# Is anyone working in tech support?

**URL:** <https://forums.realmacsoftware.com/t/is-anyone-working-in-tech-support/12165>\
**Category:** RapidWeaver Classic\
**Created:** [January 25, 2017, 1:16am UTC](https://forums.realmacsoftware.com/t/is-anyone-working-in-tech-support/12165 "2017-01-25T01:16:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![akwarner](https://avatars.discourse-cdn.com/v4/letter/a/2bfe46/32.png) [@akwarner](https://forums.realmacsoftware.com/u/akwarner)\
**Post date:** [January 25, 2017, 1:16am UTC](https://forums.realmacsoftware.com/t/is-anyone-working-in-tech-support/12165/1 "2017-01-25T01:16:56Z")

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While I evaluated a few laptops over the pass few months, I would restore my production image to the various machines I was looking at. I did not realize that some of my software would only activate X number of times. I figured my license codes were attached to my e-mail address so all would be well. Anyway, I have run out of activations for Rapidweaver apparently. I submitted a tech support request yesterday and figured someone would get to me shortly. No dice. I tried again today multiple times and still no dice. Can anyone point out how I can get this thing reset? I cannot work on any of my sites.

Thanks.

A.

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**Author:** ![akwarner](https://avatars.discourse-cdn.com/v4/letter/a/2bfe46/32.png) [@akwarner](https://forums.realmacsoftware.com/u/akwarner)\
**Post date:** [January 25, 2017, 3:18am UTC](https://forums.realmacsoftware.com/t/is-anyone-working-in-tech-support/12165/2 "2017-01-25T03:18:14Z")

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There was a small hold up in tech support but they got back to me. It was pointed out that there is a deactivate button that I could use to free up licenses to move them to other machines. Luckily I still had one that had not yet been wiped clean prior to it being returned so I was able to transfer that license over to my main unit that I plan to keep.

A.