# Hallo, 1LD? Are you alive and well?

**URL:** <https://forums.realmacsoftware.com/t/hallo-1ld-are-you-alive-and-well/41626>\
**Category:** RapidWeaver Classic\
**Created:** [December 3, 2021, 5:11pm UTC](https://forums.realmacsoftware.com/t/hallo-1ld-are-you-alive-and-well/41626 "2021-12-03T17:11:48Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![FunkyPlaid](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/funkyplaid/32/8251_2.png) [@FunkyPlaid](https://forums.realmacsoftware.com/u/FunkyPlaid)\
**Post date:** [December 3, 2021, 5:11pm UTC](https://forums.realmacsoftware.com/t/hallo-1ld-are-you-alive-and-well/41626/1 "2021-12-03T17:11:48Z")

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Hi folks, just trying to get an idea of whether anyone’s heard from 1LD lately. I submitted a support ticket the other day but haven’t yet heard back; my real concern is that it appears numerous other forum questions relating to 1LD products have received no response from them, and there’s been little social media activity since the summer with the exception of a Black Friday sale announcement.

Everything okay on the 1LD front?

Cheers,  
Darren

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**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\
**Post date:** [December 3, 2021, 5:36pm UTC](https://forums.realmacsoftware.com/t/hallo-1ld-are-you-alive-and-well/41626/2 "2021-12-03T17:36:20Z")

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@Jon1LD just answered 2 days ago  
[Images not publishing in Firefox…again - RapidWeaver - RapidWeaver User Forum (realmacsoftware.com)](http://forums.realmacsoftware.com/t/images-not-publishing-in-firefox-again/41571/2)

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**Author:** ![FunkyPlaid](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/funkyplaid/32/8251_2.png) [@FunkyPlaid](https://forums.realmacsoftware.com/u/FunkyPlaid)\
**Post date:** [December 3, 2021, 5:57pm UTC](https://forums.realmacsoftware.com/t/hallo-1ld-are-you-alive-and-well/41626/3 "2021-12-03T17:57:09Z")

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Wow, my search-fu is obviously terrible. Thanks for the note and glad that Jon is in good form!

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**Author:** ![Jon1LD](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jon1ld/32/8890_2.png) [@Jon1LD](https://forums.realmacsoftware.com/u/Jon1LD)\
**Post date:** [December 5, 2021, 9:33pm UTC](https://forums.realmacsoftware.com/t/hallo-1ld-are-you-alive-and-well/41626/4 "2021-12-05T21:33:55Z")

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> [@FunkyPlaid](#):
>
> ther day but haven’t yet heard back; my real concern is that it appears numerous other forum questions relating to 1LD products have received no response from them, and there’s been little social media activity since the summer with the exception of a Black Friday sale announcement.
> 
> Everything okay on the 1LD front?

Hello Darren,

Sorry for the support delays, we typically get a large influx of inquires and support requests during our holiday sale periods. Support is also only active Monday - Friday. It’s likely we are still working our way down the list to your ticket.

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**Author:** ![FunkyPlaid](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/funkyplaid/32/8251_2.png) [@FunkyPlaid](https://forums.realmacsoftware.com/u/FunkyPlaid)\
**Post date:** [December 6, 2021, 12:47am UTC](https://forums.realmacsoftware.com/t/hallo-1ld-are-you-alive-and-well/41626/5 "2021-12-06T00:47:50Z")

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Thanks very much for your response, Jon, and for getting back to me via the support ticket!

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**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [January 5, 2022, 10:48am UTC](https://forums.realmacsoftware.com/t/hallo-1ld-are-you-alive-and-well/41626/6 "2022-01-05T10:48:47Z")

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