z")
I’m not impressed at all. We hosted with Chillidog for many years, and also had an ongoing affiliate arrangement with them, but I’m now getting zero replies and zero payouts, so I’m assuming that chapter has closed! On the plus side, I’ve found a much better hosting company to move to… ---
**Author:** ![robbeattie](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/robbeattie/32/78_2.png) [@robbeattie](https://forums.realmacsoftware.com/u/robbeattie)\ **Post date:** [March 3, 2026, 5:55pm UTC](https://forums.realmacsoftware.com/t/exact-hosting-what-a-mess/54839/5 "2026-03-03T17:55:16Z")
Me too. Clook are excellent. ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [March 3, 2026, 9:34pm UTC](https://forums.realmacsoftware.com/t/exact-hosting-what-a-mess/54839/6 "2026-03-03T21:34:25Z")
As long as you’re happy… But for anyone else reading this, I’d recommend [Elements Hosting](https://elementshosting.io) 😉 ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [March 3, 2026, 9:34pm UTC](https://forums.realmacsoftware.com/t/exact-hosting-what-a-mess/54839/7 "2026-03-03T21:34:30Z")