# Purchase -Installed says Trial and NOT in Purchases

**URL:** <https://forums.realmacsoftware.com/t/purchase-installed-says-trial-and-not-in-purchases/53724>\
**Category:** Elements\
**Created:** [January 19, 2026, 4:43pm UTC](https://forums.realmacsoftware.com/t/purchase-installed-says-trial-and-not-in-purchases/53724 "2026-01-19T16:43:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![PMUK](https://avatars.discourse-cdn.com/v4/letter/p/7993a0/32.png) [@PMUK](https://forums.realmacsoftware.com/u/PMUK)\
**Post date:** [January 19, 2026, 4:43pm UTC](https://forums.realmacsoftware.com/t/purchase-installed-says-trial-and-not-in-purchases/53724/1 "2026-01-19T16:43:30Z")

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So I purchased CardFlip in December and now come to use it. It says it’s installed and has a “Trial” button beside it. Its not in my purchases section and its not anywhere visible to use. My other purchases are showing but not this one. @dan can you hlep please

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**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [January 19, 2026, 6:15pm UTC](https://forums.realmacsoftware.com/t/purchase-installed-says-trial-and-not-in-purchases/53724/2 "2026-01-19T18:15:23Z")

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Can you log out of Elements Cloud, then log back into. This should resolve the issue for you.

Let me know how you get on.

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**Author:** ![PMUK](https://avatars.discourse-cdn.com/v4/letter/p/7993a0/32.png) [@PMUK](https://forums.realmacsoftware.com/u/PMUK)\
**Post date:** [January 19, 2026, 6:35pm UTC](https://forums.realmacsoftware.com/t/purchase-installed-says-trial-and-not-in-purchases/53724/3 "2026-01-19T18:35:47Z")

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Thanks will try in morning, but only logged on fresh yesterday. THANKS for coming back so quickly!

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**Author:** ![CyberFredje](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@CyberFredje](https://forums.realmacsoftware.com/u/CyberFredje)\
**Post date:** [February 20, 2026, 2:14pm UTC](https://forums.realmacsoftware.com/t/purchase-installed-says-trial-and-not-in-purchases/53724/4 "2026-02-20T14:14:15Z")

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Sorry, wrong button!