# Problems purchasing on the store

**URL:** <https://forums.realmacsoftware.com/t/problems-purchasing-on-the-store/54561>\
**Category:** Elements\
**Created:** [February 20, 2026, 7:34pm UTC](https://forums.realmacsoftware.com/t/problems-purchasing-on-the-store/54561 "2026-02-20T19:34:14Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![radio64](https://avatars.discourse-cdn.com/v4/letter/r/ac91a4/32.png) [@radio64](https://forums.realmacsoftware.com/u/radio64)\
**Post date:** [February 20, 2026, 7:34pm UTC](https://forums.realmacsoftware.com/t/problems-purchasing-on-the-store/54561/1 "2026-02-20T19:34:14Z")

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I was trying to purchase Gallery Pro. Every time I click “Buy” a window flashes by with the text “Creating checkout session  
connecting to payment service  
this may take a few minutes”

The window quickly closes and a white window follows. I can’t go back or quit. I have to force quit. I tried to buy one other component and got the same behavior.

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**Author:** ![MichaelDroste](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/michaeldroste/32/37212_2.png) [@MichaelDroste](https://forums.realmacsoftware.com/u/MichaelDroste)\
**Post date:** [February 20, 2026, 8:46pm UTC](https://forums.realmacsoftware.com/t/problems-purchasing-on-the-store/54561/2 "2026-02-20T20:46:15Z")

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Tried restarting the computer?  
Might help…

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**Author:** ![radio64](https://avatars.discourse-cdn.com/v4/letter/r/ac91a4/32.png) [@radio64](https://forums.realmacsoftware.com/u/radio64)\
**Post date:** [February 20, 2026, 8:59pm UTC](https://forums.realmacsoftware.com/t/problems-purchasing-on-the-store/54561/3 "2026-02-20T20:59:30Z")

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Good thought. I tried that. Same behavior after a restart.

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**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [February 20, 2026, 9:43pm UTC](https://forums.realmacsoftware.com/t/problems-purchasing-on-the-store/54561/4 "2026-02-20T21:43:34Z")

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Hey @radio64, sorry to hear you’re having issues. I’m sure we’ll get to the bottom of it!

Do you have any macOS utilities installed that might be monitoring or blocking your web traffic?

Oh, and can you confirm what version of macOS you’re running.

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**Author:** ![radio64](https://avatars.discourse-cdn.com/v4/letter/r/ac91a4/32.png) [@radio64](https://forums.realmacsoftware.com/u/radio64)\
**Post date:** [February 20, 2026, 10:35pm UTC](https://forums.realmacsoftware.com/t/problems-purchasing-on-the-store/54561/5 "2026-02-20T22:35:40Z")

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I’m running 15.7.4. I’m running Little Snitch. I have downloaded other things from the store, but not in the last few weeks. I’ll look to see if Little Snitch is blocking anything new. I don’t recall any notifications recently.

So far nothing else is acting differently.

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<div class="post-metadata">

**Author:** ![radio64](https://avatars.discourse-cdn.com/v4/letter/r/ac91a4/32.png) [@radio64](https://forums.realmacsoftware.com/u/radio64)\
**Post date:** [February 20, 2026, 10:42pm UTC](https://forums.realmacsoftware.com/t/problems-purchasing-on-the-store/54561/6 "2026-02-20T22:42:17Z")

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I just changed that old Little Snitch block and it works now. Recently there were many Elements connections that it allowed. Problem solved.  
I don’t understand why it behaved that way. Maybe the Stripe connection?

It’s above my pay grade. Thank You.