# MP4 Remote Resource Hangs **URL:** \ **Category:** Elements\ **Created:** [May 25, 2025, 7:03pm UTC](https://forums.realmacsoftware.com/t/mp4-remote-resource-hangs/47756 "2025-05-25T19:03:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Doobox](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/doobox/32/32373_2.png) [@Doobox](https://forums.realmacsoftware.com/u/Doobox)\ **Post date:** [May 25, 2025, 7:03pm UTC](https://forums.realmacsoftware.com/t/mp4-remote-resource-hangs/47756/1 "2025-05-25T19:03:55Z")
If I try adding an mp4 video as a remote resource [Elements](https://elementsapp.io/) hangs. Is this a known issue? ---
**Author:** ![tpbradley](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/tpbradley/32/25503_2.png) [@tpbradley](https://forums.realmacsoftware.com/u/tpbradley)\ **Post date:** [May 25, 2025, 8:21pm UTC](https://forums.realmacsoftware.com/t/mp4-remote-resource-hangs/47756/2 "2025-05-25T20:21:02Z")
@Doobox I’m not aware of this one, do you have a link to an MP4 that you’ve seen the issue with? ---
**Author:** ![Doobox](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/doobox/32/32373_2.png) [@Doobox](https://forums.realmacsoftware.com/u/Doobox)\ **Post date:** [May 25, 2025, 8:41pm UTC](https://forums.realmacsoftware.com/t/mp4-remote-resource-hangs/47756/3 "2025-05-25T20:41:48Z")
Sure: I trued a few different mp4 videos and it hangs on them all. I’m not being stupid am I? you are just meant to paste in that full url when you see the input field for the resource? `https://www.doobox.co.uk/ikon/beta/videos/intro.mp4` [https://www.doobox.co.uk/ikon/beta/videos/intro.mp4](https://www.doobox.co.uk/ikon/beta/videos/intro.mp4) ---
**Author:** ![tpbradley](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/tpbradley/32/25503_2.png) [@tpbradley](https://forums.realmacsoftware.com/u/tpbradley)\ **Post date:** [May 25, 2025, 9:40pm UTC](https://forums.realmacsoftware.com/t/mp4-remote-resource-hangs/47756/4 "2025-05-25T21:40:40Z")
Yeah just paste the full url in. I’ve been able to reproduce it here, I’d have to dive into the code to be sure but I think [Elements](https://elementsapp.io/) will be attempting to generate a thumbnail for it. I’ll add a ticket to fix that up! ---
**Author:** ![Doobox](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/doobox/32/32373_2.png) [@Doobox](https://forums.realmacsoftware.com/u/Doobox)\ **Post date:** [August 23, 2025, 8:30pm UTC](https://forums.realmacsoftware.com/t/mp4-remote-resource-hangs/47756/5 "2025-08-23T20:30:38Z")
Did this ever get looked at, and maybe regressed in the latest remote resources changes? I Just tried adding a remote mp4 again in 1.1.2 with same result, Elements hangs. As far as I can see, this would be the only way to use a remote mp4 in the video element? Edit : PATIENCE is key here: It does eventually complete. Just takes about 30 seconds of beach balling. ---
**Author:** ![tpbradley](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/tpbradley/32/25503_2.png) [@tpbradley](https://forums.realmacsoftware.com/u/tpbradley)\ **Post date:** [August 23, 2025, 10:11pm UTC](https://forums.realmacsoftware.com/t/mp4-remote-resource-hangs/47756/6 "2025-08-23T22:11:03Z")
@Doobox Apologies, it slipped down the list and hasn’t been looked at yet. I’ll bump it and get it fixed ASAP! Cheers ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [September 4, 2025, 8:44pm UTC](https://forums.realmacsoftware.com/t/mp4-remote-resource-hangs/47756/7 "2025-09-04T20:44:29Z")
Yup, should be fixed in 1.2.3 😅 > [@iPhone Screens & Video Component](https://forums.realmacsoftware.com/t/iphone-screens-video-component/50326/6): > > @Doobox The mp4 thumbnail issue (local and remote) should be fixed in [Today’s build (1.2.3)](https://forums.realmacsoftware.com/t/elements-1-2-3-23845/50795/1). Thanks again for the report, and let us know how you get on!