# Non Support from RapidWeaver **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [June 13, 2018, 8:58pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664 "2018-06-13T20:58:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![MalcolmWestwood](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MalcolmWestwood](https://forums.realmacsoftware.com/u/MalcolmWestwood)\ **Post date:** [June 13, 2018, 8:58pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/1 "2018-06-13T20:58:42Z")
It seems to be impossible to get an answer from the support e mail. I have e mailed them three times and not even had an acknowledgement. Hardly a good recommendation. ---
**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\ **Post date:** [June 13, 2018, 9:30pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/2 "2018-06-13T21:30:44Z")
What do you need help with? ---
**Author:** ![MalcolmWestwood](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MalcolmWestwood](https://forums.realmacsoftware.com/u/MalcolmWestwood)\ **Post date:** [June 13, 2018, 9:49pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/3 "2018-06-13T21:49:12Z")
When I put text on the edit page, then check it on the preview page, then return to the edit page, only a few lines of the text remains on the edit page making it impossible to edit what is on the preview page. ---
**Author:** ![swilliam](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/swilliam/32/14799_2.png) [@swilliam](https://forums.realmacsoftware.com/u/swilliam)\ **Post date:** [June 13, 2018, 10:09pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/4 "2018-06-13T22:09:07Z")
Is it a styled text page? Are you typing directly on the page or pasting the text in? ---
**Author:** ![MalcolmWestwood](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MalcolmWestwood](https://forums.realmacsoftware.com/u/MalcolmWestwood)\ **Post date:** [June 13, 2018, 10:27pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/5 "2018-06-13T22:27:26Z")
Yes, it’s a styled page and yes, I’m pasting in the text (but it doesn’t seem to matter if I type directly on to the page). I have done this for a long while but now it is not acting in the same way. ---
**Author:** ![swilliam](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/swilliam/32/14799_2.png) [@swilliam](https://forums.realmacsoftware.com/u/swilliam)\ **Post date:** [June 13, 2018, 10:53pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/6 "2018-06-13T22:53:41Z")
Make sure you select your text and clear formatting if you are pasting it in, otherwise hidden formatting and things like curly “ will cause you many strange issues. Only paste in plain text, never from a word processing app. ---
**Author:** ![MalcolmWestwood](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MalcolmWestwood](https://forums.realmacsoftware.com/u/MalcolmWestwood)\ **Post date:** [June 13, 2018, 11:13pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/7 "2018-06-13T23:13:46Z")
Strange that it’s worked the way I’ve always done it previously and I haven’t done anything different this time. But I’ll have another try bearing your suggestions in mind. (Tomorrow–not sure from where you are e mailing but it’s gone midnight here!) So grateful for your help, Scott. ---
**Author:** ![NSPalmer](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/nspalmer/32/12393_2.png) [@NSPalmer](https://forums.realmacsoftware.com/u/NSPalmer)\ **Post date:** [June 14, 2018, 1:02am UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/8 "2018-06-14T01:02:58Z")
They’ve been very quick to answer my support requests but they’ve apparently just switched to a new support system. They might not even have seen your messages. That would be my guess. ---
**Author:** ![MalcolmWestwood](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MalcolmWestwood](https://forums.realmacsoftware.com/u/MalcolmWestwood)\ **Post date:** [June 14, 2018, 10:27am UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/9 "2018-06-14T10:27:45Z")
Scott…no joy, I’m afraid. I prepared some text in Word, cleared the formatting and pasted into Edit on RW. It appeared there OK but when I looked in preview it was the uncleared formatted text. Added to which, when I returned to Edit, only a line of the text was there. To Noah’s kind e mail, if the problem of not answering is caused by a change in the support system, perhaps it would have been helpful to post something about the change-or have I missed that? ---
**Author:** ![manofdogz](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/manofdogz/32/26314_2.png) [@manofdogz](https://forums.realmacsoftware.com/u/manofdogz)\ **Post date:** [June 14, 2018, 10:42am UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/10 "2018-06-14T10:42:04Z")
You can cut/copy text from Word or anywhere else for that matter, but when you paste into RW, use alt-cmd-V. This will paste it as plain text. ---
**Author:** ![Mathew](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/mathew/32/2771_2.png) [@Mathew](https://forums.realmacsoftware.com/u/Mathew)\ **Post date:** [June 14, 2018, 10:44am UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/11 "2018-06-14T10:44:48Z")
Ditto what @manofdogz wrote. It’s an illusion that you can “clear” formatting in MS Word. Doesn’t work that way. It may “look” that way, but there’s still a lot of invisible stuff you are copying over to RW. Using he alt-cmd-V shortcut can be great. It also may be time to consider using a pure text editor that doesn’t add “junk”. There’s lots of options here including TextEdit, Byword, Ulysses, Scrivener, and several others. ---
**Author:** ![manofdogz](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/manofdogz/32/26314_2.png) [@manofdogz](https://forums.realmacsoftware.com/u/manofdogz)\ **Post date:** [June 14, 2018, 10:47am UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/12 "2018-06-14T10:47:26Z")
Cannot re-produce this problem. I have tried cutting and pasting from Word both with and without clearing formatting and it displays fine in both Edit and Preview. What version of RW are you using and on what MacOS? ---
**Author:** ![MalcolmWestwood](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MalcolmWestwood](https://forums.realmacsoftware.com/u/MalcolmWestwood)\ **Post date:** [June 14, 2018, 8:55pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/13 "2018-06-14T20:55:06Z")
MacOS High Sierra Version 11.1 (13605.1.33.1.2) and RapidWeaver 7 ---
**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\ **Post date:** [June 14, 2018, 9:05pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/14 "2018-06-14T21:05:12Z")
**Did you try pasting as plain text(alt-cmd-V)?** Any word processor is going to have a lot of junk(non-text) that gets copied to and pasted from the clipboard. Removing formatting may not work. The best way would be to use a text editor and not a word processor, second best would be to paste as plan text. > [@Ignore Formatting & Clear Formatting](http://forums.realmacsoftware.com/t/ignore-formatting-clear-formatting/20235/3): > > Three Types of Styles There are three types of styles in RapidWeaver: Normal – rendered into edit mode — for basic text styling. Ignored – pink in edit mode — for including code directly. HTML – green in edit mode — for adding HTML styles to your text. Normal (rendered) As you are probably aware, you can add simple text styles to any Styled Text page or Styled Text area inside of RapidWeaver. These styles include character styles like Bold, Italic, and Underline. And paragraph styles lik… ---
**Author:** ![MalcolmWestwood](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MalcolmWestwood](https://forums.realmacsoftware.com/u/MalcolmWestwood)\ **Post date:** [June 14, 2018, 9:37pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/15 "2018-06-14T21:37:14Z")
My problem seems very basic…I have taken the advice given (by pasting into Edit by Alt Cmd V) and am able to edit OK but once I check on the Preview and then return to Edit, only a few lines of the text appears. Any suggestions? ---
**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\ **Post date:** [June 14, 2018, 10:05pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/16 "2018-06-14T22:05:00Z")
Hopefully support will get back to you because that sounds like very strange behaviour (not anything you’re missing or doing incorrectly). I don’t know if trying to re-download a fresh copy of RW 7.5.5 would help? ---
**Author:** ![MalcolmWestwood](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MalcolmWestwood](https://forums.realmacsoftware.com/u/MalcolmWestwood)\ **Post date:** [June 14, 2018, 10:24pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/17 "2018-06-14T22:24:23Z")
I have done that but it hasn’t cured the problem, I’m afraid. ---
**Author:** ![zeebe](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/zeebe/32/22007_2.png) [@zeebe](https://forums.realmacsoftware.com/u/zeebe)\ **Post date:** [June 14, 2018, 11:12pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/18 "2018-06-14T23:12:12Z")
Have you tried deleting the app and reinstalling it?? Many people have commented that it works for them, it works for me, so there must be something wrong somewhere. Maybe when you updated recently, during the update, something got screwed up. Something at least you could try until you hear back from Realmac. ---
**Author:** ![MalcolmWestwood](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MalcolmWestwood](https://forums.realmacsoftware.com/u/MalcolmWestwood)\ **Post date:** [June 14, 2018, 11:28pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/19 "2018-06-14T23:28:00Z")
I have downloaded the app again and installed it, but the problem persists. It’s frustrating as you can imagine. ---
**Author:** ![zeebe](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/zeebe/32/22007_2.png) [@zeebe](https://forums.realmacsoftware.com/u/zeebe)\ **Post date:** [June 14, 2018, 11:29pm UTC](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664/20 "2018-06-14T23:29:50Z")
Try this, not sure what it will do, but maybe we will see what you are doing. Quicktime has a way to do a screen recording, no audio, but record your screen and show us what is happening. Might help someone figure this out. Also, see this post on the other thread > [@Is Realmac still in business?](http://forums.realmacsoftware.com/t/is-realmac-still-in-business/15608/49): > > I see they’re using Intercom, I just tried messaging them on this url: [https://help.realmacsoftware.com/](https://help.realmacsoftware.com/) This might help you connect with Realmac. [Next page](https://forums.realmacsoftware.com/t/non-support-from-rapidweaver/20664.md?page=2)