# Please can i contact REALMAC support? **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [February 19, 2017, 4:51pm UTC](https://forums.realmacsoftware.com/t/please-can-i-contact-realmac-support/12609 "2017-02-19T16:51:38Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![timmytoad](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/timmytoad/32/631_2.png) [@timmytoad](https://forums.realmacsoftware.com/u/timmytoad)\ **Post date:** [February 19, 2017, 4:51pm UTC](https://forums.realmacsoftware.com/t/please-can-i-contact-realmac-support/12609/1 "2017-02-19T16:51:38Z")
@dan @ben **I have tried to post this question on the REALMAC support page, but the CATCHPA thingie doesnt work !!!** hi i am a happy customer of chillidoghosting, greg suggests i use SFTP for publishing my RW projects, which i have been doing for sometime with no problems. but recently i have been unable to UPLOAD anything normally at all, RW tells me there is a SSH error. i havent used any of the SSH keys for added security, so why cant i publish anything. It isnt ONLY chillidog where i am having this trouble, i am having trouble at two more web spaces, at BYETHOST and JUSTHOST so the only common denominator is RAPIDWEAVER Please what can i do to resolve this problem [![](https://dl.dropboxusercontent.com/s/ushqx3v3bs9l7hd/Screenshot%202017-02-19%2012.49.07.png?dl=0) ](https://dl.dropboxusercontent.com/s/ushqx3v3bs9l7hd/Screenshot%202017-02-19%2012.49.07.png?dl=0) Tim ---
**Author:** ![timmytoad](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/timmytoad/32/631_2.png) [@timmytoad](https://forums.realmacsoftware.com/u/timmytoad)\ **Post date:** [February 19, 2017, 5:03pm UTC](https://forums.realmacsoftware.com/t/please-can-i-contact-realmac-support/12609/3 "2017-02-19T17:03:30Z")
@DaveFox hii Dave, yeah i been having this trouble all dammed week LOL. I contacted my supplier “plusnet” they said everything was ok, but now reading what you did, it seems i should keep on at Plusnet in the hope of contacting someone who knows what they are doing 🙂 Tim ---
**Author:** ![timmytoad](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/timmytoad/32/631_2.png) [@timmytoad](https://forums.realmacsoftware.com/u/timmytoad)\ **Post date:** [February 19, 2017, 6:38pm UTC](https://forums.realmacsoftware.com/t/please-can-i-contact-realmac-support/12609/4 "2017-02-19T18:38:19Z")
Hi everyone, I have just been chatting with a lady working on the Support Chat at Plusnet, for the 2nd time this week, have spoken to a Lady at Plusnet :- BOTH of them say “dont know what FTP is” Later:- i had a chat with a Fella a minute ago, he knew what i was talking about , but i dont have a problem at his end of my phone line ??? What do i do now. Could it be RW ?? Tim ---
**Author:** ![LaPan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/lapan/32/92_2.png) [@LaPan](https://forums.realmacsoftware.com/u/LaPan)\ **Post date:** [February 20, 2017, 3:35am UTC](https://forums.realmacsoftware.com/t/please-can-i-contact-realmac-support/12609/5 "2017-02-20T03:35:27Z")
You can always just email your issue to [support@realmacsoftware.com](mailto:support@realmacsoftware.com) … no captcha required. ---
**Author:** ![ben](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/ben/32/28488_2.png) [@ben](https://forums.realmacsoftware.com/u/ben)\ **Post date:** [February 20, 2017, 9:34am UTC](https://forums.realmacsoftware.com/t/please-can-i-contact-realmac-support/12609/6 "2017-02-20T09:34:15Z")
@timmytoad could you email in the project file to [support@realmacsoftware.com](mailto:support@realmacsoftware.com) — include a link to this thread and we’ll get it looked at ASAP. Cheers, Ben ---
**Author:** ![timmytoad](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/timmytoad/32/631_2.png) [@timmytoad](https://forums.realmacsoftware.com/u/timmytoad)\ **Post date:** [February 20, 2017, 1:20pm UTC](https://forums.realmacsoftware.com/t/please-can-i-contact-realmac-support/12609/7 "2017-02-20T13:20:52Z")
@LaPan Thanks Brian, yay, i’ve already done that, and got a reply, see below 🙂 Thanks Tim ---
**Author:** ![timmytoad](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/timmytoad/32/631_2.png) [@timmytoad](https://forums.realmacsoftware.com/u/timmytoad)\ **Post date:** [February 20, 2017, 1:25pm UTC](https://forums.realmacsoftware.com/t/please-can-i-contact-realmac-support/12609/8 "2017-02-20T13:25:21Z")
@ben Thanks Ben, I can happily report, that i firmly believe the trouble was with my Phone Provider and nothing to do with Rapid Weaver 🙂 I am now flying along, with my UpLoading 🙂 Tim