# No reply from YourHead re:Lockdown since Nov 2019 **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [April 16, 2020, 10:26pm UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384 "2020-04-16T22:26:35Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![jabohn](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabohn/32/359_2.png) [@jabohn](https://forums.realmacsoftware.com/u/jabohn)\ **Post date:** [April 16, 2020, 10:26pm UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/1 "2020-04-16T22:26:35Z")
If anyone from YourHead is kicking around this forum… I posted a tech support request on November 4, 2019. My understanding is there was some health emergency so I left it. On January 6 I posted a followup and got a reply from Christi with an apology and that they’ll look into it ASAP. I still heard nothing back, asked again on February 28 and then again on April 7. Did my request fall through the cracks? [I originally posted about the issue here](http://forums.realmacsoftware.com/t/site-secured-some-stuff-doesnt-work/29492) - number 2 on the list. ---
**Author:** ![GKs](https://avatars.discourse-cdn.com/v4/letter/g/4da419/32.png) [@GKs](https://forums.realmacsoftware.com/u/GKs)\ **Post date:** [April 17, 2020, 2:03am UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/2 "2020-04-17T02:03:46Z")
@isaiah ---
**Author:** ![JWGrum](https://avatars.discourse-cdn.com/v4/letter/j/57b2e6/32.png) [@JWGrum](https://forums.realmacsoftware.com/u/JWGrum)\ **Post date:** [April 17, 2020, 2:37am UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/3 "2020-04-17T02:37:05Z")
I ordered Stacks today but got no activation code or email from them. Emails to Christi came back undeliverable. I hope everyone’s okay. ---
**Author:** ![isaiah](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/isaiah/32/93_2.png) [@isaiah](https://forums.realmacsoftware.com/u/isaiah)\ **Post date:** [April 17, 2020, 3:19am UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/4 "2020-04-17T03:19:34Z")
My apologies, there have indeed been a lot of cracks to fall through this past few months. I was only just getting back to full time when the world started to fall apart – now there seem to be even more cracks to fall through. I have sent a detailed response to your email. Hopefully we can get back on track now. 🙂 Isaiah ---
**Author:** ![Flash](https://avatars.discourse-cdn.com/v4/letter/f/f475e1/32.png) [@Flash](https://forums.realmacsoftware.com/u/Flash)\ **Post date:** [April 17, 2020, 3:35am UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/5 "2020-04-17T03:35:24Z")
Glad to hear you are here with us. I pray all is well with you and yours. If not I pray things get back to normal or better very soon! Peace! ---
**Author:** ![JWGrum](https://avatars.discourse-cdn.com/v4/letter/j/57b2e6/32.png) [@JWGrum](https://forums.realmacsoftware.com/u/JWGrum)\ **Post date:** [April 17, 2020, 8:45pm UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/6 "2020-04-17T20:45:10Z")
Good to see you’re online. I’ve been watching your 5 videos and hope there will be more. I ordered my Stacks yesterday but still have not received an activation code. I didn’t even get an order confirmation although I see that the credit card has been charged. Hopefully this can be taken care of soon. Cheers! ---
**Author:** ![jabohn](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabohn/32/359_2.png) [@jabohn](https://forums.realmacsoftware.com/u/jabohn)\ **Post date:** [April 21, 2020, 6:56pm UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/7 "2020-04-21T18:56:00Z")
Thanks Isaiah. I did get your reply on April 16 and responded. Just waiting to hear back again. ---
**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\ **Post date:** [April 21, 2020, 8:48pm UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/8 "2020-04-21T20:48:21Z")
You might want to post the issue and answer, as I gave up on lockdown. ---
**Author:** ![jabohn](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabohn/32/359_2.png) [@jabohn](https://forums.realmacsoftware.com/u/jabohn)\ **Post date:** [April 21, 2020, 9:01pm UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/9 "2020-04-21T21:01:17Z")
The problem is it’s not working with HTTPS but apparently it’s not an easy answer and depends on my server and setup etc. So the solution is still a work in progress. ---
**Author:** ![JWGrum](https://avatars.discourse-cdn.com/v4/letter/j/57b2e6/32.png) [@JWGrum](https://forums.realmacsoftware.com/u/JWGrum)\ **Post date:** [April 22, 2020, 6:31pm UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/10 "2020-04-22T18:31:44Z")
Chrisi took care of this. My error all along. I had a typo in my email address. Lesson learned. Thanks for your time. ---
**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\ **Post date:** [May 23, 2020, 4:31am UTC](https://forums.realmacsoftware.com/t/no-reply-from-yourhead-re-lockdown-since-nov-2019/32384/11 "2020-05-23T04:31:44Z")
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