# Issue with License

**URL:** <https://forums.realmacsoftware.com/t/issue-with-license/20666>\
**Category:** RapidWeaver Classic\
**Created:** [June 14, 2018, 1:06am UTC](https://forums.realmacsoftware.com/t/issue-with-license/20666 "2018-06-14T01:06:37Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![MattG](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MattG](https://forums.realmacsoftware.com/u/MattG)\
**Post date:** [June 14, 2018, 1:06am UTC](https://forums.realmacsoftware.com/t/issue-with-license/20666/1 "2018-06-14T01:06:37Z")

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I’ve sent support a couple of emails regarding this but haven’t got a reply.

I haven’t opened RapidWeaver in just over a month, and when I open it tells me to activate my license. However, it says my license details are incorrect. The license details are 100% correct (I’ve used the recover license on the support page as well, and they match up to the original serial number I have on file).

I’ve re-installed the app, and I’m still not having any luck.

Can anyone please shed any light on how I can resolve this?

Cheers,  
Matt

 ![BE115C04-38B3-444B-95F9-FD50B1CB9829](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/3/3606034ea3c82209a4df29aa307b429b3806b477.jpg)

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**Author:** ![LaPan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/lapan/32/92_2.png) [@LaPan](https://forums.realmacsoftware.com/u/LaPan)\
**Post date:** [June 14, 2018, 6:23am UTC](https://forums.realmacsoftware.com/t/issue-with-license/20666/2 "2018-06-14T06:23:40Z")

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Write [support@realmacsoftware.com](mailto:support@realmacsoftware.com) and we’ll get you sorted.

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**Author:** ![MattG](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MattG](https://forums.realmacsoftware.com/u/MattG)\
**Post date:** [June 14, 2018, 9:23pm UTC](https://forums.realmacsoftware.com/t/issue-with-license/20666/3 "2018-06-14T21:23:48Z")

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Appreciate the reply Brian, but as stated in my first message, I’ve emailed [support@realmacsoftware.com](mailto:support@realmacsoftware.com) multiple times without a response.

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**Author:** ![zeebe](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/zeebe/32/22007_2.png) [@zeebe](https://forums.realmacsoftware.com/u/zeebe)\
**Post date:** [June 14, 2018, 11:16pm UTC](https://forums.realmacsoftware.com/t/issue-with-license/20666/4 "2018-06-14T23:16:53Z")

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This page

> **[Support | We are Realmac Software](https://www.realmacsoftware.com/support/)**
>
> We’re always here to help. Browse the knowledge base, watch video tutorials, or visit the community forum.

has a form to fill out for your license, see if that works for you.

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**Author:** ![LaPan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/lapan/32/92_2.png) [@LaPan](https://forums.realmacsoftware.com/u/LaPan)\
**Post date:** [June 15, 2018, 2:02am UTC](https://forums.realmacsoftware.com/t/issue-with-license/20666/5 "2018-06-15T02:02:39Z")

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@aaron replied to you 3 days ago, perhaps it went into your spam folder?

Anyways, he reset your license so you should be good to go.

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**Author:** ![MattG](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MattG](https://forums.realmacsoftware.com/u/MattG)\
**Post date:** [June 17, 2018, 8:42pm UTC](https://forums.realmacsoftware.com/t/issue-with-license/20666/6 "2018-06-17T20:42:31Z")

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License is working, thanks 🙂

I think you guys might have an issue with your email address. I checked my spam box and I haven’t received anything there.

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**Author:** ![LaPan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/lapan/32/92_2.png) [@LaPan](https://forums.realmacsoftware.com/u/LaPan)\
**Post date:** [June 18, 2018, 5:09am UTC](https://forums.realmacsoftware.com/t/issue-with-license/20666/7 "2018-06-18T05:09:00Z")

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Are you sorted with your license? Is it working now?

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**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [July 18, 2018, 3:09pm UTC](https://forums.realmacsoftware.com/t/issue-with-license/20666/8 "2018-07-18T15:09:03Z")

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