# Icelandic characters missing **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [September 21, 2016, 4:10pm UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786 "2016-09-21T16:10:29Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![bsig](https://avatars.discourse-cdn.com/v4/letter/b/ba8739/32.png) [@bsig](https://forums.realmacsoftware.com/u/bsig)\ **Post date:** [September 21, 2016, 4:10pm UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/1 "2016-09-21T16:10:29Z")
Dear All I’m trying to use the contact form. The form works, but the emails that we receive contain “?” marks where the Icelandic characters should be. It does not matter if I publish with UTF-8 or Western. Sample: Efni Ofn�mispr�f vegna tatoos Skilaboð G�a�an daginn, �g �arf a� n� � hann Steingr�m Dav��sson vena ofn�mispr�fs sem barnabarn mitt �arf fara � vegna tattoos sem h�n f�kk s�r � Sp�ni fyrir stuttu. G�ti hann sent m�r t�lvup�st e�a hringt � mig � 8692030. Kkv �rn ��rhallsson Example of Icelandic Characters: ðÞ á ó ö í Best B Sigurgeirsson ---
**Author:** ![Rovertek](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rovertek/32/223_2.png) [@Rovertek](https://forums.realmacsoftware.com/u/Rovertek)\ **Post date:** [September 22, 2016, 12:31am UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/2 "2016-09-22T00:31:10Z")
I think that you need to use a font that explicitly includes latin-extended subset. Some fonts just include standard latin characters. ---
**Author:** ![bsig](https://avatars.discourse-cdn.com/v4/letter/b/ba8739/32.png) [@bsig](https://forums.realmacsoftware.com/u/bsig)\ **Post date:** [September 22, 2016, 4:07pm UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/3 "2016-09-22T16:07:18Z")
Dear Rob Thank you for looking into this matter. You are proably right. The font on the page is OK. It is only the font inside the email message that is sent that is wrong. When the form is filled in on the page, the font is normal. It is only the the received email that is ful lof jibbirish. How do I change the font that is used to generate the email message? Best Bardur ---
**Author:** ![Rovertek](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rovertek/32/223_2.png) [@Rovertek](https://forums.realmacsoftware.com/u/Rovertek)\ **Post date:** [September 22, 2016, 5:09pm UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/4 "2016-09-22T17:09:41Z")
For the contact form to work with Icelandic characters, it must accept `latin-extended` font subset. I suspect that the RW built-in contact form does not comply with this requirement (I may be wrong, though). Perhaps @LaPan could shed some light on this subject? ---
**Author:** ![LaPan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/lapan/32/92_2.png) [@LaPan](https://forums.realmacsoftware.com/u/LaPan)\ **Post date:** [September 24, 2016, 7:31am UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/6 "2016-09-24T07:31:09Z")
Has it worked properly before? In previous releases? ---
**Author:** ![Rovertek](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rovertek/32/223_2.png) [@Rovertek](https://forums.realmacsoftware.com/u/Rovertek)\ **Post date:** [September 24, 2016, 11:29pm UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/7 "2016-09-24T23:29:59Z")
Although I use `latin-ext` subset of fonts (and it works for me), I never tried the built-in contact form, so I can’t answer that question. ---
**Author:** ![bsig](https://avatars.discourse-cdn.com/v4/letter/b/ba8739/32.png) [@bsig](https://forums.realmacsoftware.com/u/bsig)\ **Post date:** [September 26, 2016, 9:34pm UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/8 "2016-09-26T21:34:31Z")
Thank you all for looking into this problem. With your help I have come to the conclusion that this is a bug in Rapidweaver. I solved the problem by using the contact form from Doobox. It works with the extended character set without problems. Btw it is not only the Icelandic characters that are a problem in the built in contact form as most other foreign characters are not displayed in the returning email. I have not used the contact form in earlier versions. Many thanks Bardur ---
**Author:** ![LaPan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/lapan/32/92_2.png) [@LaPan](https://forums.realmacsoftware.com/u/LaPan)\ **Post date:** [September 26, 2016, 9:42pm UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/9 "2016-09-26T21:42:11Z")
That’s interesting. I just got around to testing this myself (I had a difficult (to say the least) Sierra upgrade process the past few days) and added the Contact Form in the latest Rapidweaver 7.1beta with text translated into Icelandic and it seemed to work as expected. Did you ever get to try it with the beta, Bardur? ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/b/b3857eb0b13d48bca370c54bf56550f9f6f15aa2.jpg) ---
**Author:** ![bsig](https://avatars.discourse-cdn.com/v4/letter/b/ba8739/32.png) [@bsig](https://forums.realmacsoftware.com/u/bsig)\ **Post date:** [September 26, 2016, 9:58pm UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/10 "2016-09-26T21:58:11Z")
Dear Mr LaPan Thank you again. I must however say that your Icelandic is excellent. I admit that I have not tested the 7.1 beta (I do not have the nerves to use beta software). I will however test it. Thank for your support BS Bárður Sigurgeirsson MD, PhD Assistant Professor of Dermatology, University of Iceland p:+354 5204401| c:+354 6608801 | e:bsig(at)hls.is ---
**Author:** ![LaPan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/lapan/32/92_2.png) [@LaPan](https://forums.realmacsoftware.com/u/LaPan)\ **Post date:** [September 26, 2016, 10:10pm UTC](https://forums.realmacsoftware.com/t/icelandic-characters-missing/9786/11 "2016-09-26T22:10:04Z")
That’s Google Translate’s Icelandic, mine is definitely more wanting 😉