# HELP! URGENT! Client cant access website
**URL:** https://forums.realmacsoftware.com/t/help-urgent-client-cant-access-website/5621
**Category:** RapidWeaver Classic
**Created:** [February 29, 2016, 6:42pm UTC](https://forums.realmacsoftware.com/t/help-urgent-client-cant-access-website/5621 "2016-02-29T18:42:15Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Figory](https://forums.realmacsoftware.com/u/Figory)
#### Post date: [February 29, 2016, 6:42pm UTC](https://forums.realmacsoftware.com/t/help-urgent-client-cant-access-website/5621/1 "2016-02-29T18:42:15Z")
I have made a website for a client[here](http://www.OleGeorgMusic.com)
One of his clients cannot open the site
“_I tried it again with the below link and received the same response, “The connection has timed out”._
\_ \__I then tried through Mozilla and received the same response._
\_ _Have you asked another outside party to try to access the website?_”
HELP! not cool! Any suggestions!
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### Author:  [@kryten](https://forums.realmacsoftware.com/u/kryten)
#### Post date: [February 29, 2016, 6:45pm UTC](https://forums.realmacsoftware.com/t/help-urgent-client-cant-access-website/5621/2 "2016-02-29T18:45:19Z")
@Figory
Works fine for me. Loaded it about 6 time with no issues.
Have you asked the client to clear browser cache and try again. Are they behind a corporate firewall or proxy? Something like that?
GREAT JOB ON THE SITE!!
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### Author:  [@thang](https://forums.realmacsoftware.com/u/thang)
#### Post date: [February 29, 2016, 6:48pm UTC](https://forums.realmacsoftware.com/t/help-urgent-client-cant-access-website/5621/3 "2016-02-29T18:48:32Z")
Worked fine for me as well. Also ask if the client might be using Ghostery or something else that may be blocking content.
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### Author:  [@swilliam](https://forums.realmacsoftware.com/u/swilliam)
#### Post date: [February 29, 2016, 7:18pm UTC](https://forums.realmacsoftware.com/t/help-urgent-client-cant-access-website/5621/4 "2016-02-29T19:18:12Z")
I tried it in three different browsers with no problems - Nice looking site.
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### Author:  [@MarkSealey](https://forums.realmacsoftware.com/u/MarkSealey)
#### Post date: [February 29, 2016, 7:18pm UTC](https://forums.realmacsoftware.com/t/help-urgent-client-cant-access-website/5621/5 "2016-02-29T19:18:40Z")
Same here. Maybe ask client to check their network connection?
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### Author:  [@Chriss](https://forums.realmacsoftware.com/u/Chriss)
#### Post date: [March 4, 2016, 6:34pm UTC](https://forums.realmacsoftware.com/t/help-urgent-client-cant-access-website/5621/6 "2016-03-04T18:34:18Z")
Hi you may like to ask your client to check out the details on the link below to see if any o them corresponds to his issues…
[http://www.mediacollege.com/internet/troubleshooter/connect-to-website.html](http://www.mediacollege.com/internet/troubleshooter/connect-to-website.html)
Hope this helps I was able to access the site without any issues
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### Author:  [@Wekil](https://forums.realmacsoftware.com/u/Wekil)
#### Post date: [October 18, 2016, 3:29pm UTC](https://forums.realmacsoftware.com/t/help-urgent-client-cant-access-website/5621/7 "2016-10-18T15:29:45Z")
Maybe the customer is in the region, where access to the site blocked? Yes, the situation is strange, but occasionally it happens. I often have to change your [ip](http://advanced.name) to get access to the right sites.