# Machighway migration **URL:** \ **Category:** Lounge\ **Created:** [October 11, 2021, 12:04am UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966 "2021-10-11T00:04:58Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![reneew](https://avatars.discourse-cdn.com/v4/letter/r/ea666f/32.png) [@reneew](https://forums.realmacsoftware.com/u/reneew)\ **Post date:** [October 11, 2021, 12:04am UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966/1 "2021-10-11T00:04:58Z")
Hi. I am a very low-information user of RW, so please forgive any wrong terminology. My sites are on Machighway, and there was a planned migration which was supposed to run from 3 pm Saturday until 12 am Sunday. All of my sites are still down, and I haven’t received any information from MacHighway. What is a reasonable time to wait? Should I be worried? My sites are [www.Harp123.com](http://www.Harp123.com) and [www.ChicagoWeddingHarpist.com](http://www.ChicagoWeddingHarpist.com), if that helps. Kind of stressing over here. Thanks, Renee ---
**Author:** ![robbeattie](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/robbeattie/32/78_2.png) [@robbeattie](https://forums.realmacsoftware.com/u/robbeattie)\ **Post date:** [October 11, 2021, 6:00am UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966/2 "2021-10-11T06:00:47Z")
I’d get in touch with them direct and just ask what’s going on. They’re the ones who’ll be able to give you an ETA - it depends on how complex the migration is I guess. FWIW the sites are still unavailable as I type this at 7.00am GMT in the UK. ---
**Author:** ![Mode](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/mode/32/4949_2.png) [@Mode](https://forums.realmacsoftware.com/u/Mode)\ **Post date:** [October 11, 2021, 2:19pm UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966/3 "2021-10-11T14:19:39Z")
I’m in the same situation. I opened a support ticket yesterday morning (around 8 EST) and they did reply very promptly. The message was: _"We apologize for the inconvenience caused._ _Currently we are facing some issues with the server due to data center migration. This has affected many accounts. At this point, we do not have an estimated resolution time. Our technology team is working on fixing this issue with the highest priority._ _We will get back to you with an update as soon as the issue is fixed. Thank you for your understanding in this regard."_ No update for you since then. I’m sure they are working hard on the issue. Still, I might have liked regular updates via email/messaging/social media without having to open a ticket. ---
**Author:** ![reneew](https://avatars.discourse-cdn.com/v4/letter/r/ea666f/32.png) [@reneew](https://forums.realmacsoftware.com/u/reneew)\ **Post date:** [October 11, 2021, 5:16pm UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966/4 "2021-10-11T17:16:54Z")
Hi Tom, In getting ready to reply to you, I checked again, and I am back up. Hopefully you are too? Thank you so much for writing. It was reassuring to hear from someone in the same boat when the company was so silent. Will you stay with them do you think? This was kind of unnerving. Renee ---
**Author:** ![Mode](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/mode/32/4949_2.png) [@Mode](https://forums.realmacsoftware.com/u/Mode)\ **Post date:** [October 11, 2021, 6:02pm UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966/5 "2021-10-11T18:02:59Z")
Still in limbo here … no access. Glad to hear you are back in business, though, Renee. Let’s pray for no more server migrations in the near future! ---
**Author:** ![barchard](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/barchard/32/2292_2.png) [@barchard](https://forums.realmacsoftware.com/u/barchard)\ **Post date:** [October 12, 2021, 1:26am UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966/6 "2021-10-12T01:26:38Z")
I’m sorry to hear about this today. I’ve recently received a few requests about migrating to a different host. To answer some of the questions: 1. emails can _not_ be migrated without the existing host being online 2. RapidWeaver _can_, of course, publish to a new host 3. databases, like email, can _not_ be migrated until the new host comes back 4. yes, while the host is down, emails coming in _will_ bounce. It would be up to the sender’s mail server to retry delivery. This is why I recommend a Cloud-based email product like [Chillimail](https://chillidoghosting.com/services/chillimail) for business/professionals who rely on email. It’s up even if the server/host is down. I know it doesn’t help your current situation but, if you or anyone else who is stuck needs help, just let me know. Cheers, Greg ---
**Author:** ![KATW](https://avatars.discourse-cdn.com/v4/letter/k/b782af/32.png) [@KATW](https://forums.realmacsoftware.com/u/KATW)\ **Post date:** [October 13, 2021, 4:37pm UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966/7 "2021-10-13T16:37:11Z")
Thank you, Barchard. I found out the hard way yesterday that I couldn’t migrate my email! I submitted two trouble tickets to Machighway on Monday. Have never received a response. My email is still down and I’m furious at the Machighway’s utter lack of communication. After about a decade, I’m done with Machighway. Their live chat is down and they don’t have any phone support “due to COVID.” Is anybody else still down? ---
**Author:** ![KATW](https://avatars.discourse-cdn.com/v4/letter/k/b782af/32.png) [@KATW](https://forums.realmacsoftware.com/u/KATW)\ **Post date:** [October 13, 2021, 5:04pm UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966/8 "2021-10-13T17:04:46Z")
I finally got something of an answer. I called Deluxe for Business Escalations Team (855-791-8966). When they learned I was calling about the Machighway migration, they transferred me to another number. The tech at that number said the migration problem is ongoing and that it would be another 4-12 hours before all the DNS issues are resolved. ---
**Author:** ![Mode](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/mode/32/4949_2.png) [@Mode](https://forums.realmacsoftware.com/u/Mode)\ **Post date:** [October 13, 2021, 10:46pm UTC](https://forums.realmacsoftware.com/t/machighway-migration/40966/9 "2021-10-13T22:46:57Z")
I was down until yesterday, Kathleen. All is up and running well now for me. While I would have preferred more regular updates, the support team did respond within 30 minutes of me submitting a support ticket on Sunday. Sounds like the response pattern/communication has been a bit hit or miss.