# Is onelittledesigner.com fake, bot or what? **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [November 19, 2018, 2:56pm UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496 "2018-11-19T14:56:02Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![telepati](https://avatars.discourse-cdn.com/v4/letter/t/e9a140/32.png) [@telepati](https://forums.realmacsoftware.com/u/telepati)\ **Post date:** [November 19, 2018, 2:56pm UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496/1 "2018-11-19T14:56:03Z")
I’ve been trying to reach [onelittledesigner.com](http://onelittledesigner.com) for 5 days, but I can’t get through. I tried to reach on from Facebook, Twitter, directly site support page even here with DM message but I didn’t get any response. I have a couple of pre-sale question which is important to me but I can’t reach them. If I buy something from there, how do I ask for support? This led me to think twice. What should I do? I am really confused. How can I trust this developer? ---
**Author:** ![pmurph5](https://avatars.discourse-cdn.com/v4/letter/p/e95f7d/32.png) [@pmurph5](https://forums.realmacsoftware.com/u/pmurph5)\ **Post date:** [November 19, 2018, 4:10pm UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496/2 "2018-11-19T16:10:08Z")
Onelittledesigner is very real. I emailed to them on Friday Nov. 16 at 1:51 am my time (Eastern - NYC) and got a reply at 2:13 am. I did use a “private” company email address for Jon directly, not the public support email – but I assume he or his staff would answer all emails. I don’t know why you are having trouble. Could it be anything on your end such as their return email being blocked by a spam filter? I have contacted him in the past with bug reports or questions, and almost always got a very fast response such as fixing the bug or answering the question. I do like his themes and stacks and so I’d highly recommend Onelittledesigner. Again, sorry you are having a problem and hope he can solve it. ---
**Author:** ![manofdogz](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/manofdogz/32/26314_2.png) [@manofdogz](https://forums.realmacsoftware.com/u/manofdogz)\ **Post date:** [November 19, 2018, 4:38pm UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496/3 "2018-11-19T16:38:19Z")
Just to add I’d second what @pmurph5 said - always found them to be responsive and helpful as well as innovative. Surprised you are having difficulties but agree it must be frustrating ---
**Author:** ![robbeattie](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/robbeattie/32/78_2.png) [@robbeattie](https://forums.realmacsoftware.com/u/robbeattie)\ **Post date:** [November 19, 2018, 7:23pm UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496/4 "2018-11-19T19:23:23Z")
+1. 1LD is alive and kicking and sent out news of a new stack very recently. It’s probably just a temporary glitch in the Matrix. ---
**Author:** ![telepati](https://avatars.discourse-cdn.com/v4/letter/t/e9a140/32.png) [@telepati](https://forums.realmacsoftware.com/u/telepati)\ **Post date:** [November 19, 2018, 7:35pm UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496/5 "2018-11-19T19:35:14Z")
Thank you guys, problem solved they finally reached me. 🤘 ---
**Author:** ![lco](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@lco](https://forums.realmacsoftware.com/u/lco)\ **Post date:** [November 29, 2018, 2:07am UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496/6 "2018-11-29T02:07:28Z")
I contacted them about 40 days ago and got a response from Ben - and let him know of my issue - have not heard back and it’s been almost a month an a half. I placed an order, and somehow got doubled - trying to get that fixed, but I’m not getting any response either through the website or responding directly to the email I was sent a month and a half ago. ---
**Author:** ![Basswow](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/basswow/32/12589_2.png) [@Basswow](https://forums.realmacsoftware.com/u/Basswow)\ **Post date:** [November 29, 2018, 2:40am UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496/7 "2018-11-29T02:40:32Z")
Patience is not simply the ability to wait - it’s how we behave while we’re waiting. 🕶 ---
**Author:** ![lco](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@lco](https://forums.realmacsoftware.com/u/lco)\ **Post date:** [November 29, 2018, 3:36am UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496/8 "2018-11-29T03:36:01Z")
of course - I agree - just asking if there might be a better way to contact them. I didn’t begin this topic, but would really like to solve the issues ---
**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\ **Post date:** [December 29, 2018, 1:36pm UTC](https://forums.realmacsoftware.com/t/is-onelittledesigner-com-fake-bot-or-what/23496/9 "2018-12-29T13:36:04Z")
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