# Problem with Publishing **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [June 19, 2018, 4:37pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724 "2018-06-19T16:37:19Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![olgakharyto](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/olgakharyto/32/11228_2.png) [@olgakharyto](https://forums.realmacsoftware.com/u/olgakharyto)\ **Post date:** [June 19, 2018, 4:37pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/1 "2018-06-19T16:37:19Z")
Hi, All of my settings are right but I can’t seem to publish my site. I keep getting this message: ![24%20PM](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/3/38b2672e4afafd880996841a6c9b6a1df735ad68.png) My domain ftp is: ftp.kimbundu.ca. My username and password are correct (I checked it), but something is not working there. Can you please help me? Don’t understand why there is no phone support system at RapidWeaver. Thanks, ---
**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\ **Post date:** [June 19, 2018, 5:09pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/2 "2018-06-19T17:09:00Z")
What version of RW? When do you get this message(test, browse, publish)? A screenshot of your publishing settings would help? Who are you hosting with? There is also a guide here on fixing publishing issues: [https://help.realmacsoftware.com/rapidweaver-troubleshooting/how-to-fix-ftp-publishing-issues](https://help.realmacsoftware.com/rapidweaver-troubleshooting/how-to-fix-ftp-publishing-issues) ---
**Author:** ![olgakharyto](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/olgakharyto/32/11228_2.png) [@olgakharyto](https://forums.realmacsoftware.com/u/olgakharyto)\ **Post date:** [June 19, 2018, 5:16pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/3 "2018-06-19T17:16:15Z")
What version of RW? - I bought is yesterday, RW7 When do you get this message(test, browse, publish)? - When I test, I get this message. A screenshot of your publishing settings would help? - Attaching it here. Who are you hosting with? - Hostpapa ![37%20PM](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/4/46f0e7f2089b57ea5ab534b3cb3bb3e6b7ff6013.png) ---
**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\ **Post date:** [June 19, 2018, 5:23pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/4 "2018-06-19T17:23:57Z")
The server name doesn’t look right. maybe: `ftp.kimbudu.ca` Your host probably sent you an email with that info, some times it’s an ip address. ---
**Author:** ![olgakharyto](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/olgakharyto/32/11228_2.png) [@olgakharyto](https://forums.realmacsoftware.com/u/olgakharyto)\ **Post date:** [June 19, 2018, 5:28pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/5 "2018-06-19T17:28:43Z")
They tell me it is correct: I am on the chat with them. They keep insisting for me to include the port info, and leave the path empty… ---
**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\ **Post date:** [June 19, 2018, 5:30pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/6 "2018-06-19T17:30:37Z")
If you need to add a port number, then add a colon `:` followed by the port number. So if they are telling you port number 2080 then try: `kimbudu.ca:2080` ---
**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\ **Post date:** [June 19, 2018, 5:36pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/7 "2018-06-19T17:36:32Z")
> [@olgakharyto](#): > > Hostpapa From their knowledgebase: ![2018-06-19_10-34-30](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/9/9fbf83d7670f696aa02d7c9e627076c03f2f7755.png) > **[How to upload files with FTP - HostPapa Knowledge Base](https://www.hostpapa.com/knowledgebase/upload-files-ftp/)** > > File Transfer Protocol (FTP) is a common method for transferring files to and from local and remote computers. While the protocol has been around for many ---
**Author:** ![IonB](https://avatars.discourse-cdn.com/v4/letter/i/b4bc9f/32.png) [@IonB](https://forums.realmacsoftware.com/u/IonB)\ **Post date:** [June 19, 2018, 6:13pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/8 "2018-06-19T18:13:35Z")
A different problem. RW 7.5.5 gets stuck after running all the publishing, and in fact nothing has been published. ![06](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/6/64a9c90cd3adfd2d45b7572b48a2ae4084c74742.jpg) Why, I wonder… ---
**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\ **Post date:** [June 19, 2018, 6:29pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/9 "2018-06-19T18:29:12Z")
> [@IonB](#): > > A different problem You might want to start a new post, as to not confuse what is going on here. ---
**Author:** ![swilliam](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/swilliam/32/14799_2.png) [@swilliam](https://forums.realmacsoftware.com/u/swilliam)\ **Post date:** [June 19, 2018, 7:32pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/10 "2018-06-19T19:32:06Z")
i would start by turning the speed option from 6 down to 2. if that works creep it up until it stops working. ---
**Author:** ![IonB](https://avatars.discourse-cdn.com/v4/letter/i/b4bc9f/32.png) [@IonB](https://forums.realmacsoftware.com/u/IonB)\ **Post date:** [June 20, 2018, 12:36pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/11 "2018-06-20T12:36:49Z")
Thanks Scott. I am afraid that does not help. “0 of 0 files published” even though I have made saved changes to the pages, and then when I press “cancel publishing” RW displays cancelling, but gets stuck there, and does not respond anymore before I do a force quit and restart. J ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/2/23a8d201efa0a2f0176ba5b9aed6ae01a1173452.gif) ---
**Author:** ![swilliam](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/swilliam/32/14799_2.png) [@swilliam](https://forums.realmacsoftware.com/u/swilliam)\ **Post date:** [June 20, 2018, 12:55pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/12 "2018-06-20T12:55:55Z")
Something is likely off with your settings then. Check very carefully. Does your host support SFPT? If so use that. You will have to look at the RW settings and comparing to the host knowledge base to see what is not right. Check this as well [https://help.realmacsoftware.com/rapidweaver-troubleshooting/how-to-fix-ftp-publishing-issues](https://help.realmacsoftware.com/rapidweaver-troubleshooting/how-to-fix-ftp-publishing-issues) ---
**Author:** ![IonB](https://avatars.discourse-cdn.com/v4/letter/i/b4bc9f/32.png) [@IonB](https://forums.realmacsoftware.com/u/IonB)\ **Post date:** [June 20, 2018, 2:48pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/13 "2018-06-20T14:48:13Z")
Disabling the extended passive mode did the trick. Now I wonder why? FTP has worked flawlessly with extended passive mode, and then suddenly not. Anyway,problem solved. J ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/2/23a8d201efa0a2f0176ba5b9aed6ae01a1173452.gif) ---
**Author:** ![teefers](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/teefers/32/8173_2.png) [@teefers](https://forums.realmacsoftware.com/u/teefers)\ **Post date:** [June 20, 2018, 2:57pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/14 "2018-06-20T14:57:38Z")
> [@swilliam](#): > > SFPT? Think Scott means SFTP. If you host supports this use it. It’s much more reliable (less handshaking) and secure. Plan FTP protocol predates the Internet by over a decade and has no security built in. It was designed for private networks. You’re logon information **including password are sent in the clear.** ---
**Author:** ![olgakharyto](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/olgakharyto/32/11228_2.png) [@olgakharyto](https://forums.realmacsoftware.com/u/olgakharyto)\ **Post date:** [June 20, 2018, 3:33pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/16 "2018-06-20T15:33:44Z")
Thank you! That was very helpful. I got in touch with Hostpapa, and after a 2h long phone call we fixed the issue. It was the path that was not working properly and also apparently the password. For some reason, they split the password for the CPanel and the account as two separate entities and that created confusion. It is all fixed now, and the site is live 🙂 Thanks again! ---
**Author:** ![swilliam](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/swilliam/32/14799_2.png) [@swilliam](https://forums.realmacsoftware.com/u/swilliam)\ **Post date:** [June 20, 2018, 6:07pm UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/17 "2018-06-20T18:07:44Z")
Thanks Doug - yes it was a typo. fat fingers +small phone = not good. lol ---
**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\ **Post date:** [July 21, 2018, 4:20am UTC](https://forums.realmacsoftware.com/t/problem-with-publishing/20724/18 "2018-07-21T04:20:08Z")
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