# In depth PDF manual link broken? **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [December 13, 2016, 8:24am UTC](https://forums.realmacsoftware.com/t/in-depth-pdf-manual-link-broken/11551 "2016-12-13T08:24:12Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![robbeattie](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/robbeattie/32/78_2.png) [@robbeattie](https://forums.realmacsoftware.com/u/robbeattie)\ **Post date:** [December 13, 2016, 8:24am UTC](https://forums.realmacsoftware.com/t/in-depth-pdf-manual-link-broken/11551/1 "2016-12-13T08:24:12Z")
The link to the manual just goes to a 404 page. A temporary glitch or has the lesser spotted RW manual retreated back into its cave for the winter? ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [December 13, 2016, 9:40am UTC](https://forums.realmacsoftware.com/t/in-depth-pdf-manual-link-broken/11551/2 "2016-12-13T09:40:08Z")
We’re moving everything online to here: [https://realmacsoftware.kayako.com/](https://realmacsoftware.kayako.com/) We’re finding that RapidWeaver is progressing at a fast pace and it’s better to always have the most up-to-date information online. A PDF manual gets outdated very quickly. Cheers Dan ---
**Author:** ![robbeattie](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/robbeattie/32/78_2.png) [@robbeattie](https://forums.realmacsoftware.com/u/robbeattie)\ **Post date:** [December 13, 2016, 4:42pm UTC](https://forums.realmacsoftware.com/t/in-depth-pdf-manual-link-broken/11551/3 "2016-12-13T16:42:03Z")
That’s disappointing. Thanks. ---
**Author:** ![devananda](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/devananda/32/13413_2.png) [@devananda](https://forums.realmacsoftware.com/u/devananda)\ **Post date:** [December 14, 2016, 5:58am UTC](https://forums.realmacsoftware.com/t/in-depth-pdf-manual-link-broken/11551/4 "2016-12-14T05:58:34Z")
I am also gravely disappointed at this level of support. I think this level of support does not adequately meet the needs of the users. I think there needs to be more in-depth support for end users. I waited for 5 weeks 📢 for a response to my recent ticket (which included everything from the RW file itself to my FTP credentials) and all I got after 5 weeks was an email 📩 asking “How did we do? Please take the survey.” I find support for RW at Realmac bizarre and disappointing. 😒 ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [February 23, 2017, 7:55pm UTC](https://forums.realmacsoftware.com/t/in-depth-pdf-manual-link-broken/11551/5 "2017-02-23T19:55:05Z")
> [@devananda](#): > > I am also gravely disappointed at this level of support. I’m sorry to hear that, we do our best to reply to all emails we receive within a few days. Your email must have somehow been missed. You can download the manual here: [https://www.realmacsoftware.com/downloads/rapidweaver\_manual\_v7.pdf](https://www.realmacsoftware.com/downloads/rapidweaver_manual_v7.pdf) We also have some online documentation and troubleshooting guides here: [https://realmacsoftware.kayako.com/](https://realmacsoftware.kayako.com/) We’ve also just posted a new series of video tutorials to help users get started: > **[Tutorials | RapidWeaver Community](https://community.realmacsoftware.com/c/video-library//)** > > Explore Tutorials space in RapidWeaver Community Did you manage to resolve your issue, or do you still need help? Thanks Dan ---
**Author:** ![swilliam](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/swilliam/32/14799_2.png) [@swilliam](https://forums.realmacsoftware.com/u/swilliam)\ **Post date:** [February 23, 2017, 7:58pm UTC](https://forums.realmacsoftware.com/t/in-depth-pdf-manual-link-broken/11551/6 "2017-02-23T19:58:15Z")
TYPO @dan try this: [https://www.realmacsoftware.com/downloads/rapidweaver\_manual\_v7.pdf](https://www.realmacsoftware.com/downloads/rapidweaver_manual_v7.pdf) ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [February 23, 2017, 8:08pm UTC](https://forums.realmacsoftware.com/t/in-depth-pdf-manual-link-broken/11551/7 "2017-02-23T20:08:36Z")
Thanks, corrected now! I’ve also added a link to the PDF manual to the Support section in the footer area on the main site. > **[Realmac Software](https://www.realmacsoftware.com/)** > > We are Realmac Software. RapidWeaver is our flagship application that makes it easy for anyone to build websites.