# Issue with form on contact page of PLAY template

**URL:** <https://forums.realmacsoftware.com/t/issue-with-form-on-contact-page-of-play-template/49499>\
**Category:** Elements\
**Created:** [August 6, 2025, 12:51pm UTC](https://forums.realmacsoftware.com/t/issue-with-form-on-contact-page-of-play-template/49499 "2025-08-06T12:51:50Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![amiss](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@amiss](https://forums.realmacsoftware.com/u/amiss)\
**Post date:** [August 6, 2025, 12:51pm UTC](https://forums.realmacsoftware.com/t/issue-with-form-on-contact-page-of-play-template/49499/1 "2025-08-06T12:51:50Z")

</div>

Hello everybody. Our new website is up and running using the PLAY template bought on RapidWeaver Pro Space. Our website is hosted on Aruba, Italian server (linux)

I can’t get the values right to activate the form. What am I doing wrong? Redirect has been set to a thank you page. Here’ a screenshot of the form in Elements.

I would really appreciate a hand with this. 🙂

---

<div class="post-metadata">

**Author:** ![Dean](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@Dean](https://forums.realmacsoftware.com/u/Dean)\
**Post date:** [August 6, 2025, 1:10pm UTC](https://forums.realmacsoftware.com/t/issue-with-form-on-contact-page-of-play-template/49499/2 "2025-08-06T13:10:55Z")

</div>

Hi, I am having the same issue. I cannot get the contact form to work either in the Play template, it should be going through to an Office 365 mail box but nothing ever appears. Regardless what I try. 😬

---

<div class="post-metadata">

**Author:** ![amiss](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@amiss](https://forums.realmacsoftware.com/u/amiss)\
**Post date:** [August 6, 2025, 1:29pm UTC](https://forums.realmacsoftware.com/t/issue-with-form-on-contact-page-of-play-template/49499/3 "2025-08-06T13:29:39Z")

</div>

Hopefully sb will come to our rescue here 🙂

---

<div class="post-metadata">

**Author:** ![Pegasus](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/pegasus/32/25035_2.png) [@Pegasus](https://forums.realmacsoftware.com/u/Pegasus)\
**Post date:** [August 6, 2025, 1:30pm UTC](https://forums.realmacsoftware.com/t/issue-with-form-on-contact-page-of-play-template/49499/4 "2025-08-06T13:30:43Z")

</div>

ping @Massimo

---

<div class="post-metadata">

**Author:** ![Massimo](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/massimo/32/25456_2.png) [@Massimo](https://forums.realmacsoftware.com/u/Massimo)\
**Post date:** [August 6, 2025, 2:16pm UTC](https://forums.realmacsoftware.com/t/issue-with-form-on-contact-page-of-play-template/49499/5 "2025-08-06T14:16:02Z")

</div>

I don’t know what the problem could be, I don’t think it’s related to Play project file, it’s just a standard component Form on the page, nothing else.  
Maybe @ben or @dan will enlighten us.

---

<div class="post-metadata">

**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\
**Post date:** [August 7, 2025, 6:49am UTC](https://forums.realmacsoftware.com/t/issue-with-form-on-contact-page-of-play-template/49499/6 "2025-08-07T06:49:08Z")

</div>

This sounds like a configuration issue. Could you try running through the Compatibility Checklist and Troubleshooting on the [Forms documentation](https://docs.realmacsoftware.com/elements-docs/elements-app/components/built-in-components/form)? 🙂