# I just upgrades to CMS Studio but… **URL:** \ **Category:** Elements\ **Created:** [June 18, 2026, 9:17pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706 "2026-06-18T21:17:37Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [June 18, 2026, 9:17pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/1 "2026-06-18T21:17:37Z")
@Dan sorry to hassle you again over this upgrade, but even though the online Cms (when I select licence) says I have a studio licence when I select many options such as adding a new user or webhooks etc. it says I need a studio licence! what is causing this? ---
**Author:** ![MichaelDroste](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/michaeldroste/32/37212_2.png) [@MichaelDroste](https://forums.realmacsoftware.com/u/MichaelDroste)\ **Post date:** [June 18, 2026, 9:20pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/2 "2026-06-18T21:20:33Z")
Trying logging out - clearing cache and history - open a new browser and go back in… ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [June 18, 2026, 9:26pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/3 "2026-06-18T21:26:25Z")
I did this, even tried a different browser, same outcome. ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [June 18, 2026, 9:28pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/4 "2026-06-18T21:28:28Z")
I suspect it is to do with the fact I had a solo licence that I upgraded to studio so it is locked into that config? But of course I have no idea. ---
**Author:** ![MichaelDroste](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/michaeldroste/32/37212_2.png) [@MichaelDroste](https://forums.realmacsoftware.com/u/MichaelDroste)\ **Post date:** [June 18, 2026, 9:40pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/5 "2026-06-18T21:40:28Z")
Did you press the cancel button? Don’t remember where it was… I did the same thing- going from solo to studio ---
**Author:** ![MichaelDroste](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/michaeldroste/32/37212_2.png) [@MichaelDroste](https://forums.realmacsoftware.com/u/MichaelDroste)\ **Post date:** [June 18, 2026, 9:41pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/6 "2026-06-18T21:41:21Z")
Red cancel button… for solo license Go into your licenses - perhaps it’s there ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [June 18, 2026, 9:56pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/7 "2026-06-18T21:56:36Z")
Nope! there is no reference to my Solo licence there. ---
**Author:** ![MichaelDroste](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/michaeldroste/32/37212_2.png) [@MichaelDroste](https://forums.realmacsoftware.com/u/MichaelDroste)\ **Post date:** [June 19, 2026, 2:59am UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/8 "2026-06-19T02:59:05Z")
Sorry - I’m out of options to try and help… You’ll get it up and running soon… ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [June 19, 2026, 11:05am UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/9 "2026-06-19T11:05:01Z")
@Dan @Ben Might it have anything to do with this? I am using a sub domain? ![2026-06-19_12-03-14](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/b/0/b02a635bbe36b88f48a02e41176f998dff4ef626.jpeg) ---
**Author:** ![MichaelDroste](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/michaeldroste/32/37212_2.png) [@MichaelDroste](https://forums.realmacsoftware.com/u/MichaelDroste)\ **Post date:** [June 19, 2026, 11:21am UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/10 "2026-06-19T11:21:46Z")
Well - there is the ‘red button’ That’s what should’ve been pressed to cancel the solo account Hope it gets sorted out soon… ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [June 19, 2026, 11:33am UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/11 "2026-06-19T11:33:53Z")
Yes but the Red Button is showing the correct domain and the Studio licence key and it says Current Plan Studio! Furthermore, if i deactivate the domain it logs me out, when I log back in it is still activated. I thought I would try to enter the Solo licence key again and deactivate this but I cannot do this because (as I mention above) when i log back in it automatically activates my new Studio licence. I believe that initually I did deactivate the Solo licence before entering the new Studio licence. Thanks for tying on my behalf, it is really appreciated. ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [June 19, 2026, 12:38pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/12 "2026-06-19T12:38:34Z")
Sounds like it’s still using your old Solo license key 🤔 We’re just looking into it now and @ben will get back to you later today with a solution. Thanks for your support! ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [June 20, 2026, 10:13am UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/13 "2026-06-20T10:13:10Z")
Thanks @dan, any chance you could look at this today @ben? I know it is the weekend. Thanks ---
**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\ **Post date:** [June 20, 2026, 1:04pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/14 "2026-06-20T13:04:41Z")
Hi @jwDave Apologies for the inconvenience here. Could you try and delete the following files from your CMS installation? `rw/elements/com.elementsplatform.cms/editor/php/.elements_license_state.json` `rw/elements/com.elementsplatform.cms/editor/php/.elements_license_key` Once deleted, try entering your license key again. Everything should work as expected then. Let me know how you get on 😊 ---
**Author:** ![jwDave](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jwdave/32/31841_2.png) [@jwDave](https://forums.realmacsoftware.com/u/jwDave)\ **Post date:** [June 20, 2026, 1:38pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/15 "2026-06-20T13:38:54Z")
Thanks @ben, all sorted now 😀 ---
**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\ **Post date:** [June 20, 2026, 2:20pm UTC](https://forums.realmacsoftware.com/t/i-just-upgrades-to-cms-studio-but/56706/16 "2026-06-20T14:20:41Z")
Awesome, glad to hear that did the trick! 😃