# Failed purchases, no response from support@realmacsoftware.com

**URL:** <https://forums.realmacsoftware.com/t/failed-purchases-no-response-from-support-realmacsoftware-com/28630>\
**Category:** RapidWeaver Classic\
**Created:** [September 5, 2019, 8:08am UTC](https://forums.realmacsoftware.com/t/failed-purchases-no-response-from-support-realmacsoftware-com/28630 "2019-09-05T08:08:32Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![TechSupport](https://avatars.discourse-cdn.com/v4/letter/t/87869e/32.png) [@TechSupport](https://forums.realmacsoftware.com/u/TechSupport)\
**Post date:** [September 5, 2019, 8:08am UTC](https://forums.realmacsoftware.com/t/failed-purchases-no-response-from-support-realmacsoftware-com/28630/1 "2019-09-05T08:08:32Z")

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Hello,

I tried, a couple of times, to purchase Rapidweaver directly through Realmacsoftware but did not receive the license email(s). Sent a couple of emails to [support@realmacsoftware.com](mailto:support@realmacsoftware.com) to advise but did not receive a reply. I ended up purchasing through Apple Store.

Subsequently, I have found that my Credit Card has been charged twice for both the failed purchases. Again I sent an email to [support@realmacsoftware.com](mailto:support@realmacsoftware.com) and again no reply - hopefully it is just that my emails are not getting through to them.

Anyhow, I am now using this medium to try to make contact with support@realmacsoftware to try to sort out the failed transactions. Please advise.

Regards, Tech Support

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**Author:** ![robbeattie](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/robbeattie/32/78_2.png) [@robbeattie](https://forums.realmacsoftware.com/u/robbeattie)\
**Post date:** [September 5, 2019, 8:10am UTC](https://forums.realmacsoftware.com/t/failed-purchases-no-response-from-support-realmacsoftware-com/28630/2 "2019-09-05T08:10:39Z")

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Paging @ben or @dan to help with this.

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**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [September 5, 2019, 10:17am UTC](https://forums.realmacsoftware.com/t/failed-purchases-no-response-from-support-realmacsoftware-com/28630/3 "2019-09-05T10:17:43Z")

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Hey @TechSupport, sorry to hear you’ve had issues purchasing RapidWeaver.

CC’ing @Aaron as he’ll be able to sort this out for you!

Cheers,  
Dan

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**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/aaron/32/12210_2.png) [@Aaron](https://forums.realmacsoftware.com/u/Aaron)\
**Post date:** [September 5, 2019, 3:26pm UTC](https://forums.realmacsoftware.com/t/failed-purchases-no-response-from-support-realmacsoftware-com/28630/4 "2019-09-05T15:26:28Z")

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Hey Gary,

Sorry for the delay in response - got that refunded for you.

Your refunds have been processed and should appear in your bank within 3-5 days (hopefully sooner).

Let me know if there’s anything else I can help with!

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**Author:** ![TechSupport](https://avatars.discourse-cdn.com/v4/letter/t/87869e/32.png) [@TechSupport](https://forums.realmacsoftware.com/u/TechSupport)\
**Post date:** [September 13, 2019, 8:46am UTC](https://forums.realmacsoftware.com/t/failed-purchases-no-response-from-support-realmacsoftware-com/28630/5 "2019-09-13T08:46:37Z")

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All now sorted, thank you.

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**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [October 13, 2019, 6:46pm UTC](https://forums.realmacsoftware.com/t/failed-purchases-no-response-from-support-realmacsoftware-com/28630/6 "2019-10-13T18:46:42Z")

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