# Issue installing Ecwid Shop causing crash ?Bug Report

**URL:** <https://forums.realmacsoftware.com/t/issue-installing-ecwid-shop-causing-crash-bug-report/27280>\
**Category:** RapidWeaver Classic\
**Created:** [June 13, 2019, 11:09am UTC](https://forums.realmacsoftware.com/t/issue-installing-ecwid-shop-causing-crash-bug-report/27280 "2019-06-13T11:09:32Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![graham57](https://avatars.discourse-cdn.com/v4/letter/g/a88e4f/32.png) [@graham57](https://forums.realmacsoftware.com/u/graham57)\
**Post date:** [June 13, 2019, 11:09am UTC](https://forums.realmacsoftware.com/t/issue-installing-ecwid-shop-causing-crash-bug-report/27280/1 "2019-06-13T11:09:32Z")

</div>

Hi  
I am using the beta 8.2.1 20758

I had installed a new Ecwid store and published the demo fine yesterday but when trying to change it to the clients login for ecwid RapidWeaver crashes when confirming the new details on the ecwid pop up screen.

Is this a new bug the last time I used this was with 8.1 I think and had no issues

Thanks

---

<div class="post-metadata">

**Author:** ![makfruit](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/makfruit/32/9367_2.png) [@makfruit](https://forums.realmacsoftware.com/u/makfruit)\
**Post date:** [June 17, 2019, 12:38pm UTC](https://forums.realmacsoftware.com/t/issue-installing-ecwid-shop-causing-crash-bug-report/27280/2 "2019-06-17T12:38:55Z")

</div>

Hi Graham,

This is Matt from Ecwid. We will try to replicate the issue locally and get back to you soon.

Did you happen to collect the crash report? That would help us investigate the problem.

Thank you,

---

<div class="post-metadata">

**Author:** ![makfruit](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/makfruit/32/9367_2.png) [@makfruit](https://forums.realmacsoftware.com/u/makfruit)\
**Post date:** [June 19, 2019, 1:56pm UTC](https://forums.realmacsoftware.com/t/issue-installing-ecwid-shop-causing-crash-bug-report/27280/3 "2019-06-19T13:56:52Z")

</div>

UPDATE: we found an issue on our side that affected new users. We fixed it and rolled out an update (plugin v 1.0.3). Please try the updated version and let us know if the problem is still there.

You can download the latest version here: [https://rapidweavercommunity.com/addons/plugins/ecwid-online-store](https://rapidweavercommunity.com/addons/plugins/ecwid-online-store)

Thank you,

---

<div class="post-metadata">

**Author:** ![graham57](https://avatars.discourse-cdn.com/v4/letter/g/a88e4f/32.png) [@graham57](https://forums.realmacsoftware.com/u/graham57)\
**Post date:** [June 19, 2019, 4:46pm UTC](https://forums.realmacsoftware.com/t/issue-installing-ecwid-shop-causing-crash-bug-report/27280/4 "2019-06-19T16:46:01Z")

</div>

Thank you  
Whatever you did has fixed it  
Graham

---

<div class="post-metadata">

**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [July 20, 2019, 2:46am UTC](https://forums.realmacsoftware.com/t/issue-installing-ecwid-shop-causing-crash-bug-report/27280/5 "2019-07-20T02:46:10Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.