# Images disappeared from RW7- where did they go, and what went wrong?

**URL:** <https://forums.realmacsoftware.com/t/images-disappeared-from-rw7-where-did-they-go-and-what-went-wrong/11092>\
**Category:** RapidWeaver Classic\
**Created:** [November 14, 2016, 1:31pm UTC](https://forums.realmacsoftware.com/t/images-disappeared-from-rw7-where-did-they-go-and-what-went-wrong/11092 "2016-11-14T13:31:45Z")\
**Posts on this page:** 1\
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**Author:** ![isaiah](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/isaiah/32/93_2.png) [@isaiah](https://forums.realmacsoftware.com/u/isaiah)\
**Post date:** [November 15, 2016, 1:30am UTC](https://forums.realmacsoftware.com/t/images-disappeared-from-rw7-where-did-they-go-and-what-went-wrong/11092/9 "2016-11-15T01:30:58Z")

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I’ve only dealt with issues of data loss a few times – but it’s generally very difficult to know much for certain.

You find out about the issue after-the-fact – sometimes a long while after – and by then all logs and data and recollection of the event that triggered the bug have faded.

I think, for now, all we can say is this is our best guess. Under that assumption a good way forward would be to:

- enable time machine and ensure it’s working saving backups regularly
- replace missing images – and other data types that may be susceptible:
  - blog posts
  - photo album photos
  - Collage photos

- be more vigilant than usual – on the lookout for similar problems

If you do run into new problems there are probably a few things that can help all the developers looking into this:

- the before/after files – seeing both the backed up OK file and a file post corruption can give a clue as to how the corruption occurred
- the console logs – if you notice a problem right away open the console and copy your logs
- crash reports – these sorts of things don’t always cause crashes, but sometimes they do. if that happens, save the crash report – or send it using the built in crash report – include info about what you were doing when the crash occurred – be as detailed as possible.

I’d also like to give a 🙌 to the devs working on this. Not easy stuff. If there’s anything I can do to help you guys out let me know.

Isaiah

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