# Problem with Form in Elements **URL:** \ **Category:** Elements\ **Created:** [June 11, 2025, 1:00pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017 "2025-06-11T13:00:52Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![SeanFreeman](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@SeanFreeman](https://forums.realmacsoftware.com/u/SeanFreeman)\ **Post date:** [June 11, 2025, 1:00pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/1 "2025-06-11T13:00:52Z")
I have read many other posts about this subject but am at a loss as to the problem. I have created a whole website in Elements and love the program so far but have a major issue with the Form I created for the Contact page. The problem is no matter what I try I cannot make this form get filled out and sent to the email I have set it up to go to no matter what I do. I know that the problem may reside in one of three areas and so I am trying to figure out which of these three is the problem. So either it is something I did in the creation of the Form in Elements, the connection to the hosting company GoDaddy is an issue, or it is something in the publishing of the files. The website is **[www.tocoprinting.com](http://www.tocoprinting.com)** and the test form is at **[https://tocoprinting.com/test/](https://tocoprinting.com/test/)** I can put the elements file on the cloud as well. So please someone help me with this so I can solve the problem! ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [June 11, 2025, 1:06pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/2 "2025-06-11T13:06:08Z")
whats your encryption set on …other day someone had problem changed fro TLS to SSL 465 and it worked ---
**Author:** ![SeanFreeman](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@SeanFreeman](https://forums.realmacsoftware.com/u/SeanFreeman)\ **Post date:** [June 11, 2025, 1:06pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/3 "2025-06-11T13:06:21Z")
Here are the files for the website: elementsapp://downloadDocument/Am8mq0J9ThWq ---
**Author:** ![SeanFreeman](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@SeanFreeman](https://forums.realmacsoftware.com/u/SeanFreeman)\ **Post date:** [June 11, 2025, 1:10pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/4 "2025-06-11T13:10:54Z")
It is currently set for SSL 465 port and is not working. Thanks for the suggestion and have tried that. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [June 11, 2025, 1:30pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/5 "2025-06-11T13:30:40Z")
Hi @SeanFreeman Try changing to port 587 and select TLS instead of SSL. Also your Host doesn’t look right: ![smtp-settings](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/6/d/6d065aeaeac582e43cbc8a6bab998e2cd1b73580.png) I looked online and I found several options for GoDaddy’s SMTP Host, such as: `smtpout.secureserver.net` However you will need to locate the correct SMTP server in your GoDaddy control panel to make sure you are using the correct one for your hosting plan. Finally, and this is important, your Elements project file contains your email password in plain text, meaning you’ve just posted your email address and password on the public forum here. I would **strongly recommend** you update/change your email password immediately, otherwise anybody who downloads your project file here will have the credentials to log into your email account. Let us know if you still have sending issues after changing the above things. ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [June 11, 2025, 1:31pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/6 "2025-06-11T13:31:55Z")
your not the host surely??? thats whoever hosts your site ---
**Author:** ![SeanFreeman](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@SeanFreeman](https://forums.realmacsoftware.com/u/SeanFreeman)\ **Post date:** [June 11, 2025, 1:37pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/7 "2025-06-11T13:37:30Z")
> [@differentdan](#): > > [smtpout.secureserver.net](http://smtpout.secureserver.net) Thank you for the ideas and trying that. Forgot about the password so have changed it now. ---
**Author:** ![SeanFreeman](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@SeanFreeman](https://forums.realmacsoftware.com/u/SeanFreeman)\ **Post date:** [June 11, 2025, 1:41pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/8 "2025-06-11T13:41:14Z")
Yes made those changes and now when hitting the submit button nothing happens at all. No error and no success. Just nothing on submit. Very frustrating. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [June 11, 2025, 1:42pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/9 "2025-06-11T13:42:43Z")
That SMTP host I posted was just an example one I found online, I’m not sure it’s the correct one for your GoDaddy hosting account. Log into your control panel at GoDaddy and try to locate your SMTP outgoing server details, and make sure you are using those. ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [June 11, 2025, 2:30pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/10 "2025-06-11T14:30:59Z")
ive just sent email and it says success ---
**Author:** ![SeanFreeman](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@SeanFreeman](https://forums.realmacsoftware.com/u/SeanFreeman)\ **Post date:** [June 11, 2025, 2:55pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/11 "2025-06-11T14:55:47Z")
Yes I did the same thing yet the emails are not making it to the actual email address. So I am working through that part now. ---
**Author:** ![SeanFreeman](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@SeanFreeman](https://forums.realmacsoftware.com/u/SeanFreeman)\ **Post date:** [June 11, 2025, 3:34pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/12 "2025-06-11T15:34:11Z")
Ok I have the form working but working on the email getting to the right account currently. ---
**Author:** ![harristype](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/harristype/32/29881_2.png) [@harristype](https://forums.realmacsoftware.com/u/harristype)\ **Post date:** [July 24, 2025, 6:23pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/13 "2025-07-24T18:23:00Z")
I’m having the same problem. Current host is Godaddy, but my email is through Microsoft Exchange so can’t see where to edit change to SSL or edit any port numbers. Any help would be appreciated. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [July 24, 2025, 8:41pm UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/14 "2025-07-24T20:41:53Z")
Hi @harristype, Does GoDaddy give you a Microsoft Exchange admin panel that you can log into? Or do you have to manage all your email accounts directly in GoDaddy’s admin panel? ---
**Author:** ![johnspannenburg](https://avatars.discourse-cdn.com/v4/letter/j/ebca7d/32.png) [@johnspannenburg](https://forums.realmacsoftware.com/u/johnspannenburg)\ **Post date:** [August 15, 2025, 5:21am UTC](https://forums.realmacsoftware.com/t/problem-with-form-in-elements/48017/15 "2025-08-15T05:21:33Z")
I have exact problem you had.. how did you fix it? Please.