# Never received my Rapid Weaver link or the registration number on email

**URL:** <https://forums.realmacsoftware.com/t/never-received-my-rapid-weaver-link-or-the-registration-number-on-email/7419>\
**Category:** RapidWeaver Classic\
**Created:** [May 31, 2016, 3:25pm UTC](https://forums.realmacsoftware.com/t/never-received-my-rapid-weaver-link-or-the-registration-number-on-email/7419 "2016-05-31T15:25:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bsteward](https://avatars.discourse-cdn.com/v4/letter/b/ba9def/32.png) [@bsteward](https://forums.realmacsoftware.com/u/bsteward)\
**Post date:** [May 31, 2016, 3:25pm UTC](https://forums.realmacsoftware.com/t/never-received-my-rapid-weaver-link-or-the-registration-number-on-email/7419/1 "2016-05-31T15:25:14Z")

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I paid for RW with Paypal for $99.00 and I entered my email address in the proper place. Is this a downloadable software? I never received the link or the registration number for it. Could someone tell me what I need to do get what I need.  
Thank you.  
Bsteward

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**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\
**Post date:** [May 31, 2016, 4:05pm UTC](https://forums.realmacsoftware.com/t/never-received-my-rapid-weaver-link-or-the-registration-number-on-email/7419/2 "2016-05-31T16:05:13Z")

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Double check your spam folder - a couple of users had the email go in there. It may be from a ‘Paddle’ email, so you may not immediately associate it with Rapidweaver. Otherwise, send Realmac an email with your payment details and I’m sure they can issue you your registration number

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**Author:** ![bsteward](https://avatars.discourse-cdn.com/v4/letter/b/ba9def/32.png) [@bsteward](https://forums.realmacsoftware.com/u/bsteward)\
**Post date:** [May 31, 2016, 4:30pm UTC](https://forums.realmacsoftware.com/t/never-received-my-rapid-weaver-link-or-the-registration-number-on-email/7419/3 "2016-05-31T16:30:38Z")

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Thank you for your quick response. What is their email address?

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**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\
**Post date:** [May 31, 2016, 4:36pm UTC](https://forums.realmacsoftware.com/t/never-received-my-rapid-weaver-link-or-the-registration-number-on-email/7419/4 "2016-05-31T16:36:08Z")

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You can send it to [support@realmacsoftware.com](mailto:support@realmacsoftware.com)